Playtime 2 window in Helgobox 2.17.2 only shows with blank canvas #1396
Labels
bug
Something isn't working
need more info
Further information is requested
playtime
Related to Playtime
Comments
|
Hi. Was this working for you with some earlier versions? |
|
Hi, it is the first time I installed Reaper and Playtime on that machine (Windows 11 PC). So I cannot tell.
Am 3. Jan. 2025, 09:37, um 09:37, Benjamin Klum ***@***.***> schrieb:
…Hi. Was this working for you with some earlier versions?
--
Reply to this email directly or view it on GitHub:
#1396 (comment)
You are receiving this because you authored the thread.
Message ID: ***@***.***>
|
|
Okay, then I'm going to need some logs. Please proceed as follows:
Thanks! |
helgoboss
added
bug
|
okay, here is the file.
Am Fr., 3. Jan. 2025 um 10:31 Uhr schrieb Benjamin Klum <
***@***.***>:
Okay, then I'm going to need some logs. Please proceed as follows:
1.
Close REAPER
2.
Open a command line window (not PowerShell)
3.
Type this (this starts REAPER while logging output to a file)
cd %userprofile%\Downloads
"%programfiles%\REAPER (x64)\reaper.exe" > reaper.txt 2>&1
4.
In REAPER, click the Playtime button until the white window appears
5.
Close REAPER
6.
Send me the reaper.txt file in your Downloads folder
Thanks!
—
Reply to this email directly, view it on GitHub
<#1396 (comment)>,
or unsubscribe
<https://github.com/notifications/unsubscribe-auth/A2WFHCNFNCZJYTFFFXIOSR32IZKHNAVCNFSM6AAAAABUQ6GOGSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKNRYHEZTMMJTGE>
.
You are receiving this because you authored the thread.Message ID:
***@***.***>
flutter: [D] Global Loggy: Entrypoint arguments: [--embedded, --instance-id, 0, --location, /playtime]
flutter: [I] Global Loggy: Activating embedded mode
flutter: [I] Global Loggy: Initialization of embedded mode finished
flutter: [D] Global Loggy: Creating backbone service
flutter: [D] UI Loggy - ISa: Subscribing to backbone updates...
flutter: [D] Global Loggy: Disposing backbone service
flutter: [D] Global Loggy: Creating instance service
flutter: [D] UI Loggy - JSa: Subscribing to instance updates...
flutter: [D] Global Loggy: Disposing instance service
flutter: [D] Global Loggy: Creating backbone service
flutter: [D] UI Loggy - ISa: Subscribing to backbone updates...
flutter: [D] Global Loggy: Creating instance service
flutter: [D] UI Loggy - JSa: Subscribing to instance updates...
flutter: [D] Global Loggy: Creating matrix service
flutter: [D] UI Loggy - qZa: Subscribing to clip engine updates...
|
|
Ah, what a pity. That doesn't contain any error message which could lead us to the cause of the issue. The next step would be to try operation with default settings. Could you try creating a fresh portable REAPER/Helgobox installation and try it there? The Helgobox installer makes this very simple. You can just choose "Portable REAPER installation" on the second screen, choose an empty folder, and the installer will install everything for you, including REAPER. Let me know if this also results in the blank screen. Sorry for the inconvenience. Nobody else reported this issue in recent versions, so we need to dig into it a bit. |
|
Okay, tried with success. In the portable version playtime window appears👍
Am 3. Jan. 2025, 12:05, um 12:05, Benjamin Klum ***@***.***> schrieb:
…Ah, what a pity. That doesn't contain any error message which could
lead us to the cause of the issue.
The next step would be to try operation with default settings. Could
you try creating a fresh portable REAPER/Helgobox installation and try
it there? The Helgobox installer makes this very simple. You can just
choose "Portable REAPER installation" on the second screen, choose an
empty folder, and the installer will install everything for you,
including REAPER. Let me know if this also results in the blank screen.
Sorry for the inconvenience. Nobody else reported this issue in recent
versions, so we need to dig into it a bit.
--
Reply to this email directly or view it on GitHub:
#1396 (comment)
You are receiving this because you authored the thread.
Message ID: ***@***.***>
|
|
Hi, maybe I have found the reason for that behaviour. I installed the I LOGIC V3 by not only installing the V3 theme but also importing V3 ReaperConfig that is part of that package. After importing that config the issue with the blank playtime window is back again. So this seems to be related
Am 3. Jan. 2025, 12:05, um 12:05, Benjamin Klum ***@***.***> schrieb:
…Ah, what a pity. That doesn't contain any error message which could
lead us to the cause of the issue.
The next step would be to try operation with default settings. Could
you try creating a fresh portable REAPER/Helgobox installation and try
it there? The Helgobox installer makes this very simple. You can just
choose "Portable REAPER installation" on the second screen, choose an
empty folder, and the installer will install everything for you,
including REAPER. Let me know if this also results in the blank screen.
Sorry for the inconvenience. Nobody else reported this issue in recent
versions, so we need to dig into it a bit.
--
Reply to this email directly or view it on GitHub:
#1396 (comment)
You are receiving this because you authored the thread.
Message ID: ***@***.***>
|
|
Oh, that's interesting! Could you give me a link to that Logic V3 package? |
|
There is a dropbox download link for the package in the first entry of the
Ilogic forum topic:
https://forum.cockos.com/showthread.php?t=214879
Am Fr., 3. Jan. 2025 um 13:26 Uhr schrieb Benjamin Klum <
***@***.***>:
… Oh, that's interesting! Could you give me a link to that Logic V3 package?
—
Reply to this email directly, view it on GitHub
<#1396 (comment)>,
or unsubscribe
<https://github.com/notifications/unsubscribe-auth/A2WFHCLFVVFF6Z3KL7IK5ED2IZ6XJAVCNFSM6AAAAABUQ6GOGSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKNRZGE2DONZSGE>
.
You are receiving this because you authored the thread.Message ID:
***@***.***>
|
|
I did the following but Playtime still works:
|
|
Hmm - I can try the same again later (not at home now) and check what the result is on my system. I was somewhat convinced of that to be related.
Am 3. Jan. 2025, 14:38, um 14:38, Benjamin Klum ***@***.***> schrieb:
…I did the following but Playtime still works:
- Make a fresh portable install of REAPER & Helgobox (using Helgobox
installer ReaBoot)
- Import the config "V3 FULL.ReaperConfigZip" (**not ULTIMATE**?)
without changing any checkboxes
- Restarted
--
Reply to this email directly or view it on GitHub:
#1396 (comment)
You are receiving this because you authored the thread.
Message ID: ***@***.***>
|
|
Now it starts to get interesting. I did another portable installation; this
time I get the empty Playtime window again straight away (no other packages
installed, not even Ilogic, so that's not the problem).
So now I have two portable installations: one in which Playtime works and
one in which it doesn't. Surely there should be something to compare here?
Am Fr., 3. Jan. 2025 um 14:58 Uhr schrieb Franziska (Löwenkatze) <
***@***.***>:
… Hmm - I can try the same again later (not at home now) and check what the
result is on my system. I was somewhat convinced of that to be related.
Am 3. Jan. 2025, um 14:38, Benjamin Klum ***@***.***>
schrieb:
>
> I did the following but Playtime still works:
>
> - Make a fresh portable install of REAPER & Helgobox (using Helgobox
> installer ReaBoot)
> - Import the config "V3 FULL.ReaperConfigZip" (*not ULTIMATE*?)
> without changing any checkboxes
> - Restarted
>
> —
> Reply to this email directly, view it on GitHub
> <#1396 (comment)>,
> or unsubscribe
> <https://github.com/notifications/unsubscribe-auth/A2WFHCLEETNIPMHVFV6AJJD2I2HGDAVCNFSM6AAAAABUQ6GOGSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKNRZGIZTKMZSHA>
> .
> You are receiving this because you authored the thread.Message ID:
> ***@***.***>
>
|
|
Maybe it works sometimes and sometimes not (no matter which portable installation you use)? Can you check that? If one of the portable installations consistently fails, I'd be very interested in getting a ZIP file of it. You can send it to [email protected] via WeTransfer. |
|
Okay, I will prepare a zip of that portable installation that seems to fail
consistently, as far as I have tested so far.
Am Fr., 3. Jan. 2025 um 20:06 Uhr schrieb Benjamin Klum <
***@***.***>:
… Maybe it works sometimes and sometimes not (no matter which portable
installation you use)? Can you check that?
If one of the portable installations consistently fails, I'd be very
interested in getting a ZIP file of it. You can send it to
***@***.*** via WeTransfer.
—
Reply to this email directly, view it on GitHub
<#1396 (comment)>,
or unsubscribe
<https://github.com/notifications/unsubscribe-auth/A2WFHCPMX4BZOCJTYOGAZQ32I3NUBAVCNFSM6AAAAABUQ6GOGSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKNRZGY4DSNBUGQ>
.
You are receiving this because you authored the thread.Message ID:
***@***.***>
|
|
Thanks. I received the ZIP but unfortunately it works with that. Playtime shows up. A few more things:
|
|
Yeah, very strange indeed. I just copied the working portable installation
directory to a new one, started Reaper from there, and the plugin does not
work.
Also the Reaper window opens with a different size than the originial one
from the original portable folder.
Seems, that there must be something in Reaper that is stored outside the
portable installation config/settings?
To answer your questions:
- My GPU is a Nvidia GeForce RTX 2080 Super
- I do not understand, what you mean here - where should I have a "Show
App" ?
Am Fr., 3. Jan. 2025 um 20:40 Uhr schrieb Benjamin Klum <
***@***.***>:
… Thanks. I received the ZIP but unfortunately it works with that. Playtime
shows up.
A few more things:
- What GPU do you have?
- If you open the plug-in window and use Menu => Show App, does it
work?
—
Reply to this email directly, view it on GitHub
<#1396 (comment)>,
or unsubscribe
<https://github.com/notifications/unsubscribe-auth/A2WFHCNQNFWWJ5BSSACGNET2I3RSNAVCNFSM6AAAAABUQ6GOGSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKNRZG4ZDMMJVHE>
.
You are receiving this because you authored the thread.Message ID:
***@***.***>
|
|
Right-click the track panel, insert the virtual instrument "Helgobox". This
has a menu.
…On Fri, Jan 3, 2025 at 8:49 PM loewenkatze ***@***.***> wrote:
Yeah, very strange indeed. I just copied the working portable installation
directory to a new one, started Reaper from there, and the plugin does not
work.
Also the Reaper window opens with a different size than the originial one
from the original portable folder.
Seems, that there must be something in Reaper that is stored outside the
portable installation config/settings?
To answer your questions:
- My GPU is a Nvidia GeForce RTX 2080 Super
- I do not understand, what you mean here - where should I have a "Show
App" ?
Am Fr., 3. Jan. 2025 um 20:40 Uhr schrieb Benjamin Klum <
***@***.***>:
> Thanks. I received the ZIP but unfortunately it works with that.
Playtime
> shows up.
>
> A few more things:
>
> - What GPU do you have?
> - If you open the plug-in window and use Menu => Show App, does it
> work?
>
> —
> Reply to this email directly, view it on GitHub
> <
#1396 (comment)>,
> or unsubscribe
> <
https://github.com/notifications/unsubscribe-auth/A2WFHCNQNFWWJ5BSSACGNET2I3RSNAVCNFSM6AAAAABUQ6GOGSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKNRZG4ZDMMJVHE>
> .
> You are receiving this because you authored the thread.Message ID:
> ***@***.***>
>
—
Reply to this email directly, view it on GitHub
<#1396 (comment)>,
or unsubscribe
<https://github.com/notifications/unsubscribe-auth/AADIZZP5LU5R6R2TIDOUF3D2I3SVRAVCNFSM6AAAAABUQ6GOGSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKNRZG4ZTMMZTHE>
.
You are receiving this because you commented.Message ID:
***@***.***>
|
|
Ah, thanks for clarification (I have been switching from another DAW to
Reaper recently, so there is a lot of stuff I am still not familiar
with...)
The answer is: No, also a blank window with "Show App".
Am Fr., 3. Jan. 2025 um 20:52 Uhr schrieb Benjamin Klum <
***@***.***>:
… Right-click the track panel, insert the virtual instrument "Helgobox".
This
has a menu.
On Fri, Jan 3, 2025 at 8:49 PM loewenkatze ***@***.***> wrote:
> Yeah, very strange indeed. I just copied the working portable
installation
> directory to a new one, started Reaper from there, and the plugin does
not
> work.
> Also the Reaper window opens with a different size than the originial
one
> from the original portable folder.
> Seems, that there must be something in Reaper that is stored outside the
> portable installation config/settings?
>
> To answer your questions:
> - My GPU is a Nvidia GeForce RTX 2080 Super
> - I do not understand, what you mean here - where should I have a "Show
> App" ?
>
> Am Fr., 3. Jan. 2025 um 20:40 Uhr schrieb Benjamin Klum <
> ***@***.***>:
>
> > Thanks. I received the ZIP but unfortunately it works with that.
> Playtime
> > shows up.
> >
> > A few more things:
> >
> > - What GPU do you have?
> > - If you open the plug-in window and use Menu => Show App, does it
> > work?
> >
> > —
> > Reply to this email directly, view it on GitHub
> > <
>
#1396 (comment)>,
>
> > or unsubscribe
> > <
>
https://github.com/notifications/unsubscribe-auth/A2WFHCNQNFWWJ5BSSACGNET2I3RSNAVCNFSM6AAAAABUQ6GOGSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKNRZG4ZDMMJVHE>
>
> > .
> > You are receiving this because you authored the thread.Message ID:
> > ***@***.***>
> >
>
> —
> Reply to this email directly, view it on GitHub
> <
#1396 (comment)>,
> or unsubscribe
> <
https://github.com/notifications/unsubscribe-auth/AADIZZP5LU5R6R2TIDOUF3D2I3SVRAVCNFSM6AAAAABUQ6GOGSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKNRZG4ZTMMZTHE>
> .
> You are receiving this because you commented.Message ID:
> ***@***.***>
>
—
Reply to this email directly, view it on GitHub
<#1396 (comment)>,
or unsubscribe
<https://github.com/notifications/unsubscribe-auth/A2WFHCN5NKML4PZIN2W5BAL2I3S6PAVCNFSM6AAAAABUQ6GOGSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKNRZG4ZTQOJVGI>
.
You are receiving this because you authored the thread.Message ID:
***@***.***>
|
|
Ah a pity. A series of worst cases ;) I think I will have to add some more logging to see what's going on, in future versions. But let's follow the following trail a bit longer, maybe you get some "aha" moment.
A REAPER installation gets portable as soon as the same directory contains a "reaper.ini" file. Then it will consider that very directory as REAPER resource path, which contains all configuration for REAPER. If that INI file is not there, it will refer to the user-wide REAPER resource path (which is at %USERPROFILE%/AppData/Roaming/REAPER). Helgobox/Playtime installs stuff only within the REAPER resource path of the surrounding installation, so it should always stay in scope, so to say. One exception is that a portable REAPER installation will still attempt to load system-wide VST plug-ins (and similar things). It's possible that the initial window size is controlled by something else, maybe by Windows, I'm not sure now. What could also sometimes be an issue is with file system privileges ... maybe worth a check. In general, everything in the resource path should be readable and writable by a normal user. |
|
Thanks for the explanation on Reaper portability - yes, at least I learned something ;).
Permissions are not the problem, that was one of the first things I checked.
For now I'll stick with the one portable version where the plugin works and just hope it doesn't let me down there.
Am 3. Jan. 2025, 21:09, um 21:09, Benjamin Klum ***@***.***> schrieb:
…Ah a pity. A series of worst cases ;) I think I will have to add some
more logging to see what's going on, in future versions.
But let's follow the following trail a bit longer, maybe you get some
"aha" moment.
> Yeah, very strange indeed. I just copied the working portable
installation directory to a new one, started Reaper from there, and the
plugin does not work. Also the Reaper window opens with a different
size than the originial one from the original portable folder. Seems,
that there must be something in Reaper that is stored outside the
portable installation config/settings?
A REAPER installation gets portable as soon as the same directory
contains a "reaper.ini" file. Then it will consider that very directory
as **REAPER resource path**, which contains all configuration for
REAPER. If that INI file is not there, it will refer to the user-wide
REAPER resource path (which is at
%USERPROFILE%/AppData/Roaming/REAPER). Helgobox/Playtime installs stuff
only within the REAPER resource path of the surrounding installation,
so it should always stay in scope, so to say.
One exception is that a portable REAPER installation will still attempt
to load system-wide VST plug-ins (and similar things).
It's possible that the initial window size is controlled by something
else, maybe by Windows, I'm not sure now.
What could also sometimes be an issue is with file system privileges
... maybe worth a check. In general, everything in the resource path
should be readable and writable by a normal user.
--
Reply to this email directly or view it on GitHub:
#1396 (comment)
You are receiving this because you authored the thread.
Message ID: ***@***.***>
|
|
Ok. Sorry that there's no satisfactory solution right now. I wish I could reproduce that issue. Please let me know if you gain anymore insights. I would be very surprised if that one installation works consistently whereas the other (equally created) installation fails. |
|
Of course I will keep you updated of any new insights. And I would be surprised, too. Nevertheless I hope...
Am 4. Jan. 2025, 18:38, um 18:38, Benjamin Klum ***@***.***> schrieb:
…Ok. Sorry that there's no satisfactory solution right now. I wish I
could reproduce that issue.
Please let me know if you gain anymore insights. I would be very
surprised if that one installation works consistently whereas the other
(equally created) installation fails.
--
Reply to this email directly or view it on GitHub:
#1396 (comment)
You are receiving this because you authored the thread.
Message ID: ***@***.***>
|
|
You were right, unfortunately.
Today Playtime window stopped showing up correctly also in that one
installation where it had been working so far. I've no idea why. :(
Last action I did before I recognized that issue was synchronizing
packages, but I do not know if there is any relationship to that, because I
had not openend the Playtime window for a couple of hours before.
Am Sa., 4. Jan. 2025 um 23:55 Uhr schrieb Franziska (Löwenkatze) <
***@***.***>:
… Of course I will keep you updated of any new insights. And I would be
surprised, too. Nevertheless I hope...
Am 4. Jan. 2025, um 18:38, Benjamin Klum ***@***.***>
schrieb:
>
> Ok. Sorry that there's no satisfactory solution right now. I wish I could
> reproduce that issue.
>
> Please let me know if you gain anymore insights. I would be very
> surprised if that one installation works consistently whereas the other
> (equally created) installation fails.
>
> —
> Reply to this email directly, view it on GitHub
> <#1396 (comment)>,
> or unsubscribe
> <https://github.com/notifications/unsubscribe-auth/A2WFHCMK2YAFET2IEACRARD2JAMBNAVCNFSM6AAAAABUQ6GOGSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKNZRGM3DINBWGI>
> .
> You are receiving this because you authored the thread.Message ID:
> ***@***.***>
>
|
|
I plan to release a new "remote mode" in a few days, in which you start the app directly and it connects to REAPER via network. It would be interesting to see whether this comes with the same issue. |
|
I am prepared for trying out when it is available.
Am 17. Jan. 2025, 20:20, um 20:20, Benjamin Klum ***@***.***> schrieb:
…I plan to release a new "remote mode" in a few days, in which you start
the app directly and it connects to REAPER via network. It would be
interesting to see whether this comes with the same issue.
--
Reply to this email directly or view it on GitHub:
#1396 (comment)
You are receiving this because you authored the thread.
Message ID: ***@***.***>
|
|
It's available now in pre-release 2.18.0-pre.1. Once you have installed that pre-release, read here about remote mode: https://docs.helgoboss.org/helgobox/app.html#app-remote-mode |
|
I will test with remote mode tomorrow. But what I have already noticed is
that after installing the pre-release version, the problem with the blank
window seems to have disappeared, at least for now.
Am Sa., 18. Jan. 2025 um 22:23 Uhr schrieb Benjamin Klum <
***@***.***>:
… It's available now in pre-release
<https://www.helgoboss.org/projects/playtime#changelog> 2.18.0-pre.1.
Once you have installed that pre-release, read here about remote mode:
https://docs.helgoboss.org/helgobox/app.html#app-remote-mode
—
Reply to this email directly, view it on GitHub
<#1396 (comment)>,
or unsubscribe
<https://github.com/notifications/unsubscribe-auth/A2WFHCM6ZW4LLWHSXSJKQJT2LLA5JAVCNFSM6AAAAABUQ6GOGSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKOJZHE4TKNBQGQ>
.
You are receiving this because you authored the thread.Message ID:
***@***.***>
|
|
Rejoiced too soon: It only worked after the first Reaper restart after
installing the pre-version. Now I started Reaper for the second time - and
the empty window is back. Really strange :-/
Am So., 19. Jan. 2025 um 02:22 Uhr schrieb Franziska <
***@***.***>:
… I will test with remote mode tomorrow. But what I have already noticed is
that after installing the pre-release version, the problem with the blank
window seems to have disappeared, at least for now.
Am Sa., 18. Jan. 2025 um 22:23 Uhr schrieb Benjamin Klum <
***@***.***>:
> It's available now in pre-release
> <https://www.helgoboss.org/projects/playtime#changelog> 2.18.0-pre.1.
> Once you have installed that pre-release, read here about remote mode:
> https://docs.helgoboss.org/helgobox/app.html#app-remote-mode
>
> —
> Reply to this email directly, view it on GitHub
> <#1396 (comment)>,
> or unsubscribe
> <https://github.com/notifications/unsubscribe-auth/A2WFHCM6ZW4LLWHSXSJKQJT2LLA5JAVCNFSM6AAAAABUQ6GOGSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKOJZHE4TKNBQGQ>
> .
> You are receiving this because you authored the thread.Message ID:
> ***@***.***>
>
|
|
I have just tested the remote mode of the pre-version. While the plugin version of Playtime still shows a blank window the same is not the case for the standalone app. Starting Playtime remote via the app I am able to access the Playtime window. So this could work as a solution for me. |
|
Okay. It's not the best solution because remote mode comes with some downsides (the MIDI editor won't appear in the front, for example). But knowing that the app works in remote mode works is useful. I will think a bit more about what the issue could be. |
Sign up for free
to join this conversation on GitHub.
Already have an account?
Sign in to comment
Using latest Reaper Version 7.28 and latest Helgobox installation (tried several times, with installer as well as via Reapack),
the Playtime window always only shows a blank window/canvas without any functionality, see screenshot.
It does not matter if I use the show/hide button or the Helgobox extension menu. The reseult always is a blank window :(
The text was updated successfully, but these errors were encountered: