No campaign data on wordpress with the latest plugin release

[mattmary]

Campaign requests are empty

When requesting %wordpress_url%?mtm_campaign=2022_grundrauschen_dresden&mtm_placement=google#/Verf%C3%BCgbarkeitspr%C3%BCfung, If I enable the campaign plugin and create a segment with campaign name = 2022_grundrauschen_dresden and campaign placement = google, I don't have any result.

Expected behaviour

See my visit in the visitor log after apply this segment.

step to reproduce

• install WordPress
• install the Matomo marketplace plugin
• go to the URL wp-admin/admin.php?page=matomo-marketplace
• click on the download button under the Marketing Campaigns Reporting widget
• Move the content of the extracted folder into your WordPress wp-content/plugins directory
• Go to wp-admin/plugins.php
• Click on the activate link under "Marketing Campaigns Reporting (Matomo Plugin)"
• Go to your frontend website
• request the URL ?mtm_campaign=2022_grundrauschen_dresden&mtm_placement=google#/Verf%C3%BCgbarkeitspr%C3%BCfung
• Go to your Matomo when requesting /wp-content/plugins/matomo/app/index.php?module=CoreHome&action=index&idSite=1&period=day&date=yesterday#?period=day&date=2022-09-28&idSite=1&category=General_Visitors&subcategory=Live_VisitorLog
• Check that the last visit (please update the date in the date picker) contains only campaign placement value
• Create a segment with campaign name = 2022_grundrauschen_dresden and campaign placement = google.
  
• Apply this segment
• Go to wp-content/plugins/matomo/app/index.php?module=CoreHome&action=index&idSite=1&period=day&date=yesterday#?period=day&date=2022-09-28&segment=campaignName%3D%3D2022_grundrauschen_dresden;campaignPlacement%3D%3Dgoogle&idSite=1&category=General_Visitors&subcategory=Live_VisitorLog for the current date and check there is no record in the visitor log.
• Connect to your mysql database using the following command mysql -u %mysql_username% -p %mysql_database_name%
• Run this SQL query: select * from wp_matomo_log_visit where campaign_name = '2022_grundrauschen_dresden' or campaign_placement = 'google'. Remplace wp_ in the table name by your wordpress prefix available in the wp-config.php file.
• Consider there are no record having both a campaign name and a campaign placement.

Context

WordPress Version | 6.0.2
Matomo Plugin Version | 4.11.0
Matomo Install Version | 4.6.0
Marketing Campaigns Reporting (Matomo Plugin) | 4.1.3
Firefox version | 104.0 (64-bit)

Full diagnostics report

` # Matomo

• Matomo Plugin Version: 4.11.0
• Config exists and is writable.: Yes ("$abs_path/wp-content/uploads/matomo/config/config.ini.php" )
• JS Tracker exists and is writable.: Yes ("$abs_path/wp-content/uploads/matomo/matomo.js" )
• Plugin directories: Yes ([{"pluginsPathAbsolute":"$abs_path/wp-content/plugins/matomo/plugins","webrootDirRelativeToMatomo":"../"},{"pluginsPathAbsolute":"$abs_path/wp-content/plugins","webrootDirRelativeToMatomo":"../../"}])
• Tmp directory writable: Yes ($abs_path/wp-content/cache/matomo)
• Matomo Version: 4.11.0
• Matomo Blog idSite: 1
• Matomo Install Version: 4.6.0 (Install date: 2022-04-20 10:19:01)
• Upgrades outstanding: No
• Upgrade in progress: No

Endpoints

• Matomo JavaScript Tracker URL: ($site_url/wp-content/uploads/matomo/matomo.js)
• Matomo JavaScript Tracker - WP Rest API: ($site_url/wp-json/matomo/v1/hit/)
• Matomo HTTP Tracking API: ($site_url/wp-content/plugins/matomo/app/matomo.php)
• Matomo HTTP Tracking API - WP Rest API: ($site_url/wp-json/matomo/v1/hit/)

Crons

• Server time: 2022-09-28 00:50:25
• Blog time: 2022-09-28 00:50:25 (Below dates are shown in blog timezone)
• Sync users & sites: Next run: 2022-09-28 10:21:10 (9 hours 30 min) ( Last started: 2022-09-27 19:12:44 (-5 hours 37 min). Last ended: 2022-09-27 19:12:44 (-5 hours 37 min). Interval: daily)
• Archive: Next run: 2022-09-28 01:19:05 (28 min 40s) ( Last started: 2022-09-28 00:28:56 (-21 min 29s). Last ended: 2022-09-28 00:28:57 (-21 min 28s). Interval: hourly)
• Update GeoIP DB: Next run: 2022-10-17 10:21:10 (19 days 9 hours) ( Last started: 2022-09-18 21:11:20 (-9 days 3 hours). Last ended: 2022-09-18 21:11:25 (-9 days 3 hours). Interval: matomo_monthly)

Mandatory checks

• PHP version >= 7.2.5: ok
• PDO extension: ok
• PDO\MYSQL extension: ok
• MYSQLI extension: ok
• Other required extensions: ok
• Required functions: ok
• Required PHP configuration (php.ini): ok
• Directories with write access: ok
• Directories with write access for Tag Manager: ok

Optional checks

• 64-bit PHP Binary: ok
• Tracker status: ok
• Memory limit: ok
• Time zone: ok
• Open URL: ok
• PageSpeed is turned off: ok
• GD > 2.x + FreeType (graphics): ok
• Other extensions: ok
• Other functions: ok
• Filesystem: ok
• Last Successful Archiving Completion: ok
• Database abilities: ok
• Max Packet Size: ok
• Geolocation: ok
• Update over HTTPS: ok
• Warning Heatmap & Session Recording Tracking: warning (Requesting '$site_url/wp-content/plugins/matomo/app/../../HeatmapSessionRecording/configs.php?idsite=1&trackerid=5lX6EM&url=http%3A%2F%2Ftest.test%2F' resulted in an SSL error. Maybe you are using a self signed certificate? Please open the URL manually in a browser to see if the response contains 'Piwik.HeatmapSessionRecording'. If not, you might need to modify your server configuration as this file needs to be accessible via a browser from the Internet or Intranet. )
• Supports Async Archiving: No
• Location provider ID: geoip2php
• Location provider available: Yes
• Location provider working: Yes
• Had visit in last 5 days: Yes
• Matomo URL: Yes ($site_url/wp-content/plugins/matomo/app/)

Matomo Settings

• Track mode: default
• Track codeposition: footer
• Track api endpoint: default
• Track js endpoint: default
• Version history: 4.11.0, 4.10.0, 4.9.0, 4.6.0
• Core version: 4.11.0
• Last tracking settings update: 1650450019
• Last settings update: 1660778286
• Mail history: 2022-09-26 19:04:47, 2022-09-21 20:41:02, 2022-09-14 00:51:53
• Delete all data uninstall: No

Logs

• mail_error: 2022-09-21 20:41:02 (Could not instantiate mail function. (has attachments) (type text/html) => Email.php:159; Email.php:69; Mail.php:292; ScheduledReports.php:435; EventDispatcher.php:141; Piwik.php:845; API.php:707; Context.php:75; API.php:719; Scheduler.php:309; Scheduler.php:154; API.php:68; CronArchive.php:653; CronArchive.php:279; Access.php:670; CronArchive.php:284; ScheduledTasks.php:332; class-wp-hook.php:305; class-wp-hook.php:331; plugin.php:524; wp-cron.php:138;)
• mail_error: 2022-09-26 19:04:47 (Could not instantiate mail function. (has attachments) (type text/html) => Email.php:159; Email.php:69; Mail.php:292; ScheduledReports.php:435; EventDispatcher.php:141; Piwik.php:845; API.php:707; Context.php:75; API.php:719; Scheduler.php:309; Scheduler.php:154; API.php:68; CronArchive.php:653; CronArchive.php:279; Access.php:670; CronArchive.php:284; ScheduledTasks.php:332; class-wp-hook.php:305; class-wp-hook.php:331; plugin.php:524; wp-cron.php:138;)
• ajax_tracker: 2022-09-26 19:05:43 (cURL error 60: SSL: no alternative certificate subject name matches target host name '$DB_USER.local' => AjaxTracker.php:91; MatomoTracker.php:793; Base.php:103; Woocommerce.php:176; Woocommerce.php:103; class-wp-hook.php:305; class-wp-hook.php:331; plugin.php:476; class-wc-cart.php:1276; class-wc-ajax.php:434; class-wp-hook.php:307; class-wp-hook.php:331; plugin.php:476; class-wc-ajax.php:93; class-wp-hook.php:307; class-wp-hook.php:331; plugin.php:476; template-loader.php:13; wp-blog-header.php:19; index.php:17;)

WordPress

• Home URL: $site_url
• Site URL: $site_url
• WordPress Version: 6.0.2
• Number of blogs: 1
• Multisite Enabled: No
• Network Enabled: No
• WP_DEBUG: Yes
• WP_DEBUG_DISPLAY: Yes
• WP_DEBUG_LOG: /tmp/wp.log
• DISABLE_WP_CRON: -
• FORCE_SSL_ADMIN: Yes
• WP_CACHE: Yes
• CONCATENATE_SCRIPTS: -
• COMPRESS_SCRIPTS: -
• COMPRESS_CSS: -
• ENFORCE_GZIP: -
• WP_LOCAL_DEV: -
• WP_CONTENT_URL: $site_url/wp-content
• WP_CONTENT_DIR: $abs_path/wp-content
• UPLOADS: -
• BLOGUPLOADDIR: -
• DIEONDBERROR: -
• WPLANG: -
• ALTERNATE_WP_CRON: -
• WP_CRON_LOCK_TIMEOUT: 60
• WP_DISABLE_FATAL_ERROR_HANDLER: -
• MATOMO_SUPPORT_ASYNC_ARCHIVING: No
• MATOMO_TRIGGER_BROWSER_ARCHIVING: -
• MATOMO_ENABLE_TAG_MANAGER: -
• MATOMO_SUPPRESS_DB_ERRORS: -
• MATOMO_ENABLE_AUTO_UPGRADE: -
• MATOMO_DEBUG: -
• MATOMO_SAFE_MODE: -
• MATOMO_GLOBAL_UPLOAD_DIR: -
• MATOMO_LOGIN_REDIRECT: -
• Permalink Structure: /%year%/%monthnum%/%postname%/
• Possibly uses symlink: No
• Upload base url: $site_url/wp-content/uploads
• Upload base dir: $abs_path/wp-content/uploads
• Upload url: $site_url/wp-content/uploads/2022/09
• Custom upload_path:
• Custom upload_url_path:
• Compatible content directory: Yes

WordPress Plugins

• Admin Notification (Matomo Plugin): 4.0.0
• Custom Reports (Matomo Plugin): 4.0.15
• Funnels (Matomo Plugin): 4.0.7
• Heatmap & Session Recording for Matomo: 4.5.0
• Marketing Campaigns Reporting (Matomo Plugin): 4.1.3
• Matomo Analytics - Ethical Stats. Powerful Insights.: 4.11.0
• Matomo Marketplace for WordPress: 1.0.10
• Query Monitor: 3.10.1
• Search Engine Keywords Performance (Matomo Plugin): 4.3.3
• WooCommerce: 6.9.4
• WP Rocket: 3.12.1
• Active Plugins: 11 (query-monitor AdminNotification CustomReports Funnels HeatmapSessionRecording MarketingCampaignsReporting SearchEngineKeywordsPerformance matomo-marketplace-for-$DB_USER matomo woocommerce wp-rocket)
• Warning Not compatible plugins: 1 (wp-rocket Matomo may work fine when using these plugins but there may be some issues. For more information see https://matomo.org/faq/$DB_USER/which-plugins-is-matomo-for-$DB_USER-known-to-be-not-compatible-with/ WP-Rocket is incompatible from version 3.12. Until fixes, please reinstall version 3.11.5 if you have a newer version. For more information please visit https://github.com/matomo-org/matomo-for-$DB_USER/wiki/Downgrade-wp-rocket-to-a-version-compatible-with-the-Matomo-plugin)
• Theme: twentytwentytwo (twentytwentytwo)

Server

• Server Info: Apache/2.4.41 (Ubuntu)
• PHP OS: Linux
• PHP Version: 8.0.22
• PHP SAPI: apache2handler
• PHP Error Reporting: 4437 After bootstrap: 4437
• PHP Found Binary: php -q
• Timezone: UTC
• WP timezone: +00:00
• Locale: en_US
• User Locale: en_US
• Memory Limit: 512M (At least 128MB recommended. Depending on your traffic 256MB or more may be needed.)
• WP Memory Limit: 40M
• WP Max Memory Limit: 512M
• Timezone version: 0.system
• Time: 1664326225
• Max Execution Time: 600
• Max Post Size: 8M
• Max Upload Size: 2097152
• Max Input Vars: 1000
• Disabled PHP functions: Yes (pcntl_alarm,pcntl_fork,pcntl_waitpid,pcntl_wait,pcntl_wifexited,pcntl_wifstopped,pcntl_wifsignaled,pcntl_wifcontinued,pcntl_wexitstatus,pcntl_wtermsig,pcntl_wstopsig,pcntl_signal,pcntl_signal_get_handler,pcntl_signal_dispatch,pcntl_get_last_error,pcntl_strerror,pcntl_sigprocmask,pcntl_sigwaitinfo,pcntl_sigtimedwait,pcntl_exec,pcntl_getpriority,pcntl_setpriority,pcntl_async_signals,pcntl_unshare,)
• zlib.output_compression is off: Yes
• Curl Version: 7.68.0, OpenSSL/1.1.1f
• Suhosin installed: No

Database

• MySQL Version: 8.0.30
• Mysqli Connect: Yes
• Force MySQL over Mysqli: No
• DB Prefix: wp_
• DB CHARSET: utf8mb4
• DB COLLATE:
• SHOW ERRORS: No
• SUPPRESS ERRORS: No
• Uses Socket: No
• Uses IPv6: No
• Matomo tables found: 133
• DB tables exist: Yes
• Matomo users found: 1
• Matomo sites found: 1
• Required permissions: OK

Browser

• Browser: (Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:104.0) Gecko/20100101 Firefox/104.0)
• Language: en-gb,en

`

Let me know if you need additional detail.

[mattmary]

Add a product into your cart and then visit https://shop.matomo.org/cart/.
As discussed with @tsteur, we don't take care of the problem with Firefox: the fix only concerns other browsers.

[mattmary]

Just realised that I published this issue in the wrong repository.
Here's the one matomo-org/plugin-MarketingCampaignsReporting#111