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No video and no audio #15406
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Does the same happens in incognito mode? |
In incognito mode without any extension same issue on meet.jit.si |
Have you tried from another network? Or is there some blocking software on the machine, like firewall or something... |
The user has the same issue:
We have tried to desactivate Firewall and antivirus (bitdefender) with no luck. |
Is there a prompt from the OS to allow the browser to discover the connected devices? You need to keep accepting that prompt. That is something new in MacOS Sequoia 15.1.1. |
Prompt have been accepted and it works on "p2p mode". It works with gmeet too. |
What happened?
Since some weeks (3 ou 4) one of our users has no sound or video in 99% of cases. The only times it works is after a reboot of his computer: the first meeting works then the problem reoccurs.
We tried on https://meet.jit.si/ and the problem is the same as soon as the meeting has more than 2 participants (no peer2peer).
He tried with several browsers (chrome, firefox, safari) and still the same problem.
He is on macos, Apple M1, MacOS Sequoia 15.1.1
See logs console joined
Platform
Browser / app / sdk version
chrome Version 131.0.6778.140 (Build officiel) (arm64)
Relevant log output
Reproducibility
More details?
No response
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