Simplified Interface - Ticket Fields can be changed but show error after pressing save

[SimonTheIman]

Code of Conduct

• I agree to follow this project's Code of Conduct

Is there an existing issue for this?

• I have searched the existing issues

Version

10.0.15

Bug description

In the Ticket view of the Simplified Interface, the field Category and Urgency can be edited but show a permission error after pressing save, when the profile does not have the "Create" Permission.

Solution would be to make the fields "disabled", as the profile does not have the permission to save them anyway.

Relevant log output

No response

Page URL

/front/ticket.form.php

Steps To reproduce

1. Remove the permission Create from a profile with simplified interface.
2. Create a Ticket and view as user with that profile.
3. Change either of the fields Category or Urgency and press save.
4. Permission error is displayed.

Your GLPI setup information

Information about system installation & configuration

GLPI 10.0.15 ( => /var/www/glpi_test)
Installation mode: TARBALL
Current language:en_US

Server

 

Operating system: Linux 5.15.0-107-generic #​117-Ubuntu SMP Fri Apr 26 12:26:49 UTC 2024 x86_64

PHP 8.2.19 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, bz2, calendar, ctype,

curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, json, ldap, libxml, mbstring, mysqli,

mysqlnd, openssl, pcre, pdo_mysql, posix, random, readline, session, shmop, sockets, sodium, standard, sysvmsg, sysvsem,

sysvshm, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib)

Setup: max_execution_time="30" memory_limit="256M" post_max_size="8M" safe_mode="" session.save_handler="files"

upload_max_filesize="2M" disable_functions=""

Software: Apache/2.4.59 (Ubuntu) (Apache/2.4.59 (Ubuntu) Server at ******* Port 443

)

Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/125.0.0.0 Safari/537.36 Edg/125.0.0.0

Server Software: Ubuntu 22.04

Server Version: 10.6.16-MariaDB-0ubuntu0.22.04.1

Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION

Parameters: glpi_test@localhost/glpi_test

Host info: Localhost via UNIX socket

PHP version (8.2.19) is supported.

Sessions configuration is OK.

Allocated memory is sufficient.

mysqli extension is installed.

Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter.

curl extension is installed.

gd extension is installed.

intl extension is installed.

zlib extension is installed.

The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.

Database engine version (10.6.16) is supported.

No files from previous GLPI version detected.

The log file has been created successfully.

Write access to /var/lib/glpi_test/_cache has been validated.

Write access to /var/lib/glpi_test/_cron has been validated.

Write access to /var/lib/glpi_test has been validated.

Write access to /var/lib/glpi_test/_dumps has been validated.

Write access to /var/lib/glpi_test/_graphs has been validated.

Write access to /var/lib/glpi_test/_lock has been validated.

Write access to /var/lib/glpi_test/_pictures has been validated.

Write access to /var/lib/glpi_test/_plugins has been validated.

Write access to /var/lib/glpi_test/_rss has been validated.

Write access to /var/lib/glpi_test/_sessions has been validated.

Write access to /var/lib/glpi_test/_tmp has been validated.

Write access to /var/lib/glpi_test/_uploads has been validated.
Web server root directory configuration seems safe.

Sessions configuration is secured.

OS and PHP are relying on 64 bits integers.

exif extension is installed.

ldap extension is installed.

openssl extension is installed.

Following extensions are installed: bz2, Phar, zip.

Zend OPcache extension is installed.

Following extensions are installed: ctype, iconv, mbstring, sodium.

Write access to /var/www/glpi_test/marketplace has been validated.

Timezones seems loaded in database.

GLPI constants

 

GLPI_ROOT: "/var/www/glpi_test"

GLPI_CONFIG_DIR: "/etc/glpi_test/"

GLPI_VAR_DIR: "/var/lib/glpi_test"

GLPI_DOC_DIR: "/var/lib/glpi_test"

GLPI_CRON_DIR: "/var/lib/glpi_test/_cron"

GLPI_DUMP_DIR: "/var/lib/glpi_test/_dumps"

GLPI_GRAPH_DIR: "/var/lib/glpi_test/_graphs"

GLPI_LOCK_DIR: "/var/lib/glpi_test/_lock"

GLPI_PICTURE_DIR: "/var/lib/glpi_test/_pictures"

GLPI_PLUGIN_DOC_DIR: "/var/lib/glpi_test/_plugins"

GLPI_RSS_DIR: "/var/lib/glpi_test/_rss"

GLPI_SESSION_DIR: "/var/lib/glpi_test/_sessions"

GLPI_TMP_DIR: "/var/lib/glpi_test/_tmp"

GLPI_UPLOAD_DIR: "/var/lib/glpi_test/_uploads"

GLPI_CACHE_DIR: "/var/lib/glpi_test/_cache"

GLPI_LOG_DIR: "/var/log/glpi_test"

GLPI_MARKETPLACE_DIR: "/var/www/glpi_test/marketplace"

GLPI_USE_CSRF_CHECK: "1"

GLPI_CSRF_EXPIRES: "7200"

GLPI_CSRF_MAX_TOKENS: "100"

GLPI_USE_IDOR_CHECK: "1"

GLPI_IDOR_EXPIRES: "7200"

GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false

GLPI_SERVERSIDE_URL_ALLOWLIST: ["/^(https?|feed):\/\/[^@:]+(\/.*)?$/"]

GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org"

GLPI_INSTALL_MODE: "TARBALL"

GLPI_NETWORK_MAIL: "[email protected]"

GLPI_NETWORK_SERVICES: "https://services.glpi-network.com"

GLPI_MARKETPLACE_ALLOW_OVERRIDE: true

GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true

GLPI_USER_AGENT_EXTRA_COMMENTS: ""

GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1"

GLPI_AJAX_DASHBOARD: "1"

GLPI_CALDAV_IMPORT_STATE: 0

GLPI_DEMO_MODE: "0"

GLPI_CENTRAL_WARNINGS: "1"

GLPI_TEXT_MAXSIZE: "4000"

GLPI_LOCAL_I18N_DIR: "/var/lib/glpi_test/_locales"

GLPI_INVENTORY_DIR: "/var/lib/glpi_test/_inventories"

GLPI_NETWORK_REGISTRATION_API_URL: "https://services.glpi-network.com/api/registration/"

GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/marketplace/"

GLPI_I18N_DIR: "/var/www/glpi_test/locales"

GLPI_VERSION: "10.0.15"

GLPI_SCHEMA_VERSION: "10.0.15@2eed74704cb07e0bac48b933cbd5c1c356f09629"

GLPI_MARKETPLACE_PRERELEASES: false

GLPI_MIN_PHP: "7.4.0"

GLPI_MAX_PHP: "8.4.0"

GLPI_YEAR: "2024"

Libraries

 

htmlawed/htmlawed version 1.2.14 in (/var/www/glpi_test/vendor/htmlawed/htmlawed)

phpmailer/phpmailer version 6.8.0 in (/var/www/glpi_test/vendor/phpmailer/phpmailer/src)

simplepie/simplepie version 1.5.8 in (/var/www/glpi_test/vendor/simplepie/simplepie/library)

tecnickcom/tcpdf version 6.7.5 in (/var/www/glpi_test/vendor/tecnickcom/tcpdf)

michelf/php-markdown in (/var/www/glpi_test/vendor/michelf/php-markdown/Michelf)

true/punycode in (/var/www/glpi_test/vendor/true/punycode/src)

iamcal/lib_autolink in (/var/www/glpi_test/vendor/iamcal/lib_autolink)

sabre/dav in (/var/www/glpi_test/vendor/sabre/dav/lib/DAV)

sabre/http in (/var/www/glpi_test/vendor/sabre/http/lib)

sabre/uri in (/var/www/glpi_test/vendor/sabre/uri/lib)

sabre/vobject in (/var/www/glpi_test/vendor/sabre/vobject/lib)

laminas/laminas-i18n in (/var/www/glpi_test/vendor/laminas/laminas-i18n/src)

laminas/laminas-servicemanager in (/var/www/glpi_test/vendor/laminas/laminas-servicemanager/src)

monolog/monolog in (/var/www/glpi_test/vendor/monolog/monolog/src/Monolog)

sebastian/diff in (/var/www/glpi_test/vendor/sebastian/diff/src)

donatj/phpuseragentparser in (/var/www/glpi_test/vendor/donatj/phpuseragentparser/src/UserAgent)

elvanto/litemoji in (/var/www/glpi_test/vendor/elvanto/litemoji/src)

symfony/console in (/var/www/glpi_test/vendor/symfony/console)

scssphp/scssphp in (/var/www/glpi_test/vendor/scssphp/scssphp/src)

laminas/laminas-mail in (/var/www/glpi_test/vendor/laminas/laminas-mail/src/Protocol)

laminas/laminas-mime in (/var/www/glpi_test/vendor/laminas/laminas-mime/src)

rlanvin/php-rrule in (/var/www/glpi_test/vendor/rlanvin/php-rrule/src)

ramsey/uuid in (/var/www/glpi_test/vendor/ramsey/uuid/src)

psr/log in (/var/www/glpi_test/vendor/psr/log/Psr/Log)

psr/simple-cache in (/var/www/glpi_test/vendor/psr/simple-cache/src)

psr/cache in (/var/www/glpi_test/vendor/psr/cache/src)

league/csv in (/var/www/glpi_test/vendor/league/csv/src)

mexitek/phpcolors in (/var/www/glpi_test/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)

guzzlehttp/guzzle in (/var/www/glpi_test/vendor/guzzlehttp/guzzle/src)

guzzlehttp/psr7 in (/var/www/glpi_test/vendor/guzzlehttp/psr7/src)

glpi-project/inventory_format in (/var/www/glpi_test/vendor/glpi-project/inventory_format/lib/php)

wapmorgan/unified-archive in (/var/www/glpi_test/vendor/wapmorgan/unified-archive/src)

paragonie/sodium_compat in (/var/www/glpi_test/vendor/paragonie/sodium_compat/src)

symfony/cache in (/var/www/glpi_test/vendor/symfony/cache)

html2text/html2text in (/var/www/glpi_test/vendor/html2text/html2text/src)

symfony/css-selector in (/var/www/glpi_test/vendor/symfony/css-selector)

symfony/dom-crawler in (/var/www/glpi_test/vendor/symfony/dom-crawler)

twig/twig in (/var/www/glpi_test/vendor/twig/twig/src)

twig/string-extra in (/var/www/glpi_test/vendor/twig/string-extra)

symfony/polyfill-ctype not found

symfony/polyfill-iconv not found

symfony/polyfill-mbstring not found

symfony/polyfill-php80 not found

symfony/polyfill-php81 not found

symfony/polyfill-php82 in (/var/www/glpi_test/vendor/symfony/polyfill-php82)

league/oauth2-client in (/var/www/glpi_test/vendor/league/oauth2-client/src/Provider)

league/oauth2-google in (/var/www/glpi_test/vendor/league/oauth2-google/src/Provider)

thenetworg/oauth2-azure in (/var/www/glpi_test/vendor/thenetworg/oauth2-azure/src/Provider)

phpCas version 1.3.8 in (/usr/share/php/CAS/source)

SQL replicas

 

Not active

Notifications

 

Way of sending emails: PHP

Plugins list

 

fields               Name: Additional fields              Version: 1.21.8     State: Enabled

Install Method: Manual

behaviors            Name: Behaviours                     Version: 1.4        State: Not installed

Install Method: Manual

formcreator          Name: Form Creator                   Version: 2.13.9     State: Enabled

Install Method: Manual

glpiinventory        Name: GLPI Inventory                 Version: 1.3.5      State: Enabled

Install Method: Manual

glpisaml             Name: Glpisaml                       Version: 1.1.5      State: Installed / not activated

Install Method: Manual

Anything else?

No response

[cconard96]

Not a bug on the UI side. Under specific conditions, the ticket requester is allowed to change certain parts of the ticket.
Conditions where a user can update a ticket:

• They are a requester
• Ticket isn't solved or closed
• There are no tasks or followups added yet

You need to provide the requested information from the GLPI logs for us to investigate the permission error.

[github-actions]

This issue has been closed because you did not provide the requested information.