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Steven Wright
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Port website_support to version 12
v1.0.0 ====== * Port to version 12 * Revamp settings display * Removal of depricated contact extra ticket access feature (use departments) * Removal of depricated SLA category times (use rules, it can do combination categories, sub categories and priority based SLAs) * Include SLA in new ticket email * Close comment templates and support for html * Various internal changes to standardise naming and coding conventions
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Diff for: ‎README.md

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# Odoo
2-
Odoo Modules
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Odoo 12 Modules

Diff for: ‎website_support/__init__.py

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# -*- coding: utf-8 -*-
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from . import models
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from . import controllers

Diff for: ‎website_support/__manifest__.py

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{
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'name': "Website Help Desk / Support Ticket",
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'version': "1.0.0",
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'author': "Sythil Tech, Adaptive City",
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'category': "Tools",
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'support': "[email protected]",
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'summary': "A helpdesk / support ticket system for your website",
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'description': "A helpdesk / support ticket system for your website",
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'license':'LGPL-3',
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'data': [
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'data/ir.module.category.csv',
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'data/res.groups.xml',
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'views/email_templates.xml',
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'views/website_support_ticket_templates.xml',
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'views/website_support_ticket_compose_views.xml',
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'views/website_support_ticket_close_views.xml',
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'views/website_support_ticket_views.xml',
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'views/website_support_ticket_category_views.xml',
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'views/website_support_ticket_subcategory_views.xml',
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'views/website_support_ticket_state_views.xml',
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'views/website_support_ticket_tag_views.xml',
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'views/res_partner_views.xml',
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'views/res_users_views.xml',
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'views/website_support_help_group_views.xml',
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'views/website_support_help_page_views.xml',
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'views/website_support_ticket_priority_views.xml',
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'views/website_support_settings_views.xml',
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'views/website_support_ticket_department_views.xml',
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'views/website_support_sla_views.xml',
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'views/menus.xml',
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'data/website_support_sequence.xml',
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'data/website.support.ticket.state.xml',
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'data/website.support.ticket.category.xml',
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'data/website.menu.csv',
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'data/website.support.ticket.priority.xml',
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'data/website.support.settings.xml',
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'data/website.support.department.role.csv',
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'data/website.support.ticket.approval.xml',
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'data/ir.cron.xml',
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'security/ir.model.access.csv',
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],
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'demo': [],
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'depends': ['mail','web', 'website','resource'],
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'images':[
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'static/description/3.jpg',
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'static/description/1.jpg',
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'static/description/2.jpg',
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'static/description/4.jpg',
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'static/description/5.jpg',
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'static/description/6.jpg',
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],
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'installable': True,
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}

Diff for: ‎website_support/controllers/__init__.py

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# -*- coding: utf-8 -*-
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from . import main

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Diff for: ‎website_support/controllers/main.py

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Diff for: ‎website_support/data/ir.cron.xml

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<?xml version="1.0" encoding="utf-8"?>
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<odoo>
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<data>
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<record id="update_sla_timer" model="ir.cron">
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<field name="name">Update SLA Timer</field>
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<field name="model_id" ref="website_support.model_website_support_ticket"/>
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<field name="state">code</field>
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<field name="code">model.update_sla_timer()</field>
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<field name="interval_number">1</field>
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<field name="interval_type">minutes</field>
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<field name="numbercall">-1</field>
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<field name="active" eval="True" />
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<field name="doall" eval="True" />
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</record>
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</data>
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</odoo>

Diff for: ‎website_support/data/ir.module.category.csv

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"id","name"
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"support_application","Website Support"

Diff for: ‎website_support/data/res.groups.xml

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<?xml version="1.0" encoding="utf-8"?>
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<odoo>
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<data noupdate="1">
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<record id="support_group" model="res.groups">
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<field name="name">Support Client</field>
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<field name="category_id" ref="support_application"/>
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<field name="comment">Created an account through the website, has no portal (/web) access</field>
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</record>
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<record id="support_staff" model="res.groups">
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<field name="name">Support Staff</field>
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<field name="implied_ids" eval="[(4, ref('support_group'))]"/>
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<field name="category_id" ref="support_application"/>
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<field name="comment">Has the ability the view and answer support tickets but not configure</field>
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</record>
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<record id="support_manager" model="res.groups">
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<field name="name">Support Manager</field>
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<field name="implied_ids" eval="[(4, ref('support_staff'))]"/>
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<field name="category_id" ref="support_application"/>
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<field name="comment">Can configure support settings</field>
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<field name="users" eval="[(4, ref('base.user_admin'))]"/>
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</record>
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</data>
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</odoo>

Diff for: ‎website_support/data/website.menu.csv

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"id","name","url","parent_id/id"
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"website_support_ticket","Support","/support/help","website.main_menu"

Diff for: ‎website_support/data/website.support.department.role.csv

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"id","name","view_department_tickets"
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"website_support_department_manager","Manager","True"

Diff for: ‎website_support/data/website.support.settings.xml

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<?xml version="1.0" encoding="utf-8"?>
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<odoo>
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<data noupdate="1">
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<function id="default_change_user_email_template_id"
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model="ir.default" name="set"
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eval="('website.support.settings', 'change_user_email_template_id', ref('website_support.support_ticket_user_change') )"/>
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<function id="default_close_ticket_email_template_id"
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model="ir.default" name="set"
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eval="('website.support.settings', 'close_ticket_email_template_id', ref('website_support.support_ticket_closed') )"/>
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<function id="default_staff_reply_email_template_id"
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model="ir.default" name="set"
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eval="('website.support.settings', 'staff_reply_email_template_id', ref('website_support.support_ticket_reply_wrapper') )"/>
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<function id="default_max_ticket_attachments"
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model="ir.default" name="set"
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eval="('website.support.settings', 'max_ticket_attachments', 2 )"/>
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<function id="default_max_ticket_attachment_filesize"
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model="ir.default" name="set"
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eval="('website.support.settings', 'max_ticket_attachment_filesize', 500 )"/>
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</data>
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</odoo>

Diff for: ‎website_support/data/website.support.ticket.approval.xml

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<?xml version="1.0" encoding="utf-8"?>
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<odoo>
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<data noupdate="1">
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<record id="no_approval_required" model="website.support.ticket.approval">
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<field name="name">No Approval Required</field>
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</record>
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<record id="awaiting_approval" model="website.support.ticket.approval">
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<field name="name">Awaiting Approval</field>
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</record>
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<record id="approval_accepted" model="website.support.ticket.approval">
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<field name="name">Approval Accepted</field>
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</record>
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<record id="approval_rejected" model="website.support.ticket.approval">
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<field name="name">Approval Rejected</field>
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</record>
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</data>
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</odoo>

Diff for: ‎website_support/data/website.support.ticket.category.xml

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<?xml version="1.0" encoding="utf-8"?>
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<odoo>
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<data noupdate="1">
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<record id="website_support_tech_support" model="website.support.ticket.category">
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<field name="name">Technical Support</field>
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</record>
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<record id="website_support_billing_issues" model="website.support.ticket.category">
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<field name="name">Billing Issues</field>
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</record>
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</data>
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</odoo>

Diff for: ‎website_support/data/website.support.ticket.priority.xml

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<?xml version="1.0" encoding="utf-8"?>
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<odoo>
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<data noupdate="1">
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<record id="low" model="website.support.ticket.priority">
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<field name="name">Low</field>
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<field name="color">#000000</field>
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</record>
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<record id="normal" model="website.support.ticket.priority">
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<field name="name">Normal</field>
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<field name="color">#000000</field>
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</record>
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<record id="moderately" model="website.support.ticket.priority">
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<field name="name">Moderately</field>
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<field name="color">#FFFF00</field>
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</record>
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<record id="high" model="website.support.ticket.priority">
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<field name="name">High</field>
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<field name="color">#FFA500</field>
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</record>
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<record id="urgent" model="website.support.ticket.priority">
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<field name="name">Urgent</field>
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<field name="color">#FF0000</field>
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</record>
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</data>
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</odoo>

Diff for: ‎website_support/data/website.support.ticket.state.xml

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<?xml version="1.0" encoding="utf-8"?>
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<odoo>
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<data noupdate="1">
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<record id="website_ticket_state_open" model="website.support.ticket.state">
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<field name="name">Open</field>
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<field name="mail_template_id" ref="support_ticket_new"/>
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<field name="unattended">True</field>
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</record>
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<record id="website_ticket_state_staff_replied" model="website.support.ticket.state">
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<field name="name">Staff Replied</field>
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</record>
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<record id="website_ticket_state_customer_replied" model="website.support.ticket.state">
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<field name="name">Customer Replied</field>
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<field name="unattended">True</field>
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</record>
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<record id="website_ticket_state_awaiting_approval" model="website.support.ticket.state">
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<field name="name">Awaiting Approval</field>
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</record>
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<record id="website_ticket_state_approval_accepted" model="website.support.ticket.state">
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<field name="name">Approval Accepted</field>
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<field name="unattended">True</field>
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</record>
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<record id="website_ticket_state_approval_rejected" model="website.support.ticket.state">
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<field name="name">Approval Rejected</field>
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<field name="unattended">True</field>
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</record>
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<record id="website_ticket_state_customer_closed" model="website.support.ticket.state">
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<field name="name">Customer Closed</field>
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<field name="mail_template_id" ref="support_ticket_closed"/>
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</record>
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<record id="website_ticket_state_staff_closed" model="website.support.ticket.state">
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<field name="name">Staff Closed</field>
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<field name="mail_template_id" ref="support_ticket_closed"/>
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</record>
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</data>
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</odoo>

Diff for: ‎website_support/data/website_support_sequence.xml

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<?xml version="1.0" encoding="utf-8"?>
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<odoo noupdate="1">
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<record id="sequence_websitesupporttick" model="ir.sequence">
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<field name="name">website.support.ticket</field>
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<field name="code">website.support.ticket</field>
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<field name="prefix"></field>
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<field name="implementation">no_gap</field>
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<field name="padding">0</field>
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<field name="number_next">1</field>
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<field name="number_increment">1</field>
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</record>
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</odoo>

Diff for: ‎website_support/doc/changelog.rst

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v1.0.0
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======
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* Port to version 12
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* Revamp settings display
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* Removal of depricated contact extra ticket access feature (use departments)
6+
* Removal of depricated SLA category times (use rules, it can do combination categories, sub categories and priority based SLAs)
7+
* Include SLA in new ticket email
8+
* Close comment templates and support for html
9+
* Various internal changes to standardise naming and coding conventions

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