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Dynaface Support

Getting Version Information

When troubleshooting issues with Dynaface, your macOS version, chip type, and memory size are crucial details. To find this information:

  1. Click the Apple Menu () in the top-left corner.

  2. Select About This Mac.

  3. A window will appear similar to the one below:

    Mac Version

Recommended System Requirements

  • Chip: Ideally an Apple M-series (M1, M2, M3, M4). However, Intel chips are still supported.
  • Memory: 16GB+ recommended (8GB may work but is not ideal).
  • macOS Version: macOS 14+ (Sonoma or later).

If you need support or are reporting a bug, please provide these three values.

Dynaface Not Starting

If you double-click Dynaface and the application does not launch, you can use the Terminal to diagnose the issue.

Launching Dynaface via Terminal

  1. Click the magnifying glass (Spotlight) in the upper-right corner of your Mac screen.

  2. Type Terminal and press Enter to open it.

  3. Navigate to the folder where Dynaface is located. Common locations include:

    • Downloads: cd ~/Downloads
    • Desktop: cd ~/Desktop

    Issue the following command to move to the correct directory.

    cd ~/Downloads

    You can list the files in the directory with:

    ls

  4. Dynaface will be listed as Dynaface.app. Start it manually with:

    ./Dynaface.app/Contents/MacOS/dynaface

This will generate output in the terminal, which may include an error message. If you need support, copy and paste this output when submitting a bug report.

Example terminal output:

Mac Terminal

Dynaface Log Files

If Dynaface launches but you experience issues, the log files may contain useful information.

Accessing Log Files

  1. Open Dynaface.
  2. Click Help → Open Support Logs.

Alternatively, you can manually access logs:

  1. Click Go in the Finder menu.

  2. Select Go to Folder.

  3. Enter the following path:

    ~/Library/Containers/com.heatonresearch.dynaface/Data/logs

Including log files with your bug report will help diagnose the issue more effectively.

Need More Help?

If you're still having trouble, please provide:

  • macOS version, chip type, and memory size.
  • Terminal output (if applicable).
  • Dynaface log files.

This will help us resolve your issue faster. 🚀