Identify and implement business critical metrics / KPIs, define an action plan and configure alerting rules

[tobiscr]

Description

With #28 we are able to make the compass manager transparent and also simplify our operational life by establishing smart metrics and alerting rules.

Goals of this task is to identify which metrics / KPIs are business relevant and what the critical threshold for it are. We also have to define an action plan when such a threshold is reached which trigger a required action to bring our business back on track. Finally, alerting rules have to be configured which inform us as soon as one of the thresholds is reached.

AC:

• Think about technical and business critical metrics / KPIs which give a clear indication of the quality and health of the Compass Manager => get in touch with SREs to identify missing alerts/critical metrics
  • Define the reason why this metric is relevant and what it represents.
  • Define the threshold (min <> max etc.) which indicate an service degradation or health issue of the Compass Manager. If a metric has no threshold, verify if it's for us still helpful to measure this value.
  • Specify the required action that has to be applied if a threshold is reached to recover the Compass Manager into a productive and healthy state
  • Present the results in the team to collect the feedback of the colleagues.
• Implement the identify business metrics in the Compass Manager
• Configure alerting rules which inform the team as soon as one of the thresholds is reached

Reasons

Improve operational quality and simplify on-call shifts by establish proper metrics/KPI measuring and alerting.

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