Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Cannot verify session in MacOS Sequoia 15.2 #29124

Open
ngehani opened this issue Jan 28, 2025 · 2 comments
Open

Cannot verify session in MacOS Sequoia 15.2 #29124

ngehani opened this issue Jan 28, 2025 · 2 comments
Labels
A-E2EE A-E2EE-Cross-Signing O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect X-Needs-Info This issue is blocked awaiting information from the reporter

Comments

@ngehani
Copy link

ngehani commented Jan 28, 2025

Steps to reproduce

  1. Where are you starting? What can you see?

I see a red indicator on my messages in the desktop app that shows the sessions are not verified.

  1. What do you click?

I got the privacy and security settings to do Cross Signing and I attempt to verify by both menthes

  • uploading the keys (upload file - doesn't work, does not activate the Continue button).

When I copy the key and paste it in the field, the Continue button is activated but it keeps bringing me back to the same modal dialog to "verify...". I tried with opening the app on the phone and doesn't work

  • it does not verify and keeps asking me to verify.

Image

Outcome

What did you expect?

It's not clear what I should expect next but I want it to not have the red indicator that says it isn't verified session.

What happened instead?

It keeps asking me to verify over and over again even after I paste my key.

Operating system

macOS

Application version

1.11.91

How did you install the app?

https://matrix.org/ecosystem/clients/

Homeserver

matrix.org

Will you send logs?

Yes

@dosubot dosubot bot added O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Major Severely degrades major functionality or product features, with no satisfactory workaround labels Jan 28, 2025
@t3chguy t3chguy transferred this issue from element-hq/element-desktop Jan 29, 2025
@florianduros
Copy link
Member

Hi, can you send the logs? (You marked yes)

@t3chguy t3chguy added the X-Needs-Info This issue is blocked awaiting information from the reporter label Jan 29, 2025
@ngehani
Copy link
Author

ngehani commented Jan 29, 2025 via email

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
A-E2EE A-E2EE-Cross-Signing O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect X-Needs-Info This issue is blocked awaiting information from the reporter
Projects
None yet
Development

No branches or pull requests

3 participants