Error on New Environment

[SilvaFernando]

Expected behavior:
Authenticate with TOTP

Current behavior:
When I tried logging on to TEleport with my credentials and my token, not work, I've tried creating a new user:

Follow Logs:
teleport_logs.txt

My Environment:

• VPS on hetzner - on EUA Location
• Client-side in Brazil

I've tried to adjust a date/time on my server side and in my client-side/

Bug details:

• Teleport version: 16.1.4
• Recreation steps: Create a user
• Debug logs:

[SilvaFernando]

Hi team.
If I'm doing something wrong let me know.

To install this Teleport this doc was used: https://goteleport.com/docs/installation/#docker

[webvictim]

Generally the advice would be to ensure that the time on both server and client is synced to a network time server, for example using NTP/chrony. It sounds like you're saying you've done that, though? It's worth making 100% sure that both are in sync.

Also, what app are you using to scan the TOTP code? Could you try a different app in case that's the issue?

[SilvaFernando]

Hi @webvictim/

I checked NTP and I didn't find any error:

I'm using Google Authenticator, but I tried with Microsoft authenticator too.

[webvictim]

I think that's actually indicating the issue - the System clock synchronized: no message means that the clock is out of sync.

Here is some output from a server with correct time sync:

gus@hades:~$ timedatectl
               Local time: Thu 2024-08-22 12:33:29 ADT
           Universal time: Thu 2024-08-22 15:33:29 UTC
                 RTC time: Thu 2024-08-22 15:33:29
                Time zone: America/Halifax (ADT, -0300)
System clock synchronized: yes
              NTP service: active
          RTC in local TZ: no

Take a look at this discussion for some information on how to fix it: https://askubuntu.com/questions/1058593/how-to-sync-the-time-to-network-with-timedatectl-on-ubuntu-18-04

[SilvaFernando]

I adjusted this and worked!!!!

Thanks