Missing images in app

[Vojtik69]

The bug

My images are loaded from external library. And I miss some photos in app.
Please, see the printscreen from web (which is OK with ca 50 pictures from 8.8.2020) and printscreen from app with 25 images from the same day.

The OS that Immich Server is running on

Rpi4

Version of Immich Server

v1.125.7

Version of Immich Mobile App

v1.125.7

Platform with the issue

• Server
• Web
• Mobile

Your docker-compose.yml content

version: "3.8"

#
# WARNING: Make sure to use the docker-compose.yml of the current release:
#
# https://github.com/immich-app/immich/releases/latest/download/docker-compose.yml
#
# The compose file on main may not be compatible with the latest release.
#

name: immich

services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - ${THUMB_LOCATION}:/usr/src/app/upload/thumbs
      - ${ENCODED_VIDEO_LOCATION}:/usr/src/app/upload/encoded-video
      - ${PROFILE_LOCATION}:/usr/src/app/upload/profile
      - /mnt:/mnt
      - /etc/localtime:/etc/localtime:ro
    env_file:
      - .env
    ports:
      - 2283:2283
    depends_on:
      - redis
      - database
    restart: always

  immich-machine-learning:
    container_name: immich_machine_learning
    # For hardware acceleration, add one of -[armnn, cuda, openvino] to the image tag.
    # Example tag: ${IMMICH_VERSION:-release}-cuda
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
    # extends: # uncomment this section for hardware acceleration - see https://immich.app/docs/features/ml-hardware-acceleration
    #   file: hwaccel.ml.yml
    #   service: cpu # set to one of [armnn, cuda, openvino, openvino-wsl] for accelerated inference - use the `-wsl` version for WSL2 where applicable
    volumes:
      - model-cache:/cache
    env_file:
      - .env
    restart: always

  redis:
    container_name: immich_redis
    image: redis:6.2-alpine@sha256:afb290a0a0d0b2bd7537b62ebff1eb84d045c757c1c31ca2ca48c79536c0de82
    restart: always

  database:
    container_name: immich_postgres
    image: tensorchord/pgvecto-rs:pg14-v0.2.0@sha256:90724186f0a3517cf6914295b5ab410db9ce23190a2d9d0b9dd6463e3fa298f0
    env_file:
      - .env
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
    volumes:
      - pgdata:/var/lib/postgresql/data
    restart: always

volumes:
  pgdata:
  model-cache:

Your .env content

# You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables

# The location where your uploaded files are stored
UPLOAD_LOCATION=/mnt/2TB/Obrázky/Immich
THUMB_LOCATION=./library/thumbs
ENCODED_VIDEO_LOCATION=./library/encoded-video
PROFILE_LOCATION=./library/profile

# The Immich version to use. You can pin this to a specific version like "v1.71.0"
IMMICH_VERSION=release

# Connection secret for postgres. You should change it to a random password
DB_PASSWORD=26789094

# The values below this line do not need to be changed
###################################################################################
DB_HOSTNAME=immich_postgres
DB_USERNAME=postgres
DB_DATABASE_NAME=immich

REDIS_HOSTNAME=immich_redis

Reproduction steps

No special reproduction.
I deleted app data and it is still the same...

Relevant log output

Additional information

Please advice which out file should I attach.

[satmandu]

I am also having issues with the web app and the Android/iOS app view showing different sets of pictures. In my case, the web app shows the largest set of pictures, which is a relief, but obviously, that isn't ideal.

In my case, I also have machine learning running on the backend still processing photos/videos, which is going at ~ 10,000 images/videos per day, so maybe there is also a matter of a timeout where the mobile app looks for updates, and the server doesn't provide them fast enough, resulting in the mobile app giving up.

Do you also get Error while getting remote assets errors in your immich app log on your device?

I see ApiException 400: HTTP connection failed: POST /sync/full-sync (Inner exception: ClientException: Software caused connection abort,

[Vojtik69]

The only error which I have in app log is following. And it is from morning, after deleting data. No error when using the app now.

Cannot get memories

ApiException 400: Socket operation failed: GET /assets/memory-lane (Inner exception: ClientException with SocketException: Connection failed (OS Error: Network is unreachable, errno = 101), address = immich.pocestny.eu, port = 443, uri=https://immich.pocestny.eu/api/assets/memory-lane?day=11&month=2)

#0 IOClient.send (package:http/src/io_client.dart:154) <asynchronous suspension> #1 BaseClient._sendUnstreamed (package:http/src/base_client.dart:93) <asynchronous suspension> #2 ApiClient.invokeAPI (package:openapi/api_client.dart:101) <asynchronous suspension> #3 AssetsApi.getMemoryLane (package:openapi/api/assets_api.dart:435) <asynchronous suspension> #4 MemoryService.getMemoryLane (package:immich_mobile/services/memory.service.dart:29) <asynchronous suspension> #5 memoryFutureProvider.<anonymous closure> (package:immich_mobile/providers/memory.provider.dart:9) <asynchronous suspension> #6 FutureHandlerProviderElementMixin.handleFuture.<anonymous closure>.<anonymous closure> (package:riverpod/src/async_notifier/base.dart:348) <asynchronous suspension>

#0 ApiClient.invokeAPI (package:openapi/api_client.dart:104) <asynchronous suspension> #1 AssetsApi.getMemoryLane (package:openapi/api/assets_api.dart:435) <asynchronous suspension> #2 MemoryService.getMemoryLane (package:immich_mobile/services/memory.service.dart:29) <asynchronous suspension> #3 memoryFutureProvider.<anonymous closure> (package:immich_mobile/providers/memory.provider.dart:9) <asynchronous suspension> #4 FutureHandlerProviderElementMixin.handleFuture.<anonymous closure>.<anonymous closure> (package:riverpod/src/async_notifier/base.dart:348) <asynchronous suspension>

[satmandu]

Huh, I wonder if this is an issue with the app just not retrying a connection. Is there a place to set the number of network retries for a connection?

[alextran1502]

Please update to the latest version 1.126.1

[Vojtik69]

Updated app and server, but still the same issue

[bo0tzz]

Can you try logging out and back in?

[Vojtik69]

I deleted app data - did not helped.
I updated the app - did not helped.
Both of them needed new logging in.

[Vojtik69]

Should I give here some specific log?

[Vojtik69]

Update: I can see the images when searching by filename. But they are missing in timeline.

[alextran1502]

Can you post the mobile app log now that you are on the latest version?

[Vojtik69]

I have just reinstalled the app again. Logged there (with one wrong attempt, because mistake in URL) and scrolled to the day where I am sure pictures are missing, and here is the log.
Immich_log_2025-02-17T23_02_38.776156.log.txt