Email Workflow Option Still Accessible When Disabled. (Expectation is that all email related buttons and options need to be hidden)

[Altrix-One]

Information about bug

When setting up the Frappe Helpdesk module, users are prompted to enable or disable the email workflow. If the email workflow is disabled during the setup, the expectation is that all email-related functionalities (such as sending or replying to emails) should be hidden or disabled in the UI. However, these options remain visible and accessible, as shown in the screenshots below.

This behavior causes confusion, as users who intentionally disabled the email workflow may accidentally attempt to use these features.

Steps to Reproduce

• Go to Frappe Helpdesk initial setup.
• Disable the Email Workflow option during configuration.
• Navigate to the Tickets section in the Helpdesk module.
• Observe that the email-related options, such as sending and replying to emails, are still visible and functional.

Expected Behavior
When the Email Workflow option is disabled:

• The UI should hide or disable all email-related functionalities in the Helpdesk module.
• The frontend app should remove buttons like "New Email" and "Reply via Email."

Actual Behavior
The email-related options remain visible and usable even after the email workflow is disabled.

Version

Frappe Framework Version: v15.52.0 (HEAD)
Helpdesk Version: v1.3.1 (HEAD)

Installation method

FrappeCloud

Relevant log output / Stack trace / Full Error Message.

[RitvikSardana]

I understand the confusion, this is mainly to say, that add a reply to the ticket without any email setup.
Useful if user just want to reply on tickets and not setup any email account

[Altrix-One]

@RitvikSardana Yes, but mainly confusing when a client opts not to use the email workflow but agents still have the options everywhere. Suggestion would be to add a setting that would hide the buttons and functions for Emails if the user opts not to use the Email Workflow.