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Effectively it controls the timestamp on the intercom-session-[workspace.id] cookie, a new one is sent to a messenger user on every successful ping but customers will often tie it back to their own application session timeout so a user isn't inadvertently still logged into the messenger but out of the app if for example they close their browser or whatever.
The link to more comprehensive docs about the how
session_duration
works doesn't load:The link just sends me around the houses. I have never seen what this was meant to talk about, but I think maybe https://www.intercom.com/help/en/articles/2361922-intercom-messenger-cookies documents this instead?
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