Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

[web][photos] Cannot view photos made on iOS 18 #3186

Open
saibotk opened this issue Sep 9, 2024 · 1 comment
Open

[web][photos] Cannot view photos made on iOS 18 #3186

saibotk opened this issue Sep 9, 2024 · 1 comment
Labels
- photos Relates to the Ente Photos --web Platform is web

Comments

@saibotk
Copy link
Contributor

saibotk commented Sep 9, 2024

Description

When trying to view images taken on an iPhone with the latest public beta of iOS 18, I experience two issues.
Note, I can verify this only happens since switching to the latest OS version. All images taken before work as normal.

It seems like the image format may have some new attributes or metadata?

I don't really know under what condition which one of them occurs.
Currently, I do not have the time to investigate if I can supply some example images without personal metadata, but I hope this initial report still helps us in finding the root cause :)

First error - Shows broken image icon in the center

Console logs:

Could not parse HEIF file Invalid input: Unspecified: Metadata not correctly assigned to image
[error] Failed to get renderable blob for IMG_4535.HEIC, will fallback to the original: Error: HEIF image not found
Media resource blob:https://web.ente.io/[REDACTED] could not be decoded. [gallery](https://web.ente.io/gallery#&opened)
Media resource blob:https://web.ente.io/[REDACTED] could not be decoded, error: Error Code: NS_ERROR_DOM_MEDIA_METADATA_ERR (0x806e0006) [gallery](https://web.ente.io/gallery#&opened)

Second error - shows "The image could not be loaded" in the center

Console logs:

Could not parse HEIF file Invalid input: Unspecified: Metadata not correctly assigned to image
[error] Failed to get renderable blob for IMG_4192.HEIC, will fallback to the original: Error: HEIF image not found

Version

No response

What product are you using?

Ente Photos

What platform are you using?

Web - Firefox

@saibotk saibotk added the triage label Sep 9, 2024
@saibotk saibotk changed the title Cannot view photos made on iOS 18 [web][photos] Cannot view photos made on iOS 18 Sep 9, 2024
@Jishnuraj9 Jishnuraj9 added --mobile Platform is mobile - photos Relates to the Ente Photos --web Platform is web and removed triage --mobile Platform is mobile labels Sep 10, 2024
@mnvr
Copy link
Member

mnvr commented Sep 14, 2024

Thank you for the report. Unfortunately, I am unable to reproduce this with the latest iOS public beta as of today. My best guess is that perhaps it is some particular iPhone model + iOS 18 combinations that trigger it? Or something to do with differences in HDR settings...

But it's all conjecture. If you or someone else who runs into this get interested in helping out further, sending a sample to [email protected] would help.

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
- photos Relates to the Ente Photos --web Platform is web
Projects
None yet
Development

No branches or pull requests

3 participants