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docs/common-issues/windows/index.md

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# Common Issues: EmuDeck for Windows
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***
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---
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## Common Issues: EmuDeck for Windows Table of Contents
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1. [Controls](#controls)
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- [General Control Issues](#general-control-issues)
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- [Device Specific Issues](#device-specific-issues)
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- [Asus ROG Ally](#asus-rog-ally)
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- [I have a ROG Ally, my controls do not work!](#i-have-a-rog-ally-my-controls-do-not-work)
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- [General Control Issues](#general-control-issues)
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- [Device Specific Issues](#device-specific-issues)
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- [Asus ROG Ally](#asus-rog-ally)
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- [I have a ROG Ally, my controls do not work!](#i-have-a-rog-ally-my-controls-do-not-work)
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2. [Emulators](#emulators)
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- [PlayStation 2 games will not launch](#playstation-2-games-will-not-launch)
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- [RetroArch does not have any sound](#retroarch-does-not-have-any-sound)
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- [PlayStation 2 games will not launch](#playstation-2-games-will-not-launch)
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- [RetroArch does not have any sound](#retroarch-does-not-have-any-sound)
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- [PS3 games and EmulationStation](#ps3-games-and-emulationstation)
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3. [General Emulator Issues](#general-emulator-issues)
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- [An emulator is not working/controls are not working](#an-emulator-is-not-workingcontrols-are-not-working)
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- [Which emulators are available on EmuDeck for Windows?](#which-emulators-are-available-on-emudeck-for-windows)
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- [An emulator is not working/controls are not working](#an-emulator-is-not-workingcontrols-are-not-working)
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- [Which emulators are available on EmuDeck for Windows?](#which-emulators-are-available-on-emudeck-for-windows)
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4. [Installation Issues](#installation-issues)
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- [Windows Defender - Wacatac.B!ml virus](#windows-defender---wacatacbml-virus)
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- [Windows is trying to open the EmuDeck Application through the Windows Store](#windows-is-trying-to-open-the-emudeck-application-through-the-windows-store)
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- [EmuDeck is stuck on the "checking for updates" message](#emudeck-is-stuck-on-the-checking-for-updates-message)
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- [EmuDeck - I cannot select a drive](#emudeck---i-cannot-select-a-drive)
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- [Windows Defender - Wacatac.B!ml virus](#windows-defender---wacatacbml-virus)
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- [Windows is trying to open the EmuDeck Application through the Windows Store](#windows-is-trying-to-open-the-emudeck-application-through-the-windows-store)
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- [EmuDeck is stuck on the "checking for updates" message](#emudeck-is-stuck-on-the-checking-for-updates-message)
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- [EmuDeck - I cannot select a drive](#emudeck---i-cannot-select-a-drive)
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5. [Patreon](#patreon)
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- [I am having difficulty generating a Patreon token](#i-am-having-difficulty-generating-a-patreon-token)
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- [I am subscribed to the Patreon, how do I receive support on Discord?](#i-am-subscribed-to-the-patreon-how-do-i-receive-support-on-discord)
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- [I am having difficulty generating a Patreon token](#i-am-having-difficulty-generating-a-patreon-token)
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- [I am subscribed to the Patreon, how do I receive support on Discord?](#i-am-subscribed-to-the-patreon-how-do-i-receive-support-on-discord)
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6. [Uninstalling EmuDeck](#uninstallating-emudeck)
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- [How do I Uninstall EmuDeck for Windows?](#how-do-i-uninstall-emudeck-for-windows)
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- [How do I Uninstall EmuDeck for Windows?](#how-do-i-uninstall-emudeck-for-windows)
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***
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---
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## Controls
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[Back to the Top](#common-issues-emudeck-for-windows-table-of-contents)
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***
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---
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### General Control Issues
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[Back to the Top](#common-issues-emudeck-for-windows-table-of-contents)
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***
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#### Using EmulationStation
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Make sure you are launching EmulationStation from Steam and that EmulationStation has one of our Steam Input Profiles enabled
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#### Using Steam
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Make sure that the game entry has one of our Steam Input Profiles active
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#### Using the Emulator directly
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Make sure you are launching the Emulator from Steam and that the Emulator has one of our Steam Input Profiles enabled
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#### Still not working...
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Please go to Manage Emulators -> Emulator -> Reset configuration and try again.
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#### I've done everything, my controls are still not working
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Follow this video:
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https://youtu.be/ra_B1axeFqU
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#### I don't want to use Steam, I prefer to use another Frontend like Playnite
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EmuDeck needs Steam Input to work out of the box, if you don't use Steam you'll need to manually configure each Emulator on install and on EmuDeck updates.
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The only alternative is to have Steam open in the background and do these steps: https://youtu.be/ra_B1axeFqU
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---
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### Device Specific Issues
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[Back to the Top](#common-issues-emudeck-for-windows-table-of-contents)
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***
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---
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#### Asus ROG Ally
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[Back to the Top](#common-issues-emudeck-for-windows-table-of-contents)
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***
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---
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##### I have a ROG Ally, my controls do not work!
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[Back to the Top](#common-issues-emudeck-for-windows-table-of-contents)
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Emulators are pre-configured to work out of the box. However, if you are having issues, make sure you are using Steam to launch your ROMs and Emulators.
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Emulators are pre-configured to work out of the box. However, if you are having issues, make sure you are using Steam to launch your ROMs and Emulators.
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Make sure to note the following:
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* Opening ROMs and emulators through Armoury Crate directly will not work
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* Select `Gamepad` mode specifically in the `Command Center`, do not use `Automatic`
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- Opening ROMs and emulators through Armoury Crate directly will not work
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- Select `Gamepad` mode specifically in the `Command Center`, do not use `Automatic`
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![gamepad mode](./assets/rog-ally-front-gamepadmode.jpg)
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If the above does not work, you may try resetting your emulators on the Manage Emulators page or do a Quick Reset.
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***
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---
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## Emulators
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[Back to the Top](#common-issues-emudeck-for-windows-table-of-contents)
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***
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---
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### PlayStation 2 games will not launch
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[Back to the Top](#common-issues-emudeck-for-windows-table-of-contents)
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Do not create sub-folders in `Emulation\bios`.
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`Emulation\bios\ps2\bios.bin` will not work but `Emulation\bios\bios.bin` will.
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Read [PCSX2 Configuration](../../emulators/windows/pcsx2.md#pcsx2-configuration) for more information.
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Read [PCSX2 Configuration](../../emulators/windows/pcsx2.md#pcsx2-configuration) for more information.
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---
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### PS3 games and EmulationStation
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[Back to the Top](#common-issues-emudeck-for-windows-table-of-contents)
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#### How to run directory games on EmulationStation
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Every time you launch SRM or EmulationStation, EmuDeck will rename your PS3 folder games adding at the end the text .ps3 so EmulationStation can detect them.
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For instance:
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`Heavenly Sword`
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will become:
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`Heavenly Sword.ps3`
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# How to run HDD Games
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First install the game opening RPCS3 and then...
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#### Steam:
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Just launch Steam Rom Manager like with any other game.
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#### EmulationStation:
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- Open RPCS3
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- Go to the File menu, select Install Packages/Raps/Edats and select your game file
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- It should appear on the RPCS3 list of games as an HDD Game, right click and select Create Shortcut -> Create Desktop Shorcut
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- Copy the new shortcut from your Windows Desktop to your Emulation\ps3\roms\shorcuts folder, a new EmulationStation PS3 HDD Game category should appear.
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---
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### RetroArch does not have any sound
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[Back to the Top](#common-issues-emudeck-for-windows-table-of-contents)
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1. Open RetroArch
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2. go to Settings -> Drivers -> Audio
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3. Try the different drivers until one works for you
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***
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## General Emulator Issues
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[Back to the Top](#common-issues-emudeck-for-windows-table-of-contents)
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***
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---
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### An emulator is not working/controls are not working
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[Back to the Top](#common-issues-emudeck-for-windows-table-of-contents)
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Reset the specific emulator on the Manage Emulators page in the EmuDeck Application.
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Reset the specific emulator on the Manage Emulators page in the EmuDeck Application.
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***
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---
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### Which emulators are available on EmuDeck for Windows?
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[Back to the Top](#common-issues-emudeck-for-windows-table-of-contents)
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Visit the [Supported Emulators](../../emulators/windows/supported-emulators.md) page for a full list.
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***
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## Installation Issues
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[Back to the Top](#common-issues-emudeck-for-windows-table-of-contents)
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***
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### Windows Defender - Wacatac.B!ml virus
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[Back to the Top](#common-issues-emudeck-for-windows-table-of-contents)
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If you see "Wacatac.B!ml virus" from Windows Defender, it is a false positive, you may ignore it.
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---
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***
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### Windows is trying to open the EmuDeck Application through the Windows Store
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[Back to the Top](#common-issues-emudeck-for-windows-table-of-contents)
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Download it again, this time don't use Microsoft Edge :)
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***
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### Windows Defender - Wacatac.B!ml virus
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### Microsoft Edge - EmuDeck is not a known file and that might be dangerous
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[Back to the Top](#common-issues-emudeck-for-windows-table-of-contents)
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Download it using other browser. ( We are working on a fix )
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If you see "Wacatac.B!ml virus" from Windows Defender, it is a false positive, you may ignore it.
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***
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---
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### EmuDeck is stuck on the "checking for updates" message
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[Back to the Top](#common-issues-emudeck-for-windows-table-of-contents)
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[Back to the Top](#common-issues-emudeck-for-windows-table-of-contents)
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Open CMD and run powershell. If you are getting an error, try: [https://confluence.atlassian.com/bamkb/powershell-is-not-recognized-as-an-internal-or-external-command-1095246216.html#:~:text=This%20is%20caused%20by%20the,%5CSystem32%5CWindowsPowerShell%5Cv1](https://confluence.atlassian.com/bamkb/powershell-is-not-recognized-as-an-internal-or-external-command-1095246216.html#:~:text=This%20is%20caused%20by%20the,%5CSystem32%5CWindowsPowerShell%5Cv1)
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Try changing your DNS: [https://pureinfotech.com/change-dns-server-address-windows-11/#:~:text=To%20change%20the%20DNS%20address,and%20change%20the%20DNS%20address](https://pureinfotech.com/change-dns-server-address-windows-11/#:~:text=To%20change%20the%20DNS%20address,and%20change%20the%20DNS%20address).
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If you are not getting an error, delete the following folder: `USERFOLDER/AppData/Roaming/EmuDeck/backend` and launch EmuDeck again.
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***
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---
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### EmuDeck - I cannot select a drive
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[Back to the Top](#common-issues-emudeck-for-windows-table-of-contents)
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Open CMD and run Powershell.
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Open CMD and run Powershell.
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If you are getting an error, try: [https://confluence.atlassian.com/bamkb/powershell-is-not-recognized-as-an-internal-or-external-command-1095246216.html#:~:text=This%20is%20caused%20by%20the,%5CSystem32%5CWindowsPowerShell%5Cv1](https://confluence.atlassian.com/bamkb/powershell-is-not-recognized-as-an-internal-or-external-command-1095246216.html#:~:text=This%20is%20caused%20by%20the,%5CSystem32%5CWindowsPowerShell%5Cv1)
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***
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## Patreon
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[Back to the Top](#common-issues-emudeck-for-windows-table-of-contents)
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***
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---
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### I am having difficulty generating a Patreon token
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[Back to the Top](#common-issues-emudeck-for-windows-table-of-contents)
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Try using [https://token.emudeck.com](https://token.emudeck.com)
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***
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### I am subscribed to the Patreon, how do I receive support on Discord?
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[Back to the Top](#common-issues-emudeck-for-windows-table-of-contents)
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Read this Patreon article to link your Patreon account to your Discord, [https://support.patreon.com/hc/en-us/articles/212052266-Getting-Discord-access](https://support.patreon.com/hc/en-us/articles/212052266-Getting-Discord-access). After you have linked your Patreon account, you will have access to the Windows channel.
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***
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---
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## Uninstalling EmuDeck
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[Back to the Top](#common-issues-emudeck-for-windows-table-of-contents)
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***
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---
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### How do I Uninstall EmuDeck for Windows?
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[Back to the Top](#common-issues-emudeck-for-windows-table-of-contents)
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1. Delete `USERFOLDER/AppData/Roaming/EmuDeck`
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2. Delete `USERFOLDER/emudeck` -> This will delete all the saved games!
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3. Go to Programs and Features inside windows configuration and uninstall EmuDeck.
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3. Done!
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4. Done!

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