[Bug] Large share of visits have an unknown region #22548
Labels
Potential Bug
Something that might be a bug, but needs validation and confirmation it can be reproduced.
triaged
What happened?
35% of a Cloud customer's traffic comes from an 'unknown' region. IP anonymisation occurs after enriching visit data.
I do not have a full IP address to test against Maxmind, but using an anonymised IP from their visits log does return a region using Maxmind's demo...
This is similar to #20527 which has been closed.
What should happen?
I would expect the % of unknown regions to be far less than 35%
How can this be reproduced?
View the Region report in Visitors -> Location for a French or German based site. (Probably other countries as well)
Matomo version
5.1.0
PHP version
8.2
Server operating system
Linux
What browsers are you seeing the problem on?
No response
Computer operating system
No response
Relevant log output
No response
Validations
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