Customer support

[ghost]

Easy, integrated Hive app for customer support. Maybe a very streamlined user forum, heavily moderated.

[ghost]

Two things:

1- This app should be pre-packaged with all versions of Hive
2- It should automatically detect which of our products is being used

[weilu]

Would a text chat suffice? Something like

2- It should automatically detect which of our products is being used

can be done with current API: https://github.com/hivewallet/hive-osx/wiki/API#getting-information-about-system-settings

[javgh]

Maybe we should use something like http://www.zendesk.com/ or https://www.uservoice.com/ here and then have a simple Hive app, which essentially just includes whatever Zendesk or Uservoice widget the service provides.

[weilu]

@javgh not a bad idea :)

On Fri, Mar 28, 2014 at 4:42 PM, javgh [email protected] wrote:

Maybe we should use something like http://www.zendesk.com/ or
https://www.uservoice.com/ here and then have a simple Hive app, which
essentially just includes whatever Zendesk or Uservoice widget the service
provides.

Reply to this email directly or view it on GitHubhttps://github.com//issues/25#issuecomment-38898185
.

[mackuba]

@weilu I think we're looking for something more persistent than a chat - on a chat if you log in and there's no one there to talk to, you just go away without having your problem solved. We'd want something that a user can open, ask a question and have it answered later.

[ghost]

What Kuba said.