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Russ Williams
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Update README.doc
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README.md

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@@ -6,7 +6,7 @@ allows multiple agents to handle multiple simultaneous conversations with bot us
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Services, you can have an agent escalation capability up and working in 10 minutes or so. Take a look at this short [ACS
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Agent Hub overview video](https://aka.ms/acshub-overview) and if that sounds interesting then check out this
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[getting started video](https://aka.ms/acshub-start) to see how easy it is to get this solution up and rnning. You can
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see a deeper dive [multi-agent demonstation video](https://youtu.be/zSs0WCvfEiA) to get a sense of full capability of this solution.
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see a deeper dive [multi-agent demonstation video](https://aka.ms/acshub-v1demo) to get a sense of full capability of this solution.
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### <a name="Prerequisites"></a>Prerequisites
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an Escalate trigger that you can look at to see how to code an escalation and then try it out by using the
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**Start bot** command. After the bot starts, choose the **Open Web Chat** option in the flyout menu that appears
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when the bot finishes it's startup processing. Type, _**talk to human**_ to start an escalation experience. There's
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a short [demo video](http://aka.ms/acshub-start?t=119) you can watch that shows all these steps and various escalation and agent
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management scenaios you can replicate using this sample app.
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a short [demo video](http://aka.ms/acshub-start?t=119) you can watch that shows all these steps and how to demo the
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agent escalation scenario. You can also take a look at a [fuller multi-agent demo](https://aka.ms/acshub-v1demo) if
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your interested.
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### <a name="RestartingRuntime"></a>Restarting the ACSAgentHub runtime environment
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In the future, to restart the ACSAgentHub runtime after it's been shutdown, you'll need to run this command in

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