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[Auth] Incorrect password error when creating an account after verification code #3144

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lrq3000 opened this issue Sep 6, 2024 · 1 comment
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- auth Relates to Ente Auth --mobile Platform is mobile

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@lrq3000
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lrq3000 commented Sep 6, 2024

Description

I tried to create an account on Ente-Auth on Android 10, but i cannot finish the process.

Once i enter an email and password twice, I get prompted to enter a verification code I received by email. I do indeed receive this code and enter it, and then this is when the problem happens

I get redirecte to another screen with a "please wait..." dialog, and after a couple of seconds, i get an error "Incorrect Password" which offers me to contact support or an ok button.

I generated a log from the contact support button (very handy btw):

ente-logs-2024-Sep-6-1-4.zip

I can still use the app without coud backups and syncing, but I really would appreciate to be able to use this feature.

Worth noting that I have a Huawei phone, without the google play services.

Version

3.1.3

What product are you using?

Ente Auth

What platform are you using?

Mobile - Android

@lrq3000 lrq3000 added the triage label Sep 6, 2024
@lrq3000 lrq3000 changed the title Ente-Auth: Incorrect password error when creating an account after verification code [Bug] Ente-Auth: Incorrect password error when creating an account after verification code Sep 6, 2024
@lrq3000 lrq3000 changed the title [Bug] Ente-Auth: Incorrect password error when creating an account after verification code [Auth] Incorrect password error when creating an account after verification code Sep 6, 2024
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Same here on iOS. Got logged out, cannot get access to my 2fa codes because I cannot login to the Auth app.
What is going on??

@Jishnuraj9 Jishnuraj9 added - auth Relates to Ente Auth --mobile Platform is mobile and removed triage labels Sep 10, 2024
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Labels
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