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"Ticket location from user" business rule issue #14543

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2 tasks done
SylvieCoz opened this issue Apr 18, 2023 · 4 comments
Open
2 tasks done

"Ticket location from user" business rule issue #14543

SylvieCoz opened this issue Apr 18, 2023 · 4 comments
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bug good first issue

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@SylvieCoz
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Code of Conduct

  • I agree to follow this project's Code of Conduct

Is there an existing issue for this?

  • I have searched the existing issues

Version

10.0.6

Bug description

I want to automatically assign the user location to a ticket when opening an new ticket.

I activated the proposed "Ticket location from user" business rule but it doesn't work : when I create a new ticket from a user form, the ticket location remains empty.

When in use the "Test" button in the rule form, I get a strange behaviour.
I fill the user location and leave the ticket location empty :

image

When i clik the Test button, the Ticket location and the user location in the criteria part are set to the last location in the alphabetical order of all the existing locations (??)... and the rule is not validated

image

Notice that I have no other business rule set yet and that I first activated this rule after migration to GLPI 10.0.6

Relevant log output

No response

Page URL

No response

Steps To reproduce

No response

Your GLPI setup information

Informations sur le système, l'installation et la configuration
GLPI 10.0.6 ( => /var/www/glpi)
Installation mode: TARBALL
Current language:fr_FR
Server
 
Operating system: Linux GLPI.contoso.com 5.14.0-162.18.1.el9_1.x86_64 #1 SMP PREEMPT_DYNAMIC Wed Mar 1 22:02:24 UTC 2023
	x86_64
PHP 8.0.27 fpm-fcgi (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apcu, bz2, calendar, cgi-fcgi, ctype, curl,
	date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl,
	pcre, pdo_mysql, pdo_sqlite, session, sockets, sodium, sqlite3, standard, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib)
Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files"
	upload_max_filesize="2M" 
Software: Apache/2.4.53 (Rocky Linux) OpenSSL/3.0.1 mod_auth_gssapi/1.6.3 ()
	Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/112.0.0.0 Safari/537.36
Server Software: MariaDB Server
	Server Version: 10.5.16-MariaDB
	Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
	Parameters: glpi@localhost/glpid
	Host info: Localhost via UNIX socket

PHP version (8.0.27) is supported.

Sessions configuration is OK.

Allocated memory is sufficient.

mysqli extension is installed.

Following extensions are installed: dom, fileinfo, json, simplexml.

curl extension is installed.

gd extension is installed.

intl extension is installed.

libxml extension is installed.

zlib extension is installed.

The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.

Database engine version (10.5.16) is supported.

No files from previous GLPI version detected.

The log file has been created successfully.

Write access to /var/lib/glpi/_cache has been validated.

Write access to /etc/glpi/ has been validated.

Write access to /var/lib/glpi/_cron has been validated.

Write access to /var/lib/glpi has been validated.

Write access to /var/lib/glpi/_dumps has been validated.

Write access to /var/lib/glpi/_graphs has been validated.

Write access to /var/lib/glpi/_lock has been validated.

Write access to /var/lib/glpi/_pictures has been validated.

Write access to /var/lib/glpi/_plugins has been validated.

Write access to /var/lib/glpi/_rss has been validated.

Write access to /var/lib/glpi/_sessions has been validated.

Write access to /var/lib/glpi/_tmp has been validated.

Write access to /var/lib/glpi/_uploads has been validated.

GLPI data directories are located in a secured path.

SELinux configuration is OK.

Sessions configuration is secured.

exif extension is installed.

ldap extension is installed.

openssl extension is installed.

zip extension is installed.

bz2 extension is installed.

Zend OPcache extension is installed.

Following extensions are installed: ctype, iconv, mbstring, sodium.

Write access to /var/www/glpi/marketplace has been validated.

Timezones seems loaded in database.
GLPI constants
 
GLPI_ROOT: "/var/www/glpi"
GLPI_CONFIG_DIR: "/etc/glpi/"
GLPI_VAR_DIR: "/var/lib/glpi"
GLPI_LOG_DIR: "/var/log/glpi"
GLPI_MARKETPLACE_DIR: "/var/www/glpi/marketplace"
GLPI_USE_CSRF_CHECK: "1"
GLPI_CSRF_EXPIRES: "7200"
GLPI_CSRF_MAX_TOKENS: "100"
GLPI_USE_IDOR_CHECK: "1"
GLPI_IDOR_EXPIRES: "7200"
GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false
GLPI_SERVERSIDE_URL_ALLOWLIST: ["/^(https?|feed):\\/\\/[^@:]+(\\/.*)?$/"]
GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org"
GLPI_INSTALL_MODE: "TARBALL"
GLPI_NETWORK_MAIL: "[email protected]"
GLPI_NETWORK_SERVICES: "https://services.glpi-network.com"
GLPI_MARKETPLACE_ALLOW_OVERRIDE: true
GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true
GLPI_USER_AGENT_EXTRA_COMMENTS: ""
GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1"
GLPI_AJAX_DASHBOARD: "1"
GLPI_CALDAV_IMPORT_STATE: 0
GLPI_DEMO_MODE: "0"
GLPI_CENTRAL_WARNINGS: "1"
GLPI_DOC_DIR: "/var/lib/glpi"
GLPI_CACHE_DIR: "/var/lib/glpi/_cache"
GLPI_CRON_DIR: "/var/lib/glpi/_cron"
GLPI_DUMP_DIR: "/var/lib/glpi/_dumps"
GLPI_GRAPH_DIR: "/var/lib/glpi/_graphs"
GLPI_LOCAL_I18N_DIR: "/var/lib/glpi/_locales"
GLPI_LOCK_DIR: "/var/lib/glpi/_lock"
GLPI_PICTURE_DIR: "/var/lib/glpi/_pictures"
GLPI_PLUGIN_DOC_DIR: "/var/lib/glpi/_plugins"
GLPI_RSS_DIR: "/var/lib/glpi/_rss"
GLPI_SESSION_DIR: "/var/lib/glpi/_sessions"
GLPI_TMP_DIR: "/var/lib/glpi/_tmp"
GLPI_UPLOAD_DIR: "/var/lib/glpi/_uploads"
GLPI_INVENTORY_DIR: "/var/lib/glpi/_inventories"
GLPI_NETWORK_REGISTRATION_API_URL: "https://services.glpi-network.com/api/registration/"
GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/glpi-plugins/"
GLPI_I18N_DIR: "/var/www/glpi/locales"
GLPI_VERSION: "10.0.6"
GLPI_SCHEMA_VERSION: "10.0.6@21cffee0fbb5afbf0d580cabdf6fd7a922598f97"
GLPI_MARKETPLACE_PRERELEASES: false
GLPI_MIN_PHP: "7.4.0"
GLPI_MAX_PHP: "8.3.0"
GLPI_YEAR: "2023"
Libraries
 
htmlawed/htmlawed version 1.2.9 in (/var/www/glpi/vendor/htmlawed/htmlawed)
phpmailer/phpmailer version 6.6.0 in (/var/www/glpi/vendor/phpmailer/phpmailer/src)
simplepie/simplepie version 1.5.8 in (/var/www/glpi/vendor/simplepie/simplepie/library)
tecnickcom/tcpdf version 6.6.2 in (/var/www/glpi/vendor/tecnickcom/tcpdf)
michelf/php-markdown in (/var/www/glpi/vendor/michelf/php-markdown/Michelf)
true/punycode in (/var/www/glpi/vendor/true/punycode/src)
iamcal/lib_autolink in (/var/www/glpi/vendor/iamcal/lib_autolink)
sabre/dav in (/var/www/glpi/vendor/sabre/dav/lib/DAV)
sabre/http in (/var/www/glpi/vendor/sabre/http/lib)
sabre/uri in (/var/www/glpi/vendor/sabre/uri/lib)
sabre/vobject in (/var/www/glpi/vendor/sabre/vobject/lib)
laminas/laminas-i18n in (/var/www/glpi/vendor/laminas/laminas-i18n/src)
laminas/laminas-servicemanager in (/var/www/glpi/vendor/laminas/laminas-servicemanager/src)
monolog/monolog in (/var/www/glpi/vendor/monolog/monolog/src/Monolog)
sebastian/diff in (/var/www/glpi/vendor/sebastian/diff/src)
donatj/phpuseragentparser in (/var/www/glpi/vendor/donatj/phpuseragentparser/src/UserAgent)
elvanto/litemoji in (/var/www/glpi/vendor/elvanto/litemoji/src)
symfony/console in (/var/www/glpi/vendor/symfony/console)
scssphp/scssphp in (/var/www/glpi/vendor/scssphp/scssphp/src)
laminas/laminas-mail in (/var/www/glpi/vendor/laminas/laminas-mail/src/Protocol)
laminas/laminas-mime in (/var/www/glpi/vendor/laminas/laminas-mime/src)
rlanvin/php-rrule in (/var/www/glpi/vendor/rlanvin/php-rrule/src)
blueimp/jquery-file-upload in (/var/www/glpi/vendor/blueimp/jquery-file-upload/server/php)
ramsey/uuid in (/var/www/glpi/vendor/ramsey/uuid/src)
psr/log in (/var/www/glpi/vendor/psr/log/Psr/Log)
psr/simple-cache in (/var/www/glpi/vendor/psr/simple-cache/src)
psr/cache in (/var/www/glpi/vendor/psr/cache/src)
league/csv in (/var/www/glpi/vendor/league/csv/src)
mexitek/phpcolors in (/var/www/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)
guzzlehttp/guzzle in (/var/www/glpi/vendor/guzzlehttp/guzzle/src)
guzzlehttp/psr7 in (/var/www/glpi/vendor/guzzlehttp/psr7/src)
glpi-project/inventory_format in (/var/www/glpi/vendor/glpi-project/inventory_format/lib/php)
wapmorgan/unified-archive in (/var/www/glpi/vendor/wapmorgan/unified-archive/src)
paragonie/sodium_compat in (/var/www/glpi/vendor/paragonie/sodium_compat/src)
symfony/cache in (/var/www/glpi/vendor/symfony/cache)
html2text/html2text in (/var/www/glpi/vendor/html2text/html2text/src)
symfony/css-selector in (/var/www/glpi/vendor/symfony/css-selector)
symfony/dom-crawler in (/var/www/glpi/vendor/symfony/dom-crawler)
twig/twig in (/var/www/glpi/vendor/twig/twig/src)
twig/string-extra in (/var/www/glpi/vendor/twig/string-extra)
symfony/polyfill-ctype not found
symfony/polyfill-iconv not found
symfony/polyfill-mbstring not found
symfony/polyfill-php80 not found
symfony/polyfill-php81 in (/var/www/glpi/vendor/symfony/polyfill-php81)
symfony/polyfill-php82 in (/var/www/glpi/vendor/symfony/polyfill-php82)
LDAP directories
 
Server: 'x.x.x.x', Port: '389', BaseDN: 'DC=contoso,DC=local', Connection filter:
		'(&(objectClass=user)(objectCategory=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))', RootDN:
		'CN=GLPI_AD,OU=IT,DC=contoso,DC=local', Use TLS: none
SQL replicas
 
Not active
Notifications
 
Way of sending emails: PHP
Plugins list
 
	addressing           Name: Adressage IP                   Version: 3.0.1      State: Installed / not activated               
		Install Method: Marketplace
	news                 Name: Alertes                        Version: 1.10.5     State: Installed / not activated               
		Install Method: Marketplace
	treeview             Name: Arborescence                   Version: 1.10.0     State: Installed / not activated               
		Install Method: Marketplace
	servicecatalog       Name: Catalogue de service           Version: 2.0.5      State: Enabled                                 
		Install Method: Manual
	fields               Name: Champs supplémentaires         Version: 1.18.1     State: Installed / not activated               
		Install Method: Marketplace
	cmdb                 Name: CMDB                           Version: 3.0.3      State: Installed / not activated               
		Install Method: Marketplace
	accounts             Name: Comptes                        Version: 3.0.2      State: Not installed                           
		Install Method: Marketplace
	mydashboard          Name: Dashboard                      Version: 2.1.4      State: Enabled                                 
		Install Method: Marketplace
	dataflows            Name: Flux de données                Version: 2.2.14     State: Installed / not activated               
		Install Method: Marketplace
	formcreator          Name: Form Creator                   Version: 2.13.4     State: Installed / not activated               
		Install Method: Marketplace
	glpiinventory        Name: GLPI Inventory                 Version: 1.0.6      State: Installed / not activated               
		Install Method: Marketplace
	manufacturersimports Name: Imports fabricants             Version: 3.0.5      State: Enabled                                 
		Install Method: Marketplace
	metademands          Name: Meta-Demandes                  Version: 3.2.18     State: Enabled                                 
		Install Method: Marketplace
	moreticket           Name: More ticket                    Version: 1.7.1      State: Installed / not activated               
		Install Method: Marketplace
	mreporting           Name: Plus de rapports               Version: 1.8.2      State: Installed / not activated               
		Install Method: Marketplace
	archisw              Name: Structures d'Applications      Version: 2.2.12     State: Installed / not activated               
		Install Method: Marketplace
	vizir                Name: Vizir                          Version: 1.2.0      State: Not installed                           
		Install Method: Marketplace

Anything else?

No response
@trasher
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trasher commented Apr 18, 2023

First of all, please try with latest release.

@SylvieCoz
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Hello,

Just upgraded to 10.0.7 and, unfortunately, still the same behaviour 🤨

@cedric-anne
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Hi,

I confirm the issue. With a Ticket location does not exists and a User location exists criteria, whatever the selected value is when using the test feature, it will be replaced by the location with ID=1, if it exists, otherwise by an empty value.

@cedric-anne cedric-anne added the bug label May 3, 2023
@cconard96 cconard96 mentioned this issue Dec 17, 2023
Merged
@cconard96
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I can recreate the issue with the rule test, but not the issue with actually using the rule.
The location for the ticket was correctly set to the location of the requester (if one was set).

@cconard96 cconard96 self-assigned this Dec 17, 2023
@cconard96 cconard96 removed their assignment Aug 15, 2024
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4 participants
@trasher @cconard96 @cedric-anne @SylvieCoz