Bot could not hear any voice at second call

[Lovenoreus]

The first call I made worked fine but the second call made which was after about 30 minutes to the container was answered by the bot, I was able to say "English" but after that no conversation from the caller could be heard at all by the bot no matter what I tried to say

This conversation was not saved to the /report

Not_heard.txt

2025-01-23.17-51-40.mp4

[clemlesne]

If understood, you weren't able to head the bot when you were speaking. And it was working fine on the first call.

2025-01-23T16:51:43.632163Z [info     ] Answered call (37005180-33a8-442a-bad5-642ab729b69b) call.id=f53adcb7-0766-412e-97d3-5a9fd7d61063 call.phone_number=+4570726734
2025-01-23T16:51:44.427243Z [info     ] Call connected, asking for language call.id=f53adcb7-0766-412e-97d3-5a9fd7d61063 call.phone_number=+4570726734
2025-01-23T16:51:44.429925Z [info     ] Recognizing IVR: For French, press 1. Press 2 for English. Press 3 for Spanish. To continue in Chinese, press 4. call.id=f53adcb7-0766-412e-97d3-5a9fd7d61063 call.phone_number=+4570726734
2025-01-23T16:51:44.442577Z [info     ] Feature recording_enabled not found, using default: False call.id=f53adcb7-0766-412e-97d3-5a9fd7d61063 call.phone_number=+4570726734
2025-01-23T16:51:44.595874Z [warning  ] Event Microsoft.Communication.ParticipantsUpdated not supported call.id=f53adcb7-0766-412e-97d3-5a9fd7d61063 call.phone_number=+4570726734
2025-01-23T16:51:50.163747Z [info     ] IVR recognized: en-US          call.id=f53adcb7-0766-412e-97d3-5a9fd7d61063 call.phone_number=+4570726734
2025-01-23T16:51:50.163870Z [info     ] Setting call language to en-US call.channel=ivr call.id=f53adcb7-0766-412e-97d3-5a9fd7d61063 call.message=en-US call.phone_number=+4570726734
2025-01-23T16:51:50.164044Z [info     ] Starting audio streaming       call.channel=ivr call.id=f53adcb7-0766-412e-97d3-5a9fd7d61063 call.message=en-US call.phone_number=+4570726734
2025-01-23T16:51:50.509513Z [info     ] Enhancing LLM chat with 0 trainings call.channel=voice call.id=f53adcb7-0766-412e-97d3-5a9fd7d61063 call.message= call.phone_number=+4570726734
2025-01-23T16:51:50.579244Z [info     ] Feature slow_llm_for_chat not found, using default: True call.channel=voice call.id=f53adcb7-0766-412e-97d3-5a9fd7d61063 call.message= call.phone_number=+4570726734
2025-01-23T16:51:50.615403Z [warning  ] Event Microsoft.Communication.MediaStreamingStarted not supported call.id=f53adcb7-0766-412e-97d3-5a9fd7d61063 call.phone_number=+4570726734
2025-01-23T16:51:50.906332Z [info     ] Using 5/5 messages (4649 tokens) as context call.channel=voice call.id=f53adcb7-0766-412e-97d3-5a9fd7d61063 call.message= call.phone_number=+4570726734
2025-01-23T16:51:51.597307Z [info     ] Playing TTS: Hello again!      call.channel=voice call.id=f53adcb7-0766-412e-97d3-5a9fd7d61063 call.message= call.phone_number=+4570726734
2025-01-23T16:51:51.755598Z [info     ] Playing TTS: I'm here to help you with your IT ticket for the company's service desk computer system. call.channel=voice call.id=f53adcb7-0766-412e-97d3-5a9fd7d61063 call.message= call.phone_number=+4570726734
2025-01-23T16:51:51.954263Z [info     ] Playing TTS: Could you please provide me with your full name and a brief description of the issue or request you have? call.channel=voice call.id=f53adcb7-0766-412e-97d3-5a9fd7d61063 call.message= call.phone_number=+4570726734
2025-01-23T16:52:04.517385Z [info     ] Stoping TTS after 250 ms       call.id=f53adcb7-0766-412e-97d3-5a9fd7d61063 call.phone_number=+4570726734

From the logs you sent, I can't see any error.

Can you send:

• Traces from App Insights
• Reproduction steps
• Debug logs

[Lovenoreus]

I don't have any logs or traces saved

I followed the steps in the read.me exactly

This has happened before and will happen again when played around with, if you ask the other companies to make issues here I think they will have mitigated it