Samsung Galaxy A15 not supported

[rickyhopper]

Using a Galaxy A15 (which is listed on the ARCore supported devices page), I cannot access ARCore in my app. This might be because I am using a non-US version of the device, which is what we are targeting for our deployments.

I saw on some other issues there is a command to check the fingerprint of the device, so I've run this on our test device:

adb shell getprop ro.build.fingerprint
samsung/a15ub/a15:14/UP1A.231005.007/A155MUBS3BXF1:user/release-keys

Please let me know if I can provide any other info from the device to figure this out!

I also have an Oppo A78 which has the same problem, but is also listed as supported (just not this exact model number):

adb shell getprop ro.build.fingerprint
OPPO/CPH2565EEA/OP5745L1:14/UP1A.230620.001/T.R4T2.18a90e5_a6bc_1:user/release-keys

[TylerWDoesStuff]

Maybe see #1642 ? That might be the issue, as apparently the 4G version isn't supported.

[rickyhopper]

Maybe see #1642 ? That might be the issue, as apparently the 4G version isn't supported.

Hmm, that does seem to be the case here too - thanks for linking it!

Why would the 5G version be supported, but not the 4G though? Similar to the Oppo case above (assuming it's a similar issue), it gets very difficult to recommend phones to customers if we can't recommend a model by the name itself, but need to specify sub-models. It doesn't seem like there is a technical difference that would prohibit support at this level, but an explanation of the difference would make it easier to communicate to our customers looking for supported devices.

Could anyone at Google comment with some insights?