From 63f07cdbddaeb37583a920dd51bfc722f0075e49 Mon Sep 17 00:00:00 2001 From: Ben Schumacher Date: Mon, 11 Dec 2023 21:16:44 +0100 Subject: [PATCH] Clarify why posts deleted by Data Retention job are visible in the webapp (#6823) * Clarify why posts deleted by Data Retention job are visible in the web app * Update source/comply/data-retention-policy.rst * Update source/comply/data-retention-policy.rst * Apply suggestions from code review * Update data-retention-policy.rst * Update data-retention-policy.rst * Update data-retention-policy.rst * Update source/comply/data-retention-policy.rst --------- Co-authored-by: Carrie Warner (Mattermost) <74422101+cwarnermm@users.noreply.github.com> --- source/comply/data-retention-policy.rst | 7 +++++-- 1 file changed, 5 insertions(+), 2 deletions(-) diff --git a/source/comply/data-retention-policy.rst b/source/comply/data-retention-policy.rst index 527f8bdfcb5..da496ea2935 100644 --- a/source/comply/data-retention-policy.rst +++ b/source/comply/data-retention-policy.rst @@ -10,8 +10,6 @@ By default, Mattermost stores all message history providing an unlimited search In Mattermost Enterprise, you can set a global retention policy as well as custom retention policies to manage how long messages and file uploads are kept in Mattermost channels and direct messages. -For scheduled data retention jobs to work, the `global retention policy for files `__ as well as the `global retention policy for messages `__ configuration settings in the ``config.json`` file must be set to ``true``. These configuration settings are disabled by default. - .. warning:: Once a message or a file is deleted, the action is irreversible. Please use caution when setting up global or custom data retention policies. @@ -63,6 +61,11 @@ Replies that did not exceed the message duration are still displayed in the user If there was a file attached to the message, it will be removed from the user interface only. +Why can I still see messages that were supposedly deleted? +~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + +The web and desktop app cache posts. Posts deleted by a data retention job will be visible to end users until they clear their cache and refresh. + What happens when a file is deleted by the file retention policy? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~