Better diffrentiation between Comment and Reply

[18alantom]

It's happened to me several times that I'll send a Reply, only to have a response a week later from the other side asking for an update. On checking I realize that I had not sent a Reply, and instead sent a Comment.

I do realize that this kind of stupidity occurs from poor design choices, such as abolishing colors from most of our apps, but there has to be a better differentiator.

The both are almost identical:

[RitvikSardana]

can put a small banner below the reply & comment section , something like comments are for internal team and reply is for the customer.