[BUG] Issue with Hattrick Organizer Installer process on macOS

[MaxiGalaxi]

Describe the bug
I can't update nor can I reinstall HO.

To Reproduce
I'll download the JRE version either manually or via the updater in HO. Then I'll start the updater, this seems to open up a process called "Hattrick Organizer Installer" but I can't view the application/windows thus I am not able to navigate through the update process.

Platform information:

• OS: macOS
• Version 13.3
• HO 5.2

Additional context
I have been the issue for quite a while ;)

[github-actions]

Hey, thanks for opening your first issue! 🙂
Be sure to check out the wiki and the HT forum for support.

[madcooper82]

I have the same issue. MacOS does not install HO and freezes with the Java Installer I guess.

[wsbrenk]

@tychobrailleur you are the mac expert, i remember. do you have any idea?

[sergei-cl]

Same problem here 😞

[sergei-cl]

The problem still remains with the 7.1.506.2 version :(

[wsbrenk]

@tychobrailleur you are the mac expert - could you try to fix this?

[sergei-cl]

@tychobrailleur you are the mac expert - could you try to fix this?

I'm available for any kind of feedback or testing if needed @tychobrailleur

[sergei-cl]

7.2 still have the same installer problem on MacOS :(

[wsbrenk]

@sergei-cl sorry - but i'm not a mac expert. maybe this video can help? (https://www.youtube.com/watch?v=GUDrWcNi9pA)

[sergei-cl]

Thanks @wsbrenk unfortunately this video doesn't help at all. The installer just get stucked after opening this:

Then it simply dissappears and nothing happens even being open.

[wsbrenk]

@sergei-cl could you check if there are install4j log files in the subdirectory .install4j of your installation directory. in my case (windows) there are

• installation.log
• uninstallPrevious.log

Please check if there are hints or better upload them to this thread.

[sergei-cl]

@wsbrenk I've try to find those files but don't know how to locate it on my Mac 😢

@sergei-cl could you check if there are install4j log files in the subdirectory .install4j of your installation directory. in my case (windows) there are

• installation.log
• uninstallPrevious.log

Please check if there are hints or better upload them to this thread.

[kempsu]

Thanks @wsbrenk unfortunately this video doesn't help at all. The installer just get stucked after opening this: Then it simply dissappears and nothing happens even being open.

Can confirm. This needs to be fixed :/
I am happy to help, so I will see if I can find any log files

[kempsu]

Here's a log file I was able to obtain:

i4j_log_HO_11756506834732886662.log

[sergei-cl]

Then it simply dissappears and nothing happens even being open.

Can confirm. This needs to be fixed :/ I am happy to help, so I will see if I can find any log files
@kempsu where do you find this log file to look for it too?

[kempsu]

1. Open Terminal app on your Mac
2. Type: open $TMPDIR

[sergei-cl]

Here is my log too:
i4j_log_HO_2659267347727084719.log

[madcooper82]

Still the same here. Her is my log of the same issue:
i4j_log_HO_1819841152434609014.log

[sergei-cl]

@tychobrailleur @wsbrenk any clue of a possible solution?? 🙏🏻

[tychobrailleur]

Hi folks, sorry, I have been on and off the project, busy with real life... I no longer have a Mac so cannot test right now.

At first glance, it seems to be some issue with the install4j installer, it seems to be hanging at the same place:

[INFO] com.install4j.runtime.beans.screens.StartupScreen [ID 1]: command: move 1 screens, executing actions, checking condition
[INFO] com.install4j.runtime.beans.screens.WelcomeScreen [ID 2]: Show screen
[INFO] Using communication backend com.install4j.runtime.installer.platform.unix.PipeCommunicationBackend

which seems to be around the time where the installer asks for Admin permission to install java. It doesn't seem to be an architecture issue, because it seems to happen on both aarch64 (I assume M1) and x86_64 (I presume Intel).

I'll do some research to see if this is a known issue, but in the meantime, some questions:

1. Which dmg does it happen with, with or without JRE? Or both?
2. Any possibility that the prompt window is somewhat hidden, for example behind another window? Or on a separate monitor?

3. Any antivirus that might block this permission request? We don't sign our packages, so this might cause some troubles with them
4. Anything interesting in the install4j logs? It'd be nice if someone with the issue could do the following:

• Extract the installer from the dmg
• Open a terminal window, and cd into the directory where the installer is extracted
• Execute:

INSTALL4J_LOG=yes Hattrick\ Organizer\ Installer.app/Contents/MacOS/JavaApplicationStub

(see https://www.ej-technologies.com/resources/install4j/help/doc/installers/errors.html for more details)

For people who are completely stuck, you can still use the portable version of HO:

1. Install Java 17 on your system
2. Download the portable version of HO
3. Create a new directory somewhere on your system, for example called “Hattrick”
4. Extract the content of the downloaded portable package (HO-7.2.510.2-portable-unix.tar.gz) into that new folder – it should work by right-clicking, Open With, Archive Utility
5. Execute the HO file in the folder

[sergei-cl]

Hi @tychobrailleur ,
Great to ear from you !!
About your questions:

1. Which dmg does it happen with, with or without JRE? Or both?
Both.
2. Any possibility that the prompt window is somewhat hidden, for example behind another window? Or on a separate monitor?
No, I've checked it more than once.
3. Any antivirus that might block this permission request? We don't sign our packages, so this might cause some troubles with them
Not in my case.
4. Anything interesting in the install4j logs? It'd be nice if someone with the issue could do the following:
Here's the log.
ho_installer.log

About using the portable version, I've followed the step by step and I get stuck too in a HOLauncher process but it shows nothing. HO 6.1 still works fine.

[tychobrailleur]

About using the portable version, I've followed the step by step and I get stuck too in a HOLauncher process but it shows nothing. HO 6.1 still works fine.

Interesting. I don't think this is related, but this mean you already have an existing installation of HO working. Do you have logs for that hanging portable version startup? I suspect here this could be related to database migrations. This could potentially be validated by moving the existing HO files:

mv ~/Library/Application\ Support/{HO,HO.bak}

and restarting.

So far I haven't found anything on that issue mentioned anywhere. There is mention in the install4j changelog of a potential hanging when using dark mode: https://www.ej-technologies.com/download/install4j/changelog.html fixed in release 10.0.3 – in any case, we probably need to update the version of the installer, or find an alternative solution. I'll see if I can look into that at the weekend.

[sergei-cl]

Hi @tychobrailleur !
I've moved the HO files and tried 2 things:

1. Installing the latest version of HO installer. - Doesn't work.
2. Run the portable version of the latest stable version. - Works but a lot of stuff seems quite buggy and slow.

Hope it helps.

[tychobrailleur]

1. Installing the latest version of HO installer. - Doesn't work.

Ah, sorry sergei if I haven't been clear on this: this one is on me, I would need to update the code and re-package the app. :-)

2. Run the portable version of the latest stable version. - Works but a lot of stuff seems quite buggy and slow.

Hmm, the portable version is the same code you'd get with the non-portable version. It is expected that initial executions of the app might be slow, but please report any bug you might spot.

[wsbrenk]

@tychobrailleur

FAILURE: Build failed with an exception.

* What went wrong:
Execution failed for task ':media'.
> Executable /opt/install4j9/bin/install4jc does not exist

[wsbrenk]

@tychobrailleur changing the /opt sub dir of install4j is not sufficiant:

FAILURE: Build failed with an exception.

* What went wrong:
Execution failed for task ':media'.
> Process 'command '/bin/sh'' finished with non-zero exit value 1

* Try:
> Run with --stacktrace option to get the stack trace.
> Run with --info or --debug option to get more log output.
> Run with --scan to get full insights.

* Get more help at https://help.gradle.org/

BUILD FAILED in 1m 57s
> Task :media FAILED
Updated licensing information.
install4j version 10.0.6 (build 10097), built on 2023-06-19
Your license key is only valid for a previous major release of install4j. Please run the install4j GUI to enter a valid license key.

[wsbrenk]

i just asked for a new license key

[wsbrenk]

@tychobrailleur i don't see the settings option (anymore) in this repository. I'm not sure if i installed the install4j license two years ago or if @akasolace did it.

Maybe we should do the move of this repo to the new place now to handle such things.

[tychobrailleur]

@tychobrailleur

FAILURE: Build failed with an exception.

* What went wrong:
Execution failed for task ':media'.
> Executable /opt/install4j9/bin/install4jc does not exist

Ah yes – sorry, that's the kind of things that cannot be tested before it's actually merged :-)

[tychobrailleur]

i just asked for a new license key

It looks like we need a new license for that new major version all right. I think this is set as a env var, so moving to the new repo at this stage may indeed be a good idea.

[wsbrenk]

information from german question forum:

I currently like to use my stable version of the HO in version 6.0 on my MacBool Pro with Ventura 13.5.1
Every now and then the curious finger twitches to update to version 7.2. ==> The download starts ==> the first queries are normal and then the installation hangs. Nothing is happening anymore.
...

It's the same with me. After loading the installation file, you will be asked for the password. Afterwards nothing happens anymore and if I want to turn off the MacBook, I have to kill the "Hattrick Organizer Installer" because it interrupts the shutdown ...

[wsbrenk]

@tychobrailleur new dev version is successfully build

i replaced the install4j license key
and all urls pointing to the old repository

[sergei-cl]

@wsbrenk @tychobrailleur I've downloaded the dev version and install HO without any kind of issue 👍

[tychobrailleur]

@wsbrenk @tychobrailleur I've downloaded the dev version and install HO without any kind of issue 👍

That's great news! Credit where credit is due, it's all thanks to @wsbrenk !

[sergei-cl]

Hope we can see it solve soon on the stable version !

[sergei-cl]

Works fine on the latest 7.3 beta version !

[madcooper82]

Can confirm this too. Works with Beta now for me. Thanks a lot for all your efforts.