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Improve 2U Open edX On/Off boarding Process #111

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feanil opened this issue Apr 10, 2023 · 4 comments
Closed

Improve 2U Open edX On/Off boarding Process #111

feanil opened this issue Apr 10, 2023 · 4 comments
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axim Coordinating with Axim Collaborative github Changes to how we use GitHub

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@feanil
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feanil commented Apr 10, 2023

The current process for on-boarding is very last minute and can sometime result in the engineering not having the relevant access as quickly as 2U usually expects.

The current off-boarding process is quite opaque and it's not clear that Axim is receiving all the off-boarding tickets that we expect.

On the Axim side, Salesforce is the system of record and Axim will create contact records for all staff that are associated with an account record representing 2U.

They need to know the following:

  • First Name
  • Last Name
  • Email Address
  • GitHub username
  • Open edX Slack username -- nice-to-have
  • Start date
  • End date, if applicable
  • Teams to add the person to
@nedbat nedbat added the axim Coordinating with Axim Collaborative label Apr 26, 2023
@nedbat
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nedbat commented May 4, 2023

Also: #117

@nedbat nedbat added the github Changes to how we use GitHub label May 5, 2023
@nedbat
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nedbat commented Oct 17, 2023

Off-boarding seems to happen in slow batches, and should be sped up.

@jristau1984
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@feanil is Axim still seeing these issues? It seems that maybe things have gotten a little better recently, so I want to see if this is still needed.

@feanil
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feanil commented Jul 15, 2024

Yea, I think this can be closed now, the process seems to have improved in timeliness and we'll be doing regular audits as a backstop.

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axim Coordinating with Axim Collaborative github Changes to how we use GitHub
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