Server Status not showing properly when Immich accessed through reverse proxy

[thetombrider]

The bug

I recently spun up Immich on my home server and i have to say is a fantastic piece of software, so thank you for developing it.

I then set up an ec2 instance to run as an ad blocker and connected it through tailscale to my home server to expose some of my apps (immich being one of them) securely through tailscale and nginx proxy manager. Thus i now have a domain pointed to the instance with nginx installed and nginx then redirects the traffic over the tailscale network to my home machine thus making it accessible.

With that being said, i noticed a weird behavior where if i access my machine directly (through its tailscale or local ip) the server status in the bottom left shows the correct status and app version, while if i access the app through my domain it shows "offline" even though the app works perfectly fine.

I am attaching screenshots for further reference

here the app shows the status correctly

here the app isnt showing the status correctly (bottom left)

The OS that Immich Server is running on

docker container running on ubuntu 22.04

Version of Immich Server

v1.99.0

Version of Immich Mobile App

v1.99.0

Platform with the issue

• Server
• Web
• Mobile

Your docker-compose.yml content

version: '3.8'

#
# WARNING: Make sure to use the docker-compose.yml of the current release:
#
# https://github.com/immich-app/immich/releases/latest/download/docker-compose.yml
#
# The compose file on main may not be compatible with the latest release.
#

name: immich

services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    command: ['start.sh', 'immich']
    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - /etc/localtime:/etc/localtime:ro
    env_file:
      - stack.env
    ports:
      - 2284:3001
    depends_on:
      - redis
      - database
    restart: always

  immich-microservices:
    container_name: immich_microservices
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    # extends: # uncomment this section for hardware acceleration - see https://immich.app/docs/features/hardware-transcoding
    #   file: hwaccel.transcoding.yml
    #   service: cpu # set to one of [nvenc, quicksync, rkmpp, vaapi, vaapi-wsl] for accelerated transcoding
    command: ['start.sh', 'microservices']
    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - /etc/localtime:/etc/localtime:ro
    env_file:
      - stack.env
    depends_on:
      - redis
      - database
    restart: always

  immich-machine-learning:
    container_name: immich_machine_learning
    # For hardware acceleration, add one of -[armnn, cuda, openvino] to the image tag.
    # Example tag: ${IMMICH_VERSION:-release}-cuda
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
    # extends: # uncomment this section for hardware acceleration - see https://immich.app/docs/features/ml-hardware-acceleration
    #   file: hwaccel.ml.yml
    #   service: cpu # set to one of [armnn, cuda, openvino, openvino-wsl] for accelerated inference - use the `-wsl` version for WSL2 where applicable
    volumes:
      - model-cache:/cache
    env_file:
      - stack.env
    restart: always

  redis:
    container_name: immich_redis
    image: registry.hub.docker.com/library/redis:6.2-alpine@sha256:51d6c56749a4243096327e3fb964a48ed92254357108449cb6e23999c37773c5
    restart: always

  database:
    container_name: immich_postgres
    image: registry.hub.docker.com/tensorchord/pgvecto-rs:pg14-v0.2.0@sha256:90724186f0a3517cf6914295b5ab410db9ce23190a2d9d0b9dd6463e3fa298f0
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
    volumes:
      - pgdata:/var/lib/postgresql/data
    restart: always

volumes:
  pgdata:
  model-cache:

Your .env content

UPLOAD_LOCATION=/some/path
IMMICH_VERSION=release
DB_PASSWORD=somepw
DB_HOSTNAME=somename
DB_USERNAME=someusername
DB_DATABASE_NAME=somedifferentname
REDIS_HOSTNAME=someyetdifferentname

Reproduction steps

accessing the app from 2 different addresses, ip and domain with nginx proxy manager

Additional information

No response

[aviv926]

Websocket proxy must be enabled

[mayankagprofessional]

I had the same issue and could solve it using WebSocket proxy, but I am curious why this solves the problem. Can you help me understand why we need a WebSocket proxy for this?

[alextran1502]

There are other mechanism required websocket, this information also one of those pieces and also a good indication that your websocket isn't enabled

[TorranceYang]

Just encountered this as well! I found the setting to turn on in NPM here:

[thetombrider]

it doesn't work for me unfortunately :(

[pflavio]

I had the same issue, found this thread, used the solution which didn't work initially but after logging out and logging in again (into immich) it works just fine. Maybe try that @thetombrider ?