medical-bot-action-v1.json

{
  "name": "Medical Bot-action",
  "type": "action",
  "counts": {
    "actions": 34,
    "intents": 31,
    "entities": 43,
    "data_types": 0,
    "collections": 0,
    "global_variables": 0
  },
  "status": "Available",
  "language": "en",
  "skill_id": "f0754269-f804-4bd8-aec8-9272ed7a4365",
  "workspace": {
    "actions": [
      {
        "steps": [
          {
            "step": "digression_failure",
            "output": {
              "generic": [
                {
                  "values": [
                    {
                      "text": "Sorry I couldn't confirm if you wanted to return to previous topic, let me connect to an agent."
                    }
                  ],
                  "response_type": "text",
                  "selection_policy": "sequential"
                }
              ]
            },
            "handlers": [],
            "resolver": {
              "type": "connect_to_agent",
              "response": {
                "transfer_info": {
                  "target": {}
                },
                "agent_available": {
                  "message": "Let's send you to an available agent."
                },
                "agent_unavailable": {
                  "message": "There are no agents available at this time. When one becomes available, we'll connect you."
                },
                "message_to_human_agent": ""
              }
            },
            "variable": "digression_failure",
            "condition": {
              "eq": [
                {
                  "system_variable": "fallback_reason"
                },
                {
                  "scalar": "Failed to confirm topic return"
                }
              ]
            },
            "next_step": "step_001"
          },
          {
            "step": "step_001",
            "output": {
              "generic": [
                {
                  "values": [
                    {
                      "text": "I'm afraid I don't understand. I can connect you to an agent."
                    }
                  ],
                  "response_type": "text",
                  "selection_policy": "sequential"
                }
              ]
            },
            "handlers": [],
            "resolver": {
              "type": "connect_to_agent",
              "response": {
                "transfer_info": {
                  "target": {}
                },
                "agent_available": {
                  "message": "Let's send you to an available agent."
                },
                "agent_unavailable": {
                  "message": "There are no agents available at this time. When one becomes available, we'll connect you."
                },
                "message_to_human_agent": ""
              }
            },
            "variable": "step_001",
            "condition": {
              "eq": [
                {
                  "system_variable": "fallback_reason"
                },
                {
                  "scalar": "Step validation failed"
                }
              ]
            },
            "next_step": "step_002"
          },
          {
            "step": "step_002",
            "output": {
              "generic": [
                {
                  "values": [
                    {
                      "text": "Sorry I couldn't assist you. I will connect you to an agent right away."
                    }
                  ],
                  "response_type": "text",
                  "selection_policy": "sequential"
                }
              ]
            },
            "handlers": [],
            "resolver": {
              "type": "connect_to_agent",
              "response": {
                "transfer_info": {
                  "target": {}
                },
                "agent_available": {
                  "message": "Let's send you to an available agent."
                },
                "agent_unavailable": {
                  "message": "There are no agents available at this time. When one becomes available, we'll connect you."
                },
                "message_to_human_agent": ""
              }
            },
            "variable": "step_002",
            "condition": {
              "eq": [
                {
                  "system_variable": "fallback_reason"
                },
                {
                  "scalar": "Agent requested"
                }
              ]
            },
            "next_step": "step_003"
          },
          {
            "step": "step_003",
            "output": {
              "generic": [
                {
                  "values": [
                    {
                      "text": "I am afraid I do not understand what you are asking, let me connect you to an agent."
                    }
                  ],
                  "response_type": "text",
                  "selection_policy": "sequential"
                }
              ]
            },
            "handlers": [],
            "resolver": {
              "type": "connect_to_agent",
              "response": {
                "transfer_info": {
                  "target": {}
                },
                "agent_available": {
                  "message": "Let's send you to an available agent."
                },
                "agent_unavailable": {
                  "message": "There are no agents available at this time. When one becomes available, we'll connect you."
                },
                "message_to_human_agent": ""
              }
            },
            "variable": "step_003",
            "condition": {
              "eq": [
                {
                  "system_variable": "fallback_reason"
                },
                {
                  "scalar": "No action matches"
                }
              ]
            },
            "next_step": "step_004"
          },
          {
            "step": "step_004",
            "output": {
              "generic": [
                {
                  "values": [
                    {
                      "text": "It seems this conversation would be best managed by a human agent. Let me connect you to one of our agents."
                    }
                  ],
                  "response_type": "text",
                  "selection_policy": "sequential"
                }
              ]
            },
            "handlers": [],
            "resolver": {
              "type": "connect_to_agent",
              "response": {
                "transfer_info": {
                  "target": {}
                },
                "agent_available": {
                  "message": "Let's send you to an available agent."
                },
                "agent_unavailable": {
                  "message": "There are no agents available at this time. When one becomes available, we'll connect you."
                },
                "message_to_human_agent": ""
              }
            },
            "variable": "step_004",
            "condition": {
              "eq": [
                {
                  "system_variable": "fallback_reason"
                },
                {
                  "scalar": "Danger word detected"
                }
              ]
            },
            "next_step": "step_005"
          },
          {
            "step": "step_005",
            "output": {
              "generic": [
                {
                  "values": [
                    {
                      "text": "It seems this conversation would be best managed by a human agent. Let me connect you to one of our agents."
                    }
                  ],
                  "response_type": "text",
                  "selection_policy": "sequential"
                }
              ]
            },
            "handlers": [],
            "resolver": {
              "type": "connect_to_agent",
              "response": {
                "transfer_info": {
                  "target": {}
                },
                "agent_available": {
                  "message": "Let's send you to an available agent."
                },
                "agent_unavailable": {
                  "message": "There are no agents available at this time. When one becomes available, we'll connect you."
                },
                "message_to_human_agent": ""
              }
            },
            "variable": "step_005",
            "condition": {
              "eq": [
                {
                  "system_variable": "fallback_reason"
                },
                {
                  "scalar": "Profanity detected"
                }
              ]
            }
          }
        ],
        "title": "Fallback",
        "action": "fallback",
        "boosts": [],
        "handlers": [],
        "condition": {
          "intent": "fallback_connect_to_agent"
        },
        "variables": [
          {
            "title": "Topic return failed",
            "variable": "digression_failure",
            "data_type": "any"
          },
          {
            "title": "I'm afraid I don't understand. I can connect you to an agent.",
            "variable": "step_001",
            "data_type": "any"
          },
          {
            "title": "Sorry I couldn't assist you. I will connect you to an agent righ",
            "variable": "step_002",
            "data_type": "any"
          },
          {
            "title": "I am afraid I do not understand what you are asking, let me conn",
            "variable": "step_003",
            "data_type": "any"
          },
          {
            "title": "It seems this conversation would be best managed",
            "variable": "step_004",
            "data_type": "any"
          },
          {
            "title": "Profanity - It seems this conversation",
            "variable": "step_005",
            "data_type": "any"
          }
        ],
        "next_action": "run_always",
        "disambiguation_opt_out": true
      },
      {
        "steps": [
          {
            "step": "danger_word_detected",
            "title": "Connect to agent",
            "handlers": [],
            "resolver": {
              "type": "fallback"
            },
            "variable": "danger_word_detected_variable",
            "condition": {
              "entity": "danger_words"
            },
            "next_step": "profanity_detected"
          },
          {
            "step": "profanity_detected",
            "title": "Show warning",
            "output": {
              "generic": [
                {
                  "values": [
                    {
                      "text_expression": {
                        "concat": [
                          {
                            "scalar": "Please use appropriate language when interacting with the assistant."
                          }
                        ]
                      }
                    }
                  ],
                  "response_type": "text",
                  "selection_policy": "sequential"
                }
              ]
            },
            "handlers": [
              {
                "type": "max_hits",
                "handler": "max_hits_handler",
                "resolver": {
                  "type": "fallback"
                }
              }
            ],
            "max_hits": 2,
            "resolver": {
              "type": "end_action"
            },
            "variable": "profanity_detected_variable",
            "condition": {
              "entity": "profane_words"
            }
          }
        ],
        "title": "Trigger word detected",
        "action": "run_always",
        "boosts": [],
        "handlers": [],
        "variables": [
          {
            "title": "Profanity detected",
            "variable": "danger_word_detected_variable",
            "data_type": "any"
          },
          {
            "title": "Profane word detected",
            "variable": "profanity_detected_variable",
            "data_type": "any"
          }
        ],
        "next_action": "anything_else"
      },
      {
        "steps": [
          {
            "step": "step_001",
            "output": {
              "generic": [
                {
                  "values": [
                    {
                      "text": "I'm afraid I don't understand. Please rephrase your question."
                    }
                  ],
                  "response_type": "text",
                  "selection_policy": "sequential"
                }
              ]
            },
            "handlers": [],
            "resolver": {
              "type": "end_action"
            },
            "variable": "step_001",
            "condition": {
              "lte": [
                {
                  "system_variable": "no_action_matches_count"
                },
                {
                  "scalar": 3
                }
              ]
            },
            "next_step": "step_002"
          },
          {
            "step": "step_002",
            "output": {
              "generic": [
                {
                  "values": [
                    {
                      "text": ""
                    }
                  ],
                  "response_type": "text",
                  "selection_policy": "sequential"
                }
              ]
            },
            "handlers": [],
            "resolver": {
              "type": "invoke_another_action_and_end",
              "invoke_action": {
                "action": "fallback",
                "policy": "default",
                "parameters": null,
                "result_variable": "step_002_result_1"
              }
            },
            "variable": "step_002",
            "condition": {
              "gt": [
                {
                  "system_variable": "no_action_matches_count"
                },
                {
                  "scalar": 3
                }
              ]
            }
          }
        ],
        "title": "No action matches",
        "action": "anything_else",
        "boosts": [],
        "handlers": [],
        "condition": {
          "expression": "anything_else"
        },
        "variables": [
          {
            "title": "I am afraid I do not understand what you are asking, please re-p",
            "variable": "step_001",
            "data_type": "any"
          },
          {
            "variable": "step_002",
            "data_type": "any"
          },
          {
            "variable": "step_002_result_1",
            "data_type": "any"
          }
        ],
        "disambiguation_opt_out": true
      },
      {
        "steps": [
          {
            "step": "step_001",
            "output": {
              "generic": [
                {
                  "values": [
                    {
                      "text": "Welcome, how can I assist you?"
                    }
                  ],
                  "response_type": "text",
                  "selection_policy": "sequential"
                }
              ]
            },
            "handlers": [],
            "resolver": {
              "type": "end_action"
            },
            "variable": "step_001"
          }
        ],
        "title": "Greet customer",
        "action": "welcome",
        "boosts": [],
        "handlers": [],
        "condition": {
          "expression": "welcome"
        },
        "variables": [
          {
            "variable": "step_001",
            "data_type": "any"
          }
        ],
        "next_action": "action_49050",
        "disambiguation_opt_out": true
      },
      {
        "steps": [
          {
            "step": "step_963",
            "output": {
              "generic": [
                {
                  "values": [
                    {
                      "text_expression": {
                        "concat": [
                          {
                            "scalar": "Hi im the medical siri"
                          }
                        ]
                      }
                    }
                  ],
                  "response_type": "text",
                  "selection_policy": "sequential"
                }
              ]
            },
            "handlers": [],
            "resolver": {
              "type": "continue"
            },
            "variable": "step_963"
          }
        ],
        "title": "Hi",
        "action": "action_16969",
        "boosts": [],
        "handlers": [],
        "condition": {
          "intent": "action_16969_intent_15566"
        },
        "variables": [
          {
            "title": "Hi im the medical siri",
            "variable": "step_963",
            "data_type": "any"
          }
        ],
        "launch_mode": "learning",
        "next_action": "action_27128",
        "topic_switch": {
          "allowed_from": true,
          "allowed_into": true,
          "never_return": false
        },
        "disambiguation_opt_out": false
      },
      {
        "steps": [
          {
            "step": "step_597",
            "output": {
              "generic": [
                {
                  "values": [
                    {
                      "text_expression": {
                        "concat": [
                          {
                            "scalar": "Mental health includes our emotional, psychological, and social well-being. It affects how we think, feel, and act. It also helps determine how we handle stress, relate to others, and make healthy choices.1 Mental health is important at every stage of life, from childhood and adolescence through adulthood."
                          }
                        ]
                      }
                    }
                  ],
                  "response_type": "text",
                  "selection_policy": "sequential"
                }
              ]
            },
            "handlers": [],
            "resolver": {
              "type": "continue"
            },
            "variable": "step_597",
            "next_step": "step_270"
          },
          {
            "step": "step_270",
            "handlers": [],
            "resolver": {
              "type": "continue"
            },
            "variable": "step_270"
          }
        ],
        "title": "What is Mental Health?",
        "action": "action_23571",
        "boosts": [],
        "handlers": [],
        "condition": {
          "intent": "action_23571_intent_15681"
        },
        "variables": [
          {
            "title": "No response",
            "variable": "step_270",
            "data_type": "any"
          },
          {
            "title": "Mental health includes our emotional, psychological, and social ",
            "variable": "step_597",
            "data_type": "any"
          }
        ],
        "launch_mode": "learning",
        "next_action": "action_16969",
        "topic_switch": {
          "allowed_from": true,
          "allowed_into": true,
          "never_return": false
        },
        "disambiguation_opt_out": false
      },
      {
        "steps": [
          {
            "step": "step_477",
            "output": {
              "generic": [
                {
                  "values": [
                    {
                      "text_expression": {
                        "concat": [
                          {
                            "scalar": "Mental and physical health are equally important components of overall health.  For example, depression increases the risk for many types of physical health problems, particularly long-lasting conditions like [diabetes](https://www.cdc.gov/diabetes/managing/mental-health.html), [heart disease](https://www.cdc.gov/heartdisease/mentalhealth.htm), and stroke. Similarly,"
                          },
                          {
                            "scalar": " the presence of chronic conditions can increase the risk for mental illness.2"
                          }
                        ]
                      }
                    }
                  ],
                  "response_type": "text",
                  "selection_policy": "sequential"
                }
              ]
            },
            "handlers": [],
            "resolver": {
              "type": "end_action"
            },
            "variable": "step_477"
          }
        ],
        "title": "Why is mental health important for overall health?",
        "action": "action_12260",
        "boosts": [],
        "handlers": [],
        "condition": {
          "intent": "action_12260_intent_25552"
        },
        "variables": [
          {
            "title": "Mental and physical health are equally important components of o",
            "variable": "step_477",
            "data_type": "any"
          }
        ],
        "launch_mode": "learning",
        "next_action": "action_23571",
        "topic_switch": {
          "allowed_from": true,
          "allowed_into": true,
          "never_return": false
        },
        "disambiguation_opt_out": false
      },
      {
        "steps": [
          {
            "step": "step_468",
            "output": {
              "generic": [
                {
                  "values": [
                    {
                      "text_expression": {
                        "concat": [
                          {
                            "scalar": "There is no single cause for mental illness. A number of factors can contribute to risk for mental illness, such as\n\n\n  - [Adverse Childhood Experiences](https://www.cdc.gov/violenceprevention/aces/index.html), such as trauma or a history of abuse (for example, child abuse, sexual assault, witnessing violence, etc.)\n  - Experiences related to other ongoing (chronic) medical conditions,"
                          },
                          {
                            "scalar": " such as cancer or diabetes\n  - Biological factors or chemical imbalances in the brain\n  - Use of alcohol or drugs\n  - Having feelings of loneliness or isolation"
                          }
                        ]
                      }
                    }
                  ],
                  "response_type": "text",
                  "selection_policy": "sequential"
                }
              ]
            },
            "handlers": [],
            "resolver": {
              "type": "continue"
            },
            "variable": "step_468"
          }
        ],
        "title": "What causes mental illness?",
        "action": "action_31687",
        "boosts": [],
        "handlers": [],
        "condition": {
          "intent": "action_31687_intent_46596"
        },
        "variables": [
          {
            "title": "There is no single cause for mental illness. A number of factors",
            "variable": "step_468",
            "data_type": "any"
          }
        ],
        "launch_mode": "learning",
        "next_action": "action_12260",
        "topic_switch": {
          "allowed_from": true,
          "allowed_into": true,
          "never_return": false
        },
        "disambiguation_opt_out": false
      },
      {
        "steps": [
          {
            "step": "step_503",
            "output": {
              "generic": [
                {
                  "values": [
                    {
                      "text_expression": {
                        "concat": [
                          {
                            "scalar": "To manage stress and anxiety, it's important to practice relaxation techniques such as deep breathing, meditation, and progressive muscle relaxation. Additionally, regular exercise, a balanced diet, and getting enough sleep can also help."
                          }
                        ]
                      }
                    }
                  ],
                  "response_type": "text",
                  "selection_policy": "sequential"
                }
              ]
            },
            "handlers": [],
            "resolver": {
              "type": "continue"
            },
            "variable": "step_503"
          }
        ],
        "title": "How can I manage stress and anxiety in my daily life?",
        "action": "action_44976",
        "boosts": [],
        "handlers": [],
        "condition": {
          "intent": "action_44976_intent_37166"
        },
        "variables": [
          {
            "title": "To manage stress and anxiety, it's important to practice relaxat",
            "variable": "step_503",
            "data_type": "any"
          }
        ],
        "launch_mode": "learning",
        "next_action": "action_31687",
        "topic_switch": {
          "allowed_from": true,
          "allowed_into": true,
          "never_return": false
        },
        "disambiguation_opt_out": false
      },
      {
        "steps": [
          {
            "step": "step_285",
            "output": {
              "generic": [
                {
                  "values": [
                    {
                      "text_expression": {
                        "concat": [
                          {
                            "scalar": "Building self-esteem and self-confidence takes time and effort. Start by identifying your strengths and setting achievable goals. Challenge negative self-talk and practice self-compassion. Surround yourself with supportive people who lift you up."
                          }
                        ]
                      }
                    }
                  ],
                  "response_type": "text",
                  "selection_policy": "sequential"
                }
              ]
            },
            "handlers": [],
            "resolver": {
              "type": "continue"
            },
            "variable": "step_285"
          }
        ],
        "title": "How can I build self-esteem and self-confidence?",
        "action": "action_42904",
        "boosts": [],
        "handlers": [],
        "condition": {
          "intent": "action_42904_intent_22462"
        },
        "variables": [
          {
            "title": "Building self-esteem and self-confidence takes time and effort. ",
            "variable": "step_285",
            "data_type": "any"
          }
        ],
        "launch_mode": "learning",
        "next_action": "action_12594",
        "topic_switch": {
          "allowed_from": true,
          "allowed_into": true,
          "never_return": false
        },
        "disambiguation_opt_out": false
      },
      {
        "steps": [
          {
            "step": "step_177",
            "output": {
              "generic": [
                {
                  "values": [
                    {
                      "text_expression": {
                        "concat": [
                          {
                            "scalar": "When you're feeling down, it's important to engage in activities that bring you joy and relaxation. Consider talking to a friend or therapist about your feelings. Sometimes, seeking professional help is the best option."
                          }
                        ]
                      }
                    }
                  ],
                  "response_type": "text",
                  "selection_policy": "sequential"
                }
              ]
            },
            "handlers": [],
            "resolver": {
              "type": "continue"
            },
            "variable": "step_177"
          }
        ],
        "title": "I've been feeling down lately. What can I do to improve my mood?",
        "action": "action_12594",
        "boosts": [],
        "handlers": [],
        "condition": {
          "intent": "action_12594_intent_46632"
        },
        "variables": [
          {
            "title": "When you're feeling down, it's important to engage in activities",
            "variable": "step_177",
            "data_type": "any"
          }
        ],
        "launch_mode": "learning",
        "next_action": "action_44976",
        "topic_switch": {
          "allowed_from": true,
          "allowed_into": true,
          "never_return": false
        },
        "disambiguation_opt_out": false
      },
      {
        "steps": [
          {
            "step": "step_378",
            "output": {
              "generic": [
                {
                  "values": [
                    {
                      "text_expression": {
                        "concat": [
                          {
                            "scalar": "Coping with loneliness involves reaching out to friends and family for social support, joining clubs or groups with similar interests, and practicing self-care. It's essential to engage in activities that bring you joy and fulfillment."
                          }
                        ]
                      }
                    }
                  ],
                  "response_type": "text",
                  "selection_policy": "sequential"
                }
              ]
            },
            "handlers": [],
            "resolver": {
              "type": "continue"
            },
            "variable": "step_378"
          }
        ],
        "title": "What are some coping strategies for dealing with loneliness?",
        "action": "action_8347",
        "boosts": [],
        "handlers": [],
        "condition": {
          "intent": "action_8347_intent_45059"
        },
        "variables": [
          {
            "title": "Coping with loneliness involves reaching out to friends and fami",
            "variable": "step_378",
            "data_type": "any"
          }
        ],
        "launch_mode": "learning",
        "next_action": "action_42904",
        "topic_switch": {
          "allowed_from": true,
          "allowed_into": true,
          "never_return": false
        },
        "disambiguation_opt_out": false
      },
      {
        "steps": [
          {
            "step": "step_692",
            "output": {
              "generic": [
                {
                  "values": [
                    {
                      "text_expression": {
                        "concat": [
                          {
                            "scalar": "It's crucial to take your feelings seriously. Reach out to a mental health professional for an assessment and diagnosis. In the meantime, stay connected with loved ones, maintain a routine, and prioritize self-care."
                          }
                        ]
                      }
                    }
                  ],
                  "response_type": "text",
                  "selection_policy": "sequential"
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            "handlers": [],
            "resolver": {
              "type": "continue"
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            "variable": "step_692"
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        "title": "I think I might be experiencing symptoms of depression. What sho",
        "action": "action_26942",
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          "intent": "action_26942_intent_12400"
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        "variables": [
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            "title": "It's crucial to take your feelings seriously. Reach out to a men",
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            "step": "step_948",
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                  "values": [
                    {
                      "text_expression": {
                        "concat": [
                          {
                            "scalar": "Time management can help reduce overwhelm. Break tasks into smaller, manageable steps, prioritize your to-do list, and use tools like calendars or apps to stay organized. Don't forget to schedule breaks and relaxation time."
                          }
                        ]
                      }
                    }
                  ],
                  "response_type": "text",
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              "type": "continue"
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            "variable": "step_948"
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        "title": "How can I manage my time and reduce feelings of overwhelm?",
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        "handlers": [],
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          "intent": "action_20969_intent_41712"
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        "variables": [
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            "title": "Time management can help reduce overwhelm. Break tasks into smal",
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        "steps": [
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            "step": "step_468",
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              "generic": [
                {
                  "values": [
                    {
                      "text_expression": {
                        "concat": [
                          {
                            "scalar": "Effective communication involves active listening, empathy, and assertiveness. Work on your listening skills, express your thoughts and feelings honestly but respectfully, and seek feedback to enhance your relationships."
                          }
                        ]
                      }
                    }
                  ],
                  "response_type": "text",
                  "selection_policy": "sequential"
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            "handlers": [],
            "resolver": {
              "type": "continue"
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            "variable": "step_468"
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        "title": "What strategies can help me improve my communication and relatio",
        "action": "action_29920",
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        "handlers": [],
        "condition": {
          "intent": "action_29920_intent_9257"
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          {
            "title": "Effective communication involves active listening, empathy, and ",
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        "steps": [
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            "step": "step_350",
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              "generic": [
                {
                  "values": [
                    {
                      "text_expression": {
                        "concat": [
                          {
                            "scalar": "Setting boundaries is essential for your well-being. Clearly communicate your limits to others, be consistent in enforcing them, and remember that it's okay to say \"no\" when necessary. Prioritize self-care and self-respect."
                          }
                        ]
                      }
                    }
                  ],
                  "response_type": "text",
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              "type": "continue"
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        "title": "How can I set boundaries in my personal and professional life?",
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        "condition": {
          "intent": "action_27479_intent_17486"
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        "variables": [
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            "title": "Setting boundaries is essential for your well-being. Clearly com",
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        "disambiguation_opt_out": false
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      {
        "steps": [
          {
            "step": "step_737",
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              "generic": [
                {
                  "values": [
                    {
                      "text_expression": {
                        "concat": [
                          {
                            "scalar": "Supporting someone with mental health challenges requires empathy and patience. Listen without judgment, offer your assistance, and encourage them to seek professional help when needed. Educate yourself about their condition to better understand their experience."
                          }
                        ]
                      }
                    }
                  ],
                  "response_type": "text",
                  "selection_policy": "sequential"
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              ]
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            "handlers": [],
            "resolver": {
              "type": "continue"
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            "variable": "step_737"
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        ],
        "title": "How can I support a friend or family member who is struggling wi",
        "action": "action_43710",
        "boosts": [],
        "handlers": [],
        "condition": {
          "intent": "action_43710_intent_16485"
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        "variables": [
          {
            "title": "Supporting someone with mental health challenges requires empath",
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        "launch_mode": "learning",
        "next_action": "action_11601",
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          "allowed_from": true,
          "allowed_into": true,
          "never_return": false
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        "disambiguation_opt_out": false
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      {
        "steps": [
          {
            "step": "step_626",
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              "generic": [
                {
                  "values": [
                    {
                      "text_expression": {
                        "concat": [
                          {
                            "scalar": "To improve sleep quality, establish a consistent sleep schedule, create a relaxing bedtime routine, and make your sleep environment comfortable and dark. Limit caffeine and screen time before bedtime, and consider talking to a healthcare professional if sleep problems persist."
                          }
                        ]
                      }
                    }
                  ],
                  "response_type": "text",
                  "selection_policy": "sequential"
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              ]
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            "handlers": [],
            "resolver": {
              "type": "continue"
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            "variable": "step_626"
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        ],
        "title": "I've been having trouble sleeping. What are some strategies for ",
        "action": "action_17874",
        "boosts": [],
        "handlers": [],
        "condition": {
          "intent": "action_17874_intent_9710"
        },
        "variables": [
          {
            "title": "To improve sleep quality, establish a consistent sleep schedule,",
            "variable": "step_626",
            "data_type": "any"
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        "launch_mode": "learning",
        "next_action": "action_43710",
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          "allowed_from": true,
          "allowed_into": true,
          "never_return": false
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        "disambiguation_opt_out": false
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      {
        "steps": [
          {
            "step": "step_816",
            "output": {
              "generic": [
                {
                  "values": [
                    {
                      "text_expression": {
                        "concat": [
                          {
                            "scalar": "Building resilience involves developing coping skills and a growth mindset. Embrace challenges as opportunities for growth, maintain a strong support system, and practice self-compassion. Seek therapy or counseling if needed"
                          }
                        ]
                      }
                    }
                  ],
                  "response_type": "text",
                  "selection_policy": "sequential"
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            "handlers": [],
            "resolver": {
              "type": "continue"
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            "variable": "step_816"
          }
        ],
        "title": "How can I build resilience and bounce back from setbacks in life",
        "action": "action_46319",
        "boosts": [],
        "handlers": [],
        "condition": {
          "intent": "action_46319_intent_44328"
        },
        "variables": [
          {
            "title": "Building resilience involves developing coping skills and a grow",
            "variable": "step_816",
            "data_type": "any"
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        "launch_mode": "learning",
        "next_action": "action_6411",
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          "allowed_from": true,
          "allowed_into": true,
          "never_return": false
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        "disambiguation_opt_out": false
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      {
        "steps": [
          {
            "step": "step_808",
            "output": {
              "generic": [
                {
                  "values": [
                    {
                      "text_expression": {
                        "concat": [
                          {
                            "scalar": "There are several mobile apps and online resources that offer mental health support, such as meditation apps like Headspace or Calm, mood tracking apps like MoodTools, and crisis hotlines like the National Suicide Prevention Lifeline."
                          }
                        ]
                      }
                    }
                  ],
                  "response_type": "text",
                  "selection_policy": "sequential"
                }
              ]
            },
            "handlers": [],
            "resolver": {
              "type": "continue"
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            "variable": "step_808"
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        ],
        "title": "Can you recommend any mobile apps or resources for mental health",
        "action": "action_35863",
        "boosts": [],
        "handlers": [],
        "condition": {
          "intent": "action_35863_intent_34686"
        },
        "variables": [
          {
            "title": "There are several mobile apps and online resources that offer me",
            "variable": "step_808",
            "data_type": "any"
          }
        ],
        "launch_mode": "learning",
        "next_action": "action_46319",
        "topic_switch": {
          "allowed_from": true,
          "allowed_into": true,
          "never_return": false
        },
        "disambiguation_opt_out": false
      },
      {
        "steps": [
          {
            "step": "step_759",
            "output": {
              "generic": [
                {
                  "values": [
                    {
                      "text_expression": {
                        "concat": [
                          {
                            "scalar": "Let's reschedule your appointment. I'll need to authenticate you first. What's the **email address** associated with the appointment?"
                          }
                        ]
                      }
                    }
                  ],
                  "response_type": "text",
                  "selection_policy": "sequential"
                }
              ]
            },
            "context": {
              "variables": []
            },
            "handlers": [
              {
                "type": "not_found",
                "title": "validation_not_found_handler",
                "output": {
                  "generic": [
                    {
                      "values": [
                        {
                          "text": "Please enter a valid email address."
                        }
                      ],
                      "response_type": "text"
                    }
                  ]
                },
                "handler": "validation_not_found_handler",
                "resolver": {
                  "type": "prompt_again"
                },
                "next_handler": "validation_not_found_max_tries_handler"
              },
              {
                "type": "not_found_max_tries",
                "title": "validation_not_found_max_tries_handler",
                "handler": "validation_not_found_max_tries_handler",
                "resolver": {
                  "type": "fallback"
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              }
            ],
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              "entity": "entity_1793",
              "max_tries": 3
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            "resolver": {
              "type": "continue"
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            "variable": "step_759",
            "next_step": "step_888"
          },
          {
            "step": "step_888",
            "output": {
              "generic": [
                {
                  "values": [
                    {
                      "text_expression": {
                        "concat": [
                          {
                            "scalar": "Thanks. I've found you in our system!\n\n<br />\n\n\n\nYou currently have an appointment scheduled for  **"
                          },
                          {
                            "system_variable": "current_date"
                          },
                          {
                            "scalar": "** at **"
                          },
                          {
                            "system_variable": "current_time"
                          },
                          {
                            "scalar": "**.\n\n<br />\n\n\n\nLet's get your appointment updated.\n\n<br />\n\n\n\nHow long would you like to meet for?"
                          }
                        ]
                      }
                    }
                  ],
                  "response_type": "text",
                  "selection_policy": "sequential"
                },
                {
                  "options": [
                    {
                      "label": "15 minutes",
                      "value": {
                        "input": {
                          "text": "15 minutes"
                        }
                      }
                    },
                    {
                      "label": "30 minutes",
                      "value": {
                        "input": {
                          "text": "30 minutes"
                        }
                      }
                    },
                    {
                      "label": "1 hour",
                      "value": {
                        "input": {
                          "text": "1 hour"
                        }
                      }
                    }
                  ],
                  "response_type": "option",
                  "repeat_on_reprompt": true
                }
              ]
            },
            "context": {
              "variables": []
            },
            "handlers": [
              {
                "type": "not_found",
                "title": "validation_not_found_handler",
                "output": {
                  "generic": [
                    {
                      "values": [
                        {
                          "text": "Please select from one of the options below."
                        }
                      ],
                      "response_type": "text"
                    }
                  ]
                },
                "handler": "validation_not_found_handler",
                "resolver": {
                  "type": "prompt_again"
                },
                "next_handler": "validation_not_found_max_tries_handler"
              },
              {
                "type": "not_found_max_tries",
                "title": "validation_not_found_max_tries_handler",
                "handler": "validation_not_found_max_tries_handler",
                "resolver": {
                  "type": "fallback"
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              }
            ],
            "question": {
              "entity": "entity_34247",
              "max_tries": 3
            },
            "resolver": {
              "type": "continue"
            },
            "variable": "step_888",
            "next_step": "step_226"
          },
          {
            "step": "step_226",
            "output": {
              "generic": [
                {
                  "values": [
                    {
                      "text_expression": {
                        "concat": [
                          {
                            "scalar": "Our offices are open weekly from Mondays to Thursdays.\n\n<br />\n\n\n\nWhich **date** works best for you?"
                          }
                        ]
                      }
                    }
                  ],
                  "response_type": "text",
                  "selection_policy": "sequential"
                },
                {
                  "response_type": "date"
                }
              ]
            },
            "context": {
              "variables": []
            },
            "handlers": [
              {
                "type": "not_found",
                "title": "validation_not_found_handler",
                "output": {
                  "generic": [
                    {
                      "values": [
                        {
                          "text": "I'm sorry, I did not catch that, please enter the date of your appointment in MMDDYYYY format."
                        }
                      ],
                      "response_type": "text"
                    }
                  ]
                },
                "handler": "validation_not_found_handler",
                "resolver": {
                  "type": "prompt_again"
                },
                "next_handler": "validation_not_found_max_tries_handler"
              },
              {
                "type": "not_found_max_tries",
                "title": "validation_not_found_max_tries_handler",
                "handler": "validation_not_found_max_tries_handler",
                "resolver": {
                  "type": "fallback"
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              }
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            "question": {
              "entity": "sys-date",
              "max_tries": 3
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            "resolver": {
              "type": "continue"
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            "variable": "step_226",
            "next_step": "step_184"
          },
          {
            "step": "step_184",
            "output": {
              "generic": [
                {
                  "values": [
                    {
                      "text_expression": {
                        "concat": [
                          {
                            "scalar": "Unfortunately, our offices are closed from Fridays to Sundays.\n\n<br />\n\n\n\nPlease try again."
                          }
                        ]
                      }
                    }
                  ],
                  "response_type": "text",
                  "selection_policy": "sequential"
                }
              ]
            },
            "handlers": [],
            "resolver": {
              "type": "replay",
              "clear": [
                {
                  "variable": "step_226"
                }
              ]
            },
            "variable": "step_184",
            "condition": {
              "in": [
                {
                  "subtype": "day_of_the_week",
                  "variable": "step_226"
                },
                {
                  "collection": [
                    {
                      "scalar": 5
                    },
                    {
                      "scalar": 6
                    },
                    {
                      "scalar": 7
                    }
                  ]
                }
              ]
            },
            "next_step": "step_143"
          },
          {
            "step": "step_143",
            "output": {
              "generic": [
                {
                  "values": [
                    {
                      "text_expression": {
                        "concat": [
                          {
                            "scalar": "What **time** works best for you on "
                          },
                          {
                            "variable": "step_226"
                          },
                          {
                            "scalar": "?"
                          }
                        ]
                      }
                    }
                  ],
                  "response_type": "text",
                  "selection_policy": "sequential"
                }
              ]
            },
            "context": {
              "variables": []
            },
            "handlers": [
              {
                "type": "not_found",
                "title": "validation_not_found_handler",
                "output": {
                  "generic": [
                    {
                      "values": [
                        {
                          "text": "I'm sorry, I did not catch that, please enter a valid meeting duration."
                        }
                      ],
                      "response_type": "text"
                    }
                  ]
                },
                "handler": "validation_not_found_handler",
                "resolver": {
                  "type": "prompt_again"
                },
                "next_handler": "validation_not_found_max_tries_handler"
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              {
                "type": "not_found_max_tries",
                "title": "validation_not_found_max_tries_handler",
                "handler": "validation_not_found_max_tries_handler",
                "resolver": {
                  "type": "fallback"
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            "question": {
              "entity": "sys-time",
              "max_tries": 3
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            "resolver": {
              "type": "continue"
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            "variable": "step_143",
            "condition": {
              "in": [
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                  "subtype": "day_of_the_week",
                  "variable": "step_226"
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                {
                  "collection": [
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                      "scalar": 1
                    },
                    {
                      "scalar": 2
                    },
                    {
                      "scalar": 3
                    },
                    {
                      "scalar": 4
                    }
                  ]
                }
              ]
            },
            "next_step": "step_846"
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          {
            "step": "step_846",
            "output": {
              "generic": [
                {
                  "values": [
                    {
                      "text_expression": {
                        "concat": [
                          {
                            "scalar": "Great. Just to confirm, you'd like to book an appointment on **"
                          },
                          {
                            "variable": "step_226"
                          },
                          {
                            "scalar": "** at **"
                          },
                          {
                            "variable": "step_143"
                          },
                          {
                            "scalar": "** for **"
                          },
                          {
                            "variable": "step_888"
                          },
                          {
                            "scalar": "**.\n\n<br />\n\n\n\nIs that correct?"
                          }
                        ]
                      }
                    }
                  ],
                  "response_type": "text",
                  "selection_policy": "sequential"
                },
                {
                  "options": [
                    {
                      "label": "Yes that's right",
                      "value": {
                        "input": {
                          "text": "Yes that's right"
                        }
                      }
                    },
                    {
                      "label": "Not quite",
                      "value": {
                        "input": {
                          "text": "Not quite"
                        }
                      }
                    }
                  ],
                  "response_type": "option",
                  "repeat_on_reprompt": true
                }
              ]
            },
            "context": {
              "variables": []
            },
            "handlers": [
              {
                "type": "not_found",
                "title": "validation_not_found_handler",
                "output": {
                  "generic": [
                    {
                      "values": [
                        {
                          "text": "I didn't catch that. Select a valid option:"
                        }
                      ],
                      "response_type": "text"
                    }
                  ]
                },
                "handler": "validation_not_found_handler",
                "resolver": {
                  "type": "prompt_again"
                },
                "next_handler": "validation_not_found_max_tries_handler"
              },
              {
                "type": "not_found_max_tries",
                "title": "validation_not_found_max_tries_handler",
                "handler": "validation_not_found_max_tries_handler",
                "resolver": {
                  "type": "fallback"
                }
              }
            ],
            "question": {
              "entity": "entity_2263",
              "max_tries": 3
            },
            "resolver": {
              "type": "continue"
            },
            "variable": "step_846",
            "next_step": "step_283"
          },
          {
            "step": "step_283",
            "output": {
              "generic": [
                {
                  "values": [
                    {
                      "text_expression": {
                        "concat": [
                          {
                            "scalar": "Sorry about that. Let's try again."
                          }
                        ]
                      }
                    }
                  ],
                  "response_type": "text",
                  "selection_policy": "sequential"
                }
              ]
            },
            "handlers": [],
            "resolver": {
              "type": "replay",
              "clear": [
                {
                  "variable": "step_888"
                },
                {
                  "variable": "step_226"
                },
                {
                  "variable": "step_143"
                },
                {
                  "variable": "step_846"
                }
              ]
            },
            "variable": "step_283",
            "condition": {
              "eq": [
                {
                  "variable": "step_846"
                },
                {
                  "value": "Not quite",
                  "from_entity": "entity_2263"
                }
              ]
            },
            "next_step": "step_671"
          },
          {
            "step": "step_671",
            "output": {
              "generic": [
                {
                  "values": [
                    {
                      "text_expression": {
                        "concat": [
                          {
                            "scalar": "You're all set. Your appointment has been rescheduled, and I've sent the calendar invite to your email at "
                          },
                          {
                            "variable": "step_759"
                          },
                          {
                            "scalar": "\n\n<br />\n\n\n\nEnjoy the rest of your day!"
                          }
                        ]
                      }
                    }
                  ],
                  "response_type": "text",
                  "selection_policy": "sequential"
                }
              ]
            },
            "handlers": [],
            "resolver": {
              "type": "end_action"
            },
            "variable": "step_671",
            "condition": {
              "eq": [
                {
                  "variable": "step_846"
                },
                {
                  "value": "Yes that's right",
                  "from_entity": "entity_2263"
                }
              ]
            }
          }
        ],
        "title": "Reschedule an appointment",
        "action": "action_27128",
        "boosts": [],
        "handlers": [],
        "condition": {
          "intent": "action_1205_intent_46423"
        },
        "variables": [
          {
            "title": "What **time** works best for you on {variable}?",
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            "title": "Alright. Confirming you'd like to cancel your appointment on **{",
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            "title": "Alright. What change would you like to make?",
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                            "scalar": "Mindfulness techniques, such as meditation and deep breathing exercises, can help you stay present and reduce stress. You can also practice mindfulness in everyday activities by focusing on the sensations and experiences of the moment."
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                        "concat": [
                          {
                            "scalar": "Managing emotions in challenging situations involves self-awareness and regulation. Learn to recognize your emotions, practice deep breathing, and consider cognitive-behavioral techniques to reframe negative thought patterns."
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                  "values": [
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                      "text_expression": {
                        "concat": [
                          {
                            "scalar": "Prioritizing self-care requires intentional planning. Schedule regular self-care activities, delegate tasks when possible, and learn to say no to excessive commitments. Remember that self-care is essential for your overall well-being."
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                      "text_expression": {
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                            "scalar": "Let's confirm your appointment. I'll need to authenticate you first. What's the **email address** associated with the appointment?"
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                      "values": [
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                          "text": "Please enter a valid email address."
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                      "text_expression": {
                        "concat": [
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                            "scalar": "Thanks. I've found you in our system!\n\n<br />\n\n\n\nYou currently have an appointment scheduled for  **"
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                            "system_variable": "current_date"
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                            "scalar": "** at **"
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                          "text": "I didn't catch that. Select a valid option:"
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                      "text_expression": {
                        "concat": [
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                            "scalar": "Great! You're all set. We'll see you at your upcoming appointment!"
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                            "scalar": "What change would you like to make?"
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                          "text": "I didn't catch that. Please select from one of the change options below:"
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                      "text_expression": {
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                            "scalar": "Sounds good. Confirming you'd like to cancel your appointment on **"
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                            "scalar": "** at **"
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                "type": "not_found_max_tries",
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                  "variable": "step_478"
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            "step": "step_190",
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                      "text_expression": {
                        "concat": [
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                            "scalar": "Your appointment has been cancelled.\n\n<br />\n\n\n\nHave a nice day!"
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                  "variable": "step_190"
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                  "variable": "step_165"
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                      "text_expression": {
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                            "scalar": "Alright, let's get your appointment updated.\n\n<br />\n\n\n\n**How** **long** would you like to meet for?"
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                          "text": "15 minutes"
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                          "text": "30 minutes"
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                          "text": "1 hour"
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                          "text": "Please select from one of the options below."
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                      "text_expression": {
                        "concat": [
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                            "scalar": "What **day** works best for you?"
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                  "response_type": "date"
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                "type": "not_found",
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                "output": {
                  "generic": [
                    {
                      "values": [
                        {
                          "text": "I'm sorry, I did not catch that, please enter the date of your appointment in MMDDYYYY format."
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                },
                "handler": "validation_not_found_handler",
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                "type": "not_found_max_tries",
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                  "type": "fallback"
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              "entity": "sys-date",
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            "resolver": {
              "type": "continue"
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            "variable": "step_226",
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            "step": "step_143",
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                      "text_expression": {
                        "concat": [
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                            "scalar": "What **time** works best for you on "
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                          {
                            "variable": "step_226"
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                            "scalar": "?"
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            "context": {
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                "type": "not_found",
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                      "values": [
                        {
                          "text": "I'm sorry, I did not catch that, please enter a valid meeting duration."
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                "handler": "validation_not_found_handler",
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                "type": "not_found_max_tries",
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                  "type": "fallback"
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              "entity": "sys-time",
              "max_tries": 3
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            "resolver": {
              "type": "continue"
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            "variable": "step_143",
            "next_step": "step_846"
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            "step": "step_846",
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              "generic": [
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                  "values": [
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                      "text_expression": {
                        "concat": [
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                            "scalar": "Great. Just to confirm, you'd like to book an appointment on "
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                            "variable": "step_226"
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                          {
                            "scalar": " at "
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                          {
                            "variable": "step_143"
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                          {
                            "scalar": " for "
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                          {
                            "variable": "step_888"
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                          {
                            "scalar": ".\n\n<br />\n\n\n\nIs that correct?"
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                  "selection_policy": "sequential"
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                {
                  "options": [
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                      "label": "Yes that's right",
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                        "input": {
                          "text": "Yes that's right"
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                    {
                      "label": "Not quite",
                      "value": {
                        "input": {
                          "text": "Not quite"
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                    }
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                  "response_type": "option",
                  "repeat_on_reprompt": true
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            "context": {
              "variables": []
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            "handlers": [
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                "type": "not_found",
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                            "scalar": "The best way to contact us in "
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                            "scalar": "The best way to contact us in "
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            "text": "What do you like to do?"
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            "text": "Do you have any hobbies"
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            "text": "What is Mental Health?"
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            "text": "What strategies can help me overcome social anxiety and shyness?"
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            "text": "What can I ask you to do?"
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            "text": "what can you do"
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          {
            "text": "What features are in here?"
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          {
            "text": "What is this 4?"
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          {
            "text": "What kinds of things can you do?"
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          {
            "text": "what questions can you answer"
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            "text": "What number should I call to order new line of service?"
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