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Troubleshooting.md

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Troubleshooting

Bot is having code issues

After initial setup, you will see the "Sorry, my bot code is having an issue" response when trying to interact with QBot within a channel. Often this is due to misconfigured QBot API settings. QBot solution uses System.Diagnostics.Trace to output errors and debugging messages.

  1. Find the QBot API App Service resource in the Azure portal
  2. Go to App Service Logs blade then turn on Application Logging (File System). Set Level to Verbose
  3. Open up Log Stream blade, and watch for error messages that might be a clue to the error.

Configuration and data

If the bot encounters an error when it is tagged, the issue could be due to the bot being unable to find a user in it's database. This can happen if new users are added to the Team, without synchronising the user to the bot database via the Dashboard Tab.

Teams Bot Debugging

QBot is a bot deployed in Teams. Please refer to the documentation on how to debug a teams bot

Didn't find your problem here?

Please report the issue here