FlexLM exporter is unable to report "issued and usage" metrics for some features of a EDA license vendor

[puneet336]

What did you do?

I am running flexlm exporter to track the license usage in our EDA environment.
I noticed that since last 2 months , the flexLM exporter is unable to report features usage data for some License features.

We tried getting the latest release by compiling the binary from source code . but that too did not help.

here's how the graph looks -

What did you expect to see?

/license/synopsys/lmutil lmstat -c /license/synopsys/license.dat -a | grep -E -e "Users of (PrimeTime|ECO-BASE|SSST)"

flexlm_feature_issued and flexlm_feature_used metrics for all the following features

SO many features are active and under use, but graph shows opposite picture -

What did you see instead? Under which circumstances?

only ECO_BASE and SSST feature usage is being reported by exporter

though i can see other Feature's expiry information data , example - PrimeTime

System information

Centos 7 3.10.0-1160.42.2.el7.x86_64

FlexLM Server information

lmutil - Copyright (c) 1989-2024 Flexera. All Rights Reserved.
lmstat v11.19.6.0 build 293152 x64_linux

FlexLM Exporter version

flexlm_exporter, version  (branch: non-git, revision: non-git)
  build user:       user@server
  build date:       20240925-14:12:00
  go version:       go1.21.2
  platform:         linux/amd64
  tags:             netgo static_build


flexlm_exporter, version 0.0.10 (branch: HEAD, revision: 2db4628f16dd4fb2876ef3ab5c0115e7a90be21f)
  build user:       circleci@534b05f47c40
  build date:       20231128-14:55:26
  go version:       go1.21.4
  platform:         linux/amd64
  tags:             netgo static_build

FlexLM Exporter configuration file

licenses:
  - name: synopsys
    license_file: /license/synopsys/license.dat
    monitor_users: True
    monitor_reservations: True
    monitor_versions: False

Logs

[root@server flexlm_exporter-0.0.12]# ./flexlm_exporter --path.lmutil=/license/synopsys/lmutil --path.config=/configs/snps/licenses.yml --web.listen-address=:9000 --log.level=debug
ts=2024-09-25T14:51:51.236Z caller=flexlm_exporter.go:201 level=info msg="Starting flexlm_exporter" version="(version=, branch=non-git, revision=non-git)"
ts=2024-09-25T14:51:51.236Z caller=flexlm_exporter.go:202 level=info msg="Build context" build_context="(go=go1.21.2, platform=linux/amd64, user=user1@server, date=20240925-14:12:00, tags=netgo static_build)"
ts=2024-09-25T14:51:51.236Z caller=flexlm_exporter.go:204 level=warn msg="FLEXlm Exporter is running as root user. This exporter is designed to run as unprivileged user, root is not required."
ts=2024-09-25T14:51:51.237Z caller=flexlm_exporter.go:125 level=info msg="Enabled collectors"
ts=2024-09-25T14:51:51.237Z caller=flexlm_exporter.go:136 level=info collector=lmstat
ts=2024-09-25T14:51:51.237Z caller=flexlm_exporter.go:136 level=info collector=lmstat_feature_exp
ts=2024-09-25T14:51:51.237Z caller=config.go:48 level=info msg="Loading license config file:"
ts=2024-09-25T14:51:51.237Z caller=config.go:49 level=info -=/configs/snps/licenses.yml
ts=2024-09-25T14:51:51.240Z caller=tls_config.go:313 level=info msg="Listening on" address=[::]:9000
ts=2024-09-25T14:51:51.240Z caller=tls_config.go:316 level=info msg="TLS is disabled." http2=false address=[::]:9000
ts=2024-09-25T14:51:59.870Z caller=flexlm_exporter.go:91 level=debug msg="collect query:" filters="unsupported value type"
ts=2024-09-25T14:52:00.095Z caller=lmstat_feature_exp.go:109 level=debug collector=lmstat_feature_exp
ts=2024-09-25T14:52:00.095Z caller=lmstat_feature_exp.go:109 level=debug collector=lmstat_feature_exp
ts=2024-09-25T14:52:00.095Z caller=lmstat_feature_exp.go:109 level=debug collector=lmstat_feature_exp
ts=2024-09-25T14:52:00.095Z caller=lmstat_feature_exp.go:109 level=debug collector=lmstat_feature_exp
ts=2024-09-25T14:52:00.095Z caller=lmstat_feature_exp.go:109 level=debug collector=lmstat_feature_exp
ts=2024-09-25T14:52:00.095Z caller=lmstat_feature_exp.go:109 level=debug collector=lmstat_feature_exp
ts=2024-09-25T14:52:00.095Z caller=lmstat_feature_exp.go:109 level=debug collector=lmstat_feature_exp
ts=2024-09-25T14:52:00.095Z caller=lmstat_feature_exp.go:109 level=debug collector=lmstat_feature_exp
.......
ts=2024-09-25T14:52:00.117Z caller=collector.go:182 level=debug OK:=lmstat_feature_exp collectorsucceededafter:=0.245750564
ts=2024-09-25T14:52:03.918Z caller=collector.go:182 level=debug OK:=lmstat collectorsucceededafter:=4.04588118