Kaltura 10.3.0 does not mark the automatically generated thumbnail as default

[najamansari]

In Kaltura 5.0.0, the thumbnail generated by Kaltura was set as the default thumbnail. This behaviour seems to be broken/changed in Kaltura 10.3.0 and the thumbnail is not marked as default. Consequently, the user may (accidentally or otherwise) delete the only thumbnail associated with the uploaded file (since the thumbnail is not set as default). See the attached screenshot below:

Is there any possible workaround to this problem?

[kaltura-hooks]

Hi @najamansari,

Thank for you reporting an issue and helping improve Kaltura!

To get the fastest response time, and help the maintainers review and test your reported issues or suggestions, please ensure that your issue includes the following (please comment with more info if you have not included all this info in your original issue):

• Is the issue you're experiencing consistent and across platforms? or does it only happens on certain conditions?
  please provide as much details as possible.
• Which Kaltura deployment you're using: Kaltura SaaS, or self-hosted?
  If self hosted, are you using the RPM or deb install?
• Packages installed.
  When using RPM, paste the output for:

    # rpm -qa "kaltura*"

For deb based systems:

    # dpkg -l "kaltura-*"

• If running a self hosted ENV - provide the MySQL server version used
• If running a self hosted ENV - is this a single all in 1 server or a cluster?
• If running a self hosted ENV, while making the problematic request, run:

    # tail -f /opt/kaltura/log/*.log /opt/kaltura/log/batch/*.log | grep -A 1 -B 1 --color "ERR:\|PHP\|trace\|CRIT\|\[error\]"

and paste the output.

• When relevant, provide any screenshots or screen recordings showing the issue you're experiencing.

For general troubleshooting see:
https://github.com/kaltura/platform-install-packages/blob/Jupiter-10.13.0/doc/kaltura-packages-faq.md#troubleshooting-help

If you only have a general question rather than a bug report, please close this issue and post at:
http://forum.kaltura.org

Thank you in advance,

[najamansari]

Additional information:

• OS - CentOS 6
• Packages installed:

$ rpm -qa "kaltura*"
kaltura-x264-0.140-2.20140104.x86_64
kaltura-libopencore-amr-0.1.2-2.x86_64
kaltura-kdp-v2.7.0-1.noarch
kaltura-kdpwrapper-v11.0-1.noarch
kaltura-sphinx-2.2.1-16.x86_64
kaltura-server-10.3.0-1.noarch
kaltura-postinst-1.0.23-3.noarch
kaltura-libmcrypt-2.5.7-5.x86_64
kaltura-html5lib-v2.26-1.noarch
kaltura-monit-5.6-15.x86_64
kaltura-krecord-1.0.0-1.noarch
kaltura-librtmp-2.3-2.x86_64
kaltura-fdk-acc-0.1.3-1.x86_64
kaltura-batch-10.3.0-1.noarch
kaltura-html5-studio-v1.9.4-1.noarch
kaltura-a52dec-0.7.4-11.x86_64
kaltura-lame-3.99.5-3.x86_64
kaltura-libass-0.9.11-2.x86_64
kaltura-base-10.3.0-3.noarch
kaltura-flexwrapper-v1.2-1.noarch
kaltura-kcw-1.0.0-6.noarch
kaltura-kdp3-v3.9.9-2.noarch
kaltura-ffmpeg-aux-0.6-2.x86_64
kaltura-ffmpeg-2.1.3-1.x86_64
kaltura-pentaho-4.2.1-1.x86_64
kaltura-release-10.3.0-1.noarch
kaltura-red5-1.0.4-1.x86_64
kaltura-libfaac-1.26-1.x86_64
kaltura-sshpass-1.05-1.x86_64
kaltura-kupload-1.0.0-1.noarch
kaltura-kmc-v5.38.8-1.noarch
kaltura-kvpm-v1.0.6-1.noarch
kaltura-widgets-1.0.0-8.noarch
kaltura-segmenter-1.0-1.x86_64
kaltura-libmemcached-1.0.16-2.x86_64
kaltura-dwh-9.4.0-2.noarch
kaltura-kclip-v1.1.2.1-2.noarch
kaltura-mencoder-3.4.6-9.x86_64
kaltura-libmcrypt-devel-2.5.7-5.x86_64
kaltura-kdp3wrapper-v37.0-1.noarch
kaltura-clipapp-v1.0.7-1.noarch
kaltura-nginx-1.6.2-6.x86_64
kaltura-front-10.3.0-1.noarch

• The problem is occurring across three separate Kaltura 10.3.0 deployments
• All deployments are self hosted
• All deployments are single, all-in-one servers
• MySQL version:

mysql  Ver 14.14 Distrib 5.1.73, for redhat-linux-gnu (x86_64) using readline 5.1