preface.tex

\chapter*{Preface}
This master's thesis is submitted to the Norwegian University of Science and Technology (NTNU) as the final part of the five-year Master of Science in Communication Technology program at the Department of Telematics (ITEM).

We would like to thank our supervisor Maria B. Line and our professor Karin Bernsmed for valuable comments and guidance throughout this work. Their contributions have been invaluable. We would also like to thank all participating organizations and all the interviewees who took the time to participate in the case study.

Trondheim, June 6th, 2013

Cathrine Hove and Marte T\aa rnes