get_users() function isnt working with WL20 machine

[Redolvo]

Describe the bug
i try the get_users() function with ZT1800 machine and it work fine, but when i try it with WL20, it sent back 0 users

To Reproduce
Steps to reproduce the behavior:
just run this with both device and you will get the result
from zk import ZK

def get_user_count_zk(ip, port):
zk = ZK(ip, port=port, timeout=5, password=0, force_udp=False, ommit_ping=False)
try:
conn = zk.connect()
conn.disable_device()
users = conn.get_users()
print(f"Number of users (zk): {len(users)}")
conn.enable_device()
except Exception as e:
print(f"Error: {e}")
finally:
conn.disconnect()

get_user_count_zk('192.168.84.75', 4370)

Expected behavior
if it works in ZT1800, im expecting the same result for WL20, which is the amount of user (should be 3 in WL20)

Capture Data
Try to always include captured data (pcap files from wireshark (tutorial), and verbose output from test_machine if applicable)

System (please complete the following information):

• OS: Windows 10 Home
• Python version 3.10.11

Additional context
i want to syncronize the data from WL20 to ZT1800

Thanks.

[ysystech]

Also having this issue. get_attendance function returns an empty list.
Did you by any chance solved this issue?

[Redolvo]

@ysystech no sorry, i have tried multiple ways but still no success, i kinda drop this project already.