Unable to reset element on new mobile phone #8917
Labels
T-Defect
Something isn't working: bugs, crashes, hangs and other reported problems
Comments
damnms
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T-Defect
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Steps to reproduce
My mom got a new phone and i installed element on it. She did not have any backup or anything like that. When i write with her, i can see a red mark. She can see it to. So i tried to do a "factory reset" on element (its in german, so no idea how that is called in english) but its not working. The german error is "kann keine geheimnisse im speicher finden" which means something like "unable to find a secret in storage". I guess its bad translated from english to german, because that sentence does not really make sense.
Outcome
What did you expect?
a clean and solid reset of all keys with a re-generation of them
What happened instead?
nothing, only that error and thats it
Your phone model
S20
Operating system version
Android 13
Application version and app store
play store
Homeserver
matrix.trustserv.de
Will you send logs?
No
Are you willing to provide a PR?
No
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