getMessages() returns an empty array instead of the list of messages

[myke-roly]

When calling chatSDK.getMessages() in my React Native project, the method returns an empty array ([]) instead of the expected list of messages.

Implemetation

await chatSDK
  .getMessages()
  .then(messages => {
    console.log(messages)
  })
  .catch(e => {
    console.error('Error getting messages', e)
  })

Result []

The method chatSDK.getMessages() should return a list of messages instead of an empty array.

Environment Information

@microsoft/omnichannel-chat-sdk: 1.9.0
react-native: 0.71.11
react: 18.2.0

Devices: Tested on both Android and iOS

LOGS setDebug(true)

 LOG  [ScenarioMarker][startScenario]
 LOG  [AriaTelemetry][fillMobilePlatformData][Android]
 LOG  [AriaTelemetry][info] occhatsdk_events
 LOG  {"name": "occhatsdk_events", "priority": 3, "properties": {"CDNPackagesInfo": undefined, "CallId": "", "ChatId": "{ChatId}", "ChatSDKRuntimeId": "{ChatSDKRuntimeId}", "ChatSDKVersion": "1.9.0", "DeviceInfo_OsName": "Android", "DeviceInfo_OsVersion": 34, "Domain": "", "ElapsedTimeInMilliseconds": "", "Event": "GetMessagesStarted", "ExceptionDetails": "", "LogLevel": "INFO", "NPMPackagesInfo": "{\"OCSDK\":\"0.5.2\",\"IC3Core\":\"0.1.3\",\"ACSChat\":\"1.1.1\",\"ACSCommon\":\"1.1.0\",\"AMSClient\":\"0.1.6\"}", "OrgId": "{OrgId}", "OrgUrl": "{OrgUrl}", "PlatformDetails": "{\"Renderer\":\"ReactNative\",\"DeviceInfo_OsVersion\":34,\"DeviceInfo_OsName\":\"Android\"}", "RequestId": "{RequestId}", "WidgetId": "{WidgetId}"}}
 LOG  GetMessagesStarted
 LOG  [ScenarioMarker][startScenario]
 LOG  [AriaTelemetry][fillMobilePlatformData][Android]
 LOG  [AriaTelemetry][info] occhatsdk_acsclientevents
 LOG  {"name": "occhatsdk_acsclientevents", "priority": 3, "properties": {"ACSChatVersion": "1.1.1", "ChatId": "{ChatId}", "ChatSDKRuntimeId": "{ChatSDKRuntimeId}", "ElapsedTimeInMilliseconds": "", "Event": "GetMessagesStarted", "ExceptionDetails": "", "LogLevel": "INFO", "OrgId": "{OrgId}", "OrgUrl": "{OrgUrl}", "RequestId": "{RequestId}", "WidgetId": "{WidgetId}"}}
 LOG  GetMessagesStarted
 LOG  [ScenarioMarker][completeScenario]
 LOG  [AriaTelemetry][fillMobilePlatformData][Android]
 LOG  [AriaTelemetry][info] occhatsdk_acsclientevents
 LOG  {"name": "occhatsdk_acsclientevents", "priority": 3, "properties": {"ACSChatVersion": "1.1.1", "ChatId": "{ChatId}", "ChatSDKRuntimeId": "{ChatSDKRuntimeId}", "ElapsedTimeInMilliseconds": 998, "Event": "GetMessagesCompleted", "ExceptionDetails": "", "LogLevel": "INFO", "OrgId": "{OrgId}", "OrgUrl": "{OrgUrl}", "RequestId": "{RequestId}", "WidgetId": "{WidgetId}"}}
 LOG  GetMessagesCompleted
 LOG  [ScenarioMarker][completeScenario]
 LOG  [AriaTelemetry][fillMobilePlatformData][Android]
 LOG  [AriaTelemetry][info] occhatsdk_events
 LOG  {"name": "occhatsdk_events", "priority": 3, "properties": {"CDNPackagesInfo": undefined, "CallId": "", "ChatId": "{ChatId}", "ChatSDKRuntimeId": "{ChatSDKRuntimeId}", "ChatSDKVersion": "1.9.0", "DeviceInfo_OsName": "Android", "DeviceInfo_OsVersion": 34, "Domain": "", "ElapsedTimeInMilliseconds": 1001, "Event": "GetMessagesCompleted", "ExceptionDetails": "", "LogLevel": "INFO", "NPMPackagesInfo": "{\"OCSDK\":\"0.5.2\",\"IC3Core\":\"0.1.3\",\"ACSChat\":\"1.1.1\",\"ACSCommon\":\"1.1.0\",\"AMSClient\":\"0.1.6\"}", "OrgId": "{OrgId}", "OrgUrl": "{OrgUrl}", "PlatformDetails": "{\"Renderer\":\"ReactNative\",\"DeviceInfo_OsVersion\":34,\"DeviceInfo_OsName\":\"Android\"}", "RequestId": "{RequestId}", "WidgetId": "{WidgetId}"}}
 LOG  GetMessagesCompleted
 LOG  []

[ferodom]

any ideas on this? I am having the same issue

[xTEddie]

Can you try to downgrade @azure/core-rest-pipeline to 1.14.0 and see if it works?

[mikebds]

"I tried downgrading @azure/core-rest-pipeline to version 1.14.0 as suggested, but unfortunately, it didn’t resolve the issue.

I'm still encountering the following error:

{
   "HttpStatus":400,
   "errorCode":100,
   "subErrorCode":33,
   "errorType":"GraphMethodException",
   "errorMessage":"Unsupported get request. Object with ID 180443023291632 does not exist cannot be loaded due to missing permissions or does not support this operation"
}