Problem Duplicate Recurrent Ticket

[Ludo-code]

Code of Conduct

• I agree to follow this project's Code of Conduct

Is there an existing issue for this?

• I have searched the existing issues

Version

10.0.16

Bug description

The recurrent ticket function create me multiple ticket at the same time instead of one...

Relevant log output

No response

Page URL

No response

Steps To reproduce

Create reccurent ticket, executed by a cron job
wait for execute
multiple ticket appeared

Your GLPI setup information

Informations sur le système, l'installation et la configuration

GLPI 10.0.16 ( => /var/www/glpi)
Installation mode: TARBALL
Current language:fr_FR

Server

 

Operating system: Linux vps-846d499a 6.1.0-21-cloud-amd64 #​1 SMP PREEMPT_DYNAMIC Debian 6.1.90-1 (2024-05-03) x86_64

PHP 8.2.24 fpm-fcgi (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, calendar, cgi-fcgi, ctype, curl,

date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, intl, json, libxml, mbstring, mysqli, mysqlnd, openssl, pcre,

pdo_mysql, posix, random, readline, session, shmop, sockets, sodium, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml,

xmlreader, xmlwriter, xsl, zlib)

Setup: max_execution_time="3600" memory_limit="1024M" post_max_size="16G" safe_mode="" session.save_handler="files"

upload_max_filesize="16G" disable_functions=""

Software: nginx/1.22.1

Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36 Edg/128.0.0.0

Server Software: mariadb.org binary distribution

Server Version: 10.11.9-MariaDB-deb12-log

Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION

Parameters: [email protected]:35284/db_001_glpi_001

Host info: bl879118-001.eu.clouddb.ovh.net via TCP/IP

PHP version (8.2.24) is supported.

Sessions configuration is OK.

Allocated memory is sufficient.

mysqli extension is installed.

Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter.

curl extension is installed.

gd extension is installed.

intl extension is installed.

zlib extension is installed.

The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.

Database engine version (10.11.9) is supported.

No files from previous GLPI version detected.

The log file has been created successfully.

Write access to /var/www/glpi/files/_cache has been validated.

Write access to /var/www/glpi/files/_cron has been validated.

Write access to /var/www/glpi/files has been validated.

Write access to /var/www/glpi/files/_dumps has been validated.

Write access to /var/www/glpi/files/_graphs has been validated.

Write access to /var/www/glpi/files/_lock has been validated.

Write access to /var/www/glpi/files/_pictures has been validated.

Write access to /var/www/glpi/files/_plugins has been validated.

Write access to /var/www/glpi/files/_rss has been validated.

Write access to /var/www/glpi/files/_sessions has been validated.

Write access to /var/www/glpi/files/_tmp has been validated.

Write access to /var/www/glpi/files/_uploads has been validated.
Web server root directory configuration seems safe.

Sessions configuration is secured.

OS and PHP are relying on 64 bits integers.

exif extension is installed.

ldap extension is not present.

openssl extension is installed.

Following extensions are installed: Phar.

Following extensions are not present: bz2, zip.

Zend OPcache extension is installed.

Following extensions are installed: ctype, iconv, mbstring, sodium.

Write access to /var/www/glpi/marketplace has been validated.

Access to timezone database (mysql) is not allowed.

GLPI constants

 

GLPI_ROOT: "/var/www/glpi"

GLPI_CONFIG_DIR: "/var/www/glpi/config"

GLPI_VAR_DIR: "/var/www/glpi/files"

GLPI_MARKETPLACE_DIR: "/var/www/glpi/marketplace"

GLPI_USE_CSRF_CHECK: "1"

GLPI_CSRF_EXPIRES: "7200"

GLPI_CSRF_MAX_TOKENS: "100"

GLPI_USE_IDOR_CHECK: "1"

GLPI_IDOR_EXPIRES: "7200"

GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false

GLPI_SERVERSIDE_URL_ALLOWLIST: ["/^(https?|feed):\/\/[^@:]+(\/.*)?$/"]

GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org"

GLPI_INSTALL_MODE: "TARBALL"

GLPI_NETWORK_MAIL: "[email protected]"

GLPI_NETWORK_SERVICES: "https://services.glpi-network.com"

GLPI_MARKETPLACE_ALLOW_OVERRIDE: true

GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true

GLPI_USER_AGENT_EXTRA_COMMENTS: ""

GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1"

GLPI_AJAX_DASHBOARD: "1"

GLPI_CALDAV_IMPORT_STATE: 0

GLPI_DEMO_MODE: "0"

GLPI_CENTRAL_WARNINGS: "1"

GLPI_TEXT_MAXSIZE: "4000"

GLPI_DOC_DIR: "/var/www/glpi/files"

GLPI_CACHE_DIR: "/var/www/glpi/files/_cache"

GLPI_CRON_DIR: "/var/www/glpi/files/_cron"

GLPI_DUMP_DIR: "/var/www/glpi/files/_dumps"

GLPI_GRAPH_DIR: "/var/www/glpi/files/_graphs"

GLPI_LOCAL_I18N_DIR: "/var/www/glpi/files/_locales"

GLPI_LOCK_DIR: "/var/www/glpi/files/_lock"

GLPI_LOG_DIR: "/var/www/glpi/files/_log"

GLPI_PICTURE_DIR: "/var/www/glpi/files/_pictures"

GLPI_PLUGIN_DOC_DIR: "/var/www/glpi/files/_plugins"

GLPI_RSS_DIR: "/var/www/glpi/files/_rss"

GLPI_SESSION_DIR: "/var/www/glpi/files/_sessions"

GLPI_TMP_DIR: "/var/www/glpi/files/_tmp"

GLPI_UPLOAD_DIR: "/var/www/glpi/files/_uploads"

GLPI_INVENTORY_DIR: "/var/www/glpi/files/_inventories"

GLPI_NETWORK_REGISTRATION_API_URL: "https://services.glpi-network.com/api/registration/"

GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/marketplace/"

GLPI_I18N_DIR: "/var/www/glpi/locales"

GLPI_VERSION: "10.0.16"

GLPI_SCHEMA_VERSION: "10.0.16@b13256c443dd4fdb27b4a0d3b8fea8caba4dfaa9"

GLPI_MARKETPLACE_PRERELEASES: false

GLPI_MIN_PHP: "7.4.0"

GLPI_MAX_PHP: "8.4.0"

GLPI_YEAR: "2024"

Libraries

 

htmlawed/htmlawed version 1.2.14 in (/var/www/glpi/vendor/htmlawed/htmlawed)

phpmailer/phpmailer version 6.8.0 in (/var/www/glpi/vendor/phpmailer/phpmailer/src)

simplepie/simplepie version 1.5.8 in (/var/www/glpi/vendor/simplepie/simplepie/library)

tecnickcom/tcpdf version 6.7.5 in (/var/www/glpi/vendor/tecnickcom/tcpdf)

michelf/php-markdown in (/var/www/glpi/vendor/michelf/php-markdown/Michelf)

true/punycode in (/var/www/glpi/vendor/true/punycode/src)

iamcal/lib_autolink in (/var/www/glpi/vendor/iamcal/lib_autolink)

sabre/dav in (/var/www/glpi/vendor/sabre/dav/lib/DAV)

sabre/http in (/var/www/glpi/vendor/sabre/http/lib)

sabre/uri in (/var/www/glpi/vendor/sabre/uri/lib)

sabre/vobject in (/var/www/glpi/vendor/sabre/vobject/lib)

laminas/laminas-i18n in (/var/www/glpi/vendor/laminas/laminas-i18n/src)

laminas/laminas-servicemanager in (/var/www/glpi/vendor/laminas/laminas-servicemanager/src)

monolog/monolog in (/var/www/glpi/vendor/monolog/monolog/src/Monolog)

sebastian/diff in (/var/www/glpi/vendor/sebastian/diff/src)

donatj/phpuseragentparser in (/var/www/glpi/vendor/donatj/phpuseragentparser/src/UserAgent)

elvanto/litemoji in (/var/www/glpi/vendor/elvanto/litemoji/src)

symfony/console in (/var/www/glpi/vendor/symfony/console)

scssphp/scssphp in (/var/www/glpi/vendor/scssphp/scssphp/src)

laminas/laminas-mail in (/var/www/glpi/vendor/laminas/laminas-mail/src/Protocol)

laminas/laminas-mime in (/var/www/glpi/vendor/laminas/laminas-mime/src)

rlanvin/php-rrule in (/var/www/glpi/vendor/rlanvin/php-rrule/src)

ramsey/uuid in (/var/www/glpi/vendor/ramsey/uuid/src)

psr/log in (/var/www/glpi/vendor/psr/log/Psr/Log)

psr/simple-cache in (/var/www/glpi/vendor/psr/simple-cache/src)

psr/cache in (/var/www/glpi/vendor/psr/cache/src)

league/csv in (/var/www/glpi/vendor/league/csv/src)

mexitek/phpcolors in (/var/www/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)

guzzlehttp/guzzle in (/var/www/glpi/vendor/guzzlehttp/guzzle/src)

guzzlehttp/psr7 in (/var/www/glpi/vendor/guzzlehttp/psr7/src)

glpi-project/inventory_format in (/var/www/glpi/vendor/glpi-project/inventory_format/lib/php)

wapmorgan/unified-archive in (/var/www/glpi/vendor/wapmorgan/unified-archive/src)

paragonie/sodium_compat in (/var/www/glpi/vendor/paragonie/sodium_compat/src)

symfony/cache in (/var/www/glpi/vendor/symfony/cache)

html2text/html2text in (/var/www/glpi/vendor/html2text/html2text/src)

symfony/css-selector in (/var/www/glpi/vendor/symfony/css-selector)

symfony/dom-crawler in (/var/www/glpi/vendor/symfony/dom-crawler)

twig/twig in (/var/www/glpi/vendor/twig/twig/src)

twig/string-extra in (/var/www/glpi/vendor/twig/string-extra)

symfony/polyfill-ctype not found

symfony/polyfill-iconv not found

symfony/polyfill-mbstring not found

symfony/polyfill-php80 not found

symfony/polyfill-php81 not found

symfony/polyfill-php82 in (/var/www/glpi/vendor/symfony/polyfill-php82)

league/oauth2-client in (/var/www/glpi/vendor/league/oauth2-client/src/Provider)

league/oauth2-google in (/var/www/glpi/vendor/league/oauth2-google/src/Provider)

thenetworg/oauth2-azure in (/var/www/glpi/vendor/thenetworg/oauth2-azure/src/Provider)

SQL replicas

 

Not active

Notifications

 

Way of sending emails: SMTP+SSL (glpi@[email protected])

Plugins list

Anything else?

If log really needed i can give it you a bit late

[cedric-anne]

Hi,

It may be a issue due to the usage of a different timezone between PHP and MySQL. See #9913.