Companion App Crashing

[SuperSmudge]

Home Assistant Android app version(s):

Android version(s):
14, one ui 6.1

Device model(s):
Samsung S23 SM-S911B/DS
Home Assistant version:
Latest
Last working Home Assistant release (if known):
Unknown
Description of problem, include YAML if issue is related to notifications:

Companion App Logs:

**Screenshot or video of problem:**

**Additional information:**

When I open the android companion app, it opens and runs normally until I access the sidebar. When I tap it, the app freezes then goes to a back screen and takes me back to my lock screen in aatter of seconds. If I then unlock my phone it runs as normal. 

I've cleared the cache, I'm running the latest versions 


Up to date. 
Latest HA
Latest Companion App
Unsure of last working version 

This was happening with Google calendar also for a while. When I clicked to edit an event but this hasn't happened since the app has been updated. 

Can email logs. Wasn't comfortable to share on forum.

[dshokouhi]

do you see the same behavior using chrome for android on the same device? if not can you reproduce when safe mode is enabled?

[dshokouhi]

also please fill in the issue template completely

[SuperSmudge]

also please fill in the issue template completely

I have updated, thanks

[SuperSmudge]

do you see the same behavior using chrome for android on the same device? if not can you reproduce when safe mode is enabled?

Hi, there are no issues when using chrome browser. Thanks

[SuperSmudge]

do you see the same behavior using chrome for android on the same device? if not can you reproduce when safe mode is enabled?

I cannot reproduce in safe mode. Home assistant companion app doesn't seem to be available in safe mode

[dshokouhi]

do you see the same behavior using chrome for android on the same device? if not can you reproduce when safe mode is enabled?

I cannot reproduce in safe mode. Home assistant companion app doesn't seem to be available in safe mode

yea that should not happen, the app should continue to work. Why doesnt it work? what error do you get? The purpose of this test is to make sure custom stuff is not causing an issue

[SuperSmudge]

Sorry. The companion app is unavailable when I run safe mode. It's not visible in the launcher.

…

On Fri, 24 Jan 2025, 15:44 Daniel Shokouhi, ***@***.***> wrote: do you see the same behavior using chrome for android on the same device? if not can you reproduce when safe mode is enabled? I cannot reproduce in safe mode. Home assistant companion app doesn't seem to be available in safe mode yea that should not happen, the app should continue to work. Why doesnt it work? what error do you get? The purpose of this test is to make sure custom stuff is not causing an issue — Reply to this email directly, view it on GitHub <#5005 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AU6XC6KTV534YOYIL7JVOTT2MJNW5AVCNFSM6AAAAABVYBIVOCVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDMMJSHAZTINJRG4> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[dshokouhi]

i mean to put the HA server in safe mode, and not the phone itself ;)

https://www.home-assistant.io/docs/troubleshooting_general/#restarting-home-assistant-in-safe-mode

[SuperSmudge]

i mean to put the HA server in safe mode, and not the phone itself ;)

https://www.home-assistant.io/docs/troubleshooting_general/#restarting-home-assistant-in-safe-mode

Oh, sorry sorry! Ironically, since putting my phone into safe mode and coming back out, it's not crashing any more.... Let me monitor for a few days and see if reproducible with HA in safe mode. Thanks for your advice