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Can't run app-1.11.24 app on Windows 8.1 #24712

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Gitogitos opened this issue Mar 1, 2023 · 3 comments
Closed

Can't run app-1.11.24 app on Windows 8.1 #24712

Gitogitos opened this issue Mar 1, 2023 · 3 comments
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@Gitogitos
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Steps to reproduce

Don’t know what happened but after self update the Element not start any more. The previous version which I have still in directory – app-1.11.23 works fine but the new one app-1.11.24 no.
Is Element drop support for Win 8.1??? because I still use it and I haven’t seen any notice about it.

Outcome

What happened instead?

App not running at all, after log out, restart whole pc no making any diffrence. When I click on Element icon there is no reaction, Idon’t see any process with Element.exe in taskbar.

Operating system

Windows 8.1 x64

Application version

1.11.24

How did you install the app?

Self update

Homeserver

matrix.org

Will you send logs?

No

@t3chguy
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t3chguy commented Mar 1, 2023

See pinned issue element-hq/element-desktop#808

@t3chguy t3chguy closed this as completed Mar 1, 2023
@durablenapkin
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It would be nice if auto-update could possibly be disabled for 1.11.23 instances on Windows 7/8/8.1 server-side (detect OS, if Windows 7/8/8.1 then don't auto-update)

@t3chguy
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t3chguy commented Mar 1, 2023

The update server is a Cloudflare R2 bucket, it is a static file host and cannot detect OS. Squirrel.Windows also doesn't support not downloading updates based on conditions.

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