Element Desktop is stuck with loading spinner after upgrade #28798
Labels
O-Uncommon
Most users are unlikely to come across this or unexpected workflow
S-Major
Severely degrades major functionality or product features, with no satisfactory workaround
T-Defect
Steps to reproduce
I have recently upgraded to Element Desktop 1.11.89. Before I was running a version that was a few months old, but I don’t know which one exactly.
Since the upgrade, when I start Element, I am stuck with a loading spinner and a “Logout” link underneath. Trying to exit Element by pressing Ctrl+Q shows a confirmation dialog, but when I click “Close Element”, nothing happens. Right-clicking the icon the task bar and pressing “Quit” there does close the app.
I cannot provide any logs, since it seems like Element Desktop is hiding the logs from the user. When I run the app from a terminal, it forks and then quits without any useful output. I was not able to find any documentation how to access the log.
I can access my Matrix account through Element Web, so I assume that the problem is not on the server side.
Outcome
Element Desktop is stuck with the loading spinner.
Operating system
Arch Linux
Application version
1.11.89
How did you install the app?
Pacman
Homeserver
rankenste.in (running the latest matrixdotorg/synapse docker image)
Will you send logs?
No
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