For development purposes, it's possible to set up S/MIME integration for a local Zammad instance. However, since the approach uses self-generated test certificates, this is considered unsafe for production. You've been warned!
Navigate to the System > Integrations > S/MIME section in GUI, and turn on the toggle switch on top to activate the feature.
-
In the same screen, click on the Add Certificate button.
-
Paste the following text in the Paste Certificate box:
-----BEGIN TRUSTED CERTIFICATE----- MIIEmTCCA4GgAwIBAgIJAOOVkfcMlOvoMA0GCSqGSIb3DQEBCwUAMHYxCzAJBgNV BAYTAkRFMQ8wDQYDVQQIDAZCZXJsaW4xDzANBgNVBAcMBkJlcmxpbjEaMBgGA1UE CgwRWmFtbWFkIEZvdW5kYXRpb24xFDASBgNVBAsMC0RldmVsb3BtZW50MRMwEQYD VQQDDAp6YW1tYWQub3JnMB4XDTIzMDExMTEwNDUwMloXDTMzMDEwODEwNDUwMlow gZwxCzAJBgNVBAYTAkRFMQ8wDQYDVQQIDAZCZXJsaW4xDzANBgNVBAcMBkJlcmxp bjEaMBgGA1UECgwRWmFtbWFkIEZvdW5kYXRpb24xFDASBgNVBAsMC0RldmVsb3Bt ZW50MRgwFgYDVQQDDA9aYW1tYWQgSGVscGRlc2sxHzAdBgkqhkiG9w0BCQEWEHph bW1hZEBsb2NhbGhvc3QwggEiMA0GCSqGSIb3DQEBAQUAA4IBDwAwggEKAoIBAQCd 7ExEQqbNisuu/OB48dMZ+dYWOFgYC3z/JAiDexPYNzcZz6JWajaGwJTR2cYJxiyV rNhKusb7YaqOi20D1X4PKn8Siq2HWIMzg5MCR/IQs7tu6f86+pZS6Hyce89ttHEh j3gcv6Ms0ii6XpIAYUK2O7ZMaCiCpiUmmCwwcmv79GYOaFwfDt5WIhFuyKroxAXA qObgNai4xu4K8pj3SXed0W+YVJ1I+jCbY2V25iKLs0w9DaPUrhlbGeKezEwRURGD lGlIGX86BXB8tLFEG2qLhKYrokUDltIU+99Z/GiFhZRuuyL8BUv8kBbPI+YyhiP+ e990WC0uipu0sorrAfbTAgMBAAGjggEBMIH+MAkGA1UdEwQCMAAwCwYDVR0PBAQD AgXgMB0GA1UdDgQWBBQulBRC4PUBK0VlRb1XgRSx3PNMbTAbBgNVHREEFDASgRB6 YW1tYWRAbG9jYWxob3N0MBMGA1UdJQQMMAoGCCsGAQUFBwMEMIGSBgNVHSMEgYow gYeheqR4MHYxCzAJBgNVBAYTAkRFMQ8wDQYDVQQIDAZCZXJsaW4xDzANBgNVBAcM BkJlcmxpbjEaMBgGA1UECgwRWmFtbWFkIEZvdW5kYXRpb24xFDASBgNVBAsMC0Rl dmVsb3BtZW50MRMwEQYDVQQDDAp6YW1tYWQub3JnggkAoyQmhzPcTqcwDQYJKoZI hvcNAQELBQADggEBAFSPJoakV7qsq8+0SSSp82O59kAmD2xMojzdv9wu+99Y5d4r Z/oN0S2ZYBu4d0v+RNysIaCSbxt8DKbZ67slhSLl7vON9pkbq9RbvYlVIcB0As+y a3MODFKLPOE6UfszW8TGsyWJrUXufucb4MxBICTa2ZQF+vmg9XSngO6emgo9UQWM Ojl/J0ETQK/oDVO0QtcCv12dnefK6maHuAHA6+MQ+PsxTFRa7VPPsMKM0sRMmyP8 Nm154jJaJIb/QLdhPZ73aBmSopOIUOfc7Q39cd7TXaFHBMwe0wXVeuS4N7M+2a+s +Wmv1N+1HnB5/NT7GF3lmrB+PF/oPuMkOIcmbXMwIjAKBggrBgEFBQcDBKAUBggr BgEFBQcDAgYIKwYBBQUHAwE= -----END TRUSTED CERTIFICATE-----
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Click on the Add button.
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Click on the Add Private Key button.
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Paste the following text in the Paste Private Key box:
-----BEGIN PRIVATE KEY----- MIIEvQIBADANBgkqhkiG9w0BAQEFAASCBKcwggSjAgEAAoIBAQCd7ExEQqbNisuu /OB48dMZ+dYWOFgYC3z/JAiDexPYNzcZz6JWajaGwJTR2cYJxiyVrNhKusb7YaqO i20D1X4PKn8Siq2HWIMzg5MCR/IQs7tu6f86+pZS6Hyce89ttHEhj3gcv6Ms0ii6 XpIAYUK2O7ZMaCiCpiUmmCwwcmv79GYOaFwfDt5WIhFuyKroxAXAqObgNai4xu4K 8pj3SXed0W+YVJ1I+jCbY2V25iKLs0w9DaPUrhlbGeKezEwRURGDlGlIGX86BXB8 tLFEG2qLhKYrokUDltIU+99Z/GiFhZRuuyL8BUv8kBbPI+YyhiP+e990WC0uipu0 sorrAfbTAgMBAAECggEAZABqGx+JuMaXTGvdSTj40I4gP1nWjwNXV8ldisS5QEVW owWUatw/Qv1YP7qDaVUQjocxP8Eel7i05CbuFWtvs/LZHMisMfSewFQlF2CvrFvj 6MxMTvC3mDCYGA9evr1wlivfh3Tiw1Mhb0LLeWodcIBHZALhBDppdBMQiG0sbBLM aNpmKgvA+klA2OSip5VtuDmW0NroGdCKuTqWXLtvKwZcn4pI3vzSPIcZjsN2Jy0o u3G+vpju6KHIeULYy5ipeGAaMc27gI+hFYXxYkCSiFBXOOV9/gshX/9kyhh2Je7g tnf15g/daLaK4Gwtb0oRP/BuiInjvvzBjts9CWGOYQKBgQDQ0cx3Q6NGUVHTeJAz iNAFHrOqk37IYKrSkKGdUv33Xu9huGAv4K9ABw8TFXzPE+UCpyIp/drYTsjNhI7O nNuswdR6OHDDYJkiMvPaxw7f7jkNyx0A1c2oAVbe5FcZ3Lb01khFzSSSNgypK6aA 9YQQ+Rpw6uLHqU9R9dZ4FMehLQKBgQDBmqB9Ub+RXmS9XmNUPJgB1N25+j2rF3uY WHRed9g+/ZWW6Ae4b3Ad8qcLDyPDLcLjZ2rbn3UJa/ObnDS+FmoPsl4h1HcH6EIH JNI9gQ8T/2iqNY65PQ1xXgi1GAWvZOVhwJ1s8zpr5gX1wCrr0UG7UJQl0Is1Dc2O aulTFf73/wKBgGoy6JuXCIiQft7fp+ato62W6aTMkmPx1a5049yRApw16eR20mRH DpmvfVklSm4+He/1dAiLFCuCFdl/muk1GPuJMDhgT+jtTbP42c/gAI6eJuH+9Gci VQ8mbzm4QxviBiIKgIMPS5QYbOP0UR+wvVOsfGgE7QTB9JcoQcScPNKZAoGAYjix jYLI3tZ144EcgaMQN3WoW+8yFDggs0TFHRxOMH70wo/LQu3+gqMVzk2LBj2UL0zL cMrwVKxY9iyEsZ+rhXUnvqANF4zk2rz6kMuGO84LarcrRp1L0aU0Y7PhRn+4xCQ1 eg3YKN+VTH2HCQasA304/ApWZb8v9z4US9vP9D8CgYEAsDTlkDPYgJrvnV1M1O8m 33HNt4q8DxNaAEgyeQNLWJeWhZ04BUxL+lUSAlwedIpNSkz29Gwr5cn72Sd6qiPA 7n1sToL1jCXTDHSGh96syXxQ8Ph7i55AY2LdrdnwDzstpJSkvrMjkQ8incmFJteA DO2+7cq0BzbViPrYxeGEBdU= -----END PRIVATE KEY-----
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Leave Enter Private Key Secret box empty.
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Click on the Add button.
The test sender certificate above was generated for the following sender email address: zammad@localhost
. In case your sender address is different, please see below how to re-generate it.
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In the same screen, click again on the Add Certificate button.
-
Paste the following text in the Paste Certificate box:
-----BEGIN TRUSTED CERTIFICATE----- MIIEpTCCA42gAwIBAgIJAOOVkfcMlOvnMA0GCSqGSIb3DQEBCwUAMHYxCzAJBgNV BAYTAkRFMQ8wDQYDVQQIDAZCZXJsaW4xDzANBgNVBAcMBkJlcmxpbjEaMBgGA1UE CgwRWmFtbWFkIEZvdW5kYXRpb24xFDASBgNVBAsMC0RldmVsb3BtZW50MRMwEQYD VQQDDAp6YW1tYWQub3JnMB4XDTIzMDExMTA4NTExNloXDTMzMDEwODA4NTExNlow gaAxCzAJBgNVBAYTAkRFMQ8wDQYDVQQIDAZCZXJsaW4xDzANBgNVBAcMBkJlcmxp bjEaMBgGA1UECgwRWmFtbWFkIEZvdW5kYXRpb24xFDASBgNVBAsMC0RldmVsb3Bt ZW50MRUwEwYDVQQDDAxOaWNvbGUgQnJhdW4xJjAkBgkqhkiG9w0BCQEWF25pY29s ZS5icmF1bkB6YW1tYWQub3JnMIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKC AQEAq1/HC+dh0UoRvuMB/7pkydTLcivyxt5OVgmGsKT32YNrmJctYs38It2jiTzJ SIWMeAqTaAaRjjy3P3dUv9FAZFTEPI+zc2tuWCaXnO7ccvpz8QBTZsZZC0gKmXqo 4/+qrfUJqC72DeuZlTg2iwaSp63Yeet5ShuVbF+gTgO+vMlRnaKMXNuIJM14Auzb Fsdc+0vMPE52arWORK9woajOCUn1xfGTu917+D24gX6Xic9gnLJKXNYyL7wctVS+ US3FPdJLqeNNb2rJyZcrLBtzWXIiVJYnHx4knrWP1m+c3ThQEPeQef/DDws3+3Ub 8WYay7oqO7eujYSFBTX1xlPeQwIDAQABo4IBCTCCAQUwCQYDVR0TBAIwADALBgNV HQ8EBAMCBeAwHQYDVR0OBBYEFFC5iaStg5uoFcetE2u+7rgffdKtMCIGA1UdEQQb MBmBF25pY29sZS5icmF1bkB6YW1tYWQub3JnMBMGA1UdJQQMMAoGCCsGAQUFBwME MIGSBgNVHSMEgYowgYeheqR4MHYxCzAJBgNVBAYTAkRFMQ8wDQYDVQQIDAZCZXJs aW4xDzANBgNVBAcMBkJlcmxpbjEaMBgGA1UECgwRWmFtbWFkIEZvdW5kYXRpb24x FDASBgNVBAsMC0RldmVsb3BtZW50MRMwEQYDVQQDDAp6YW1tYWQub3JnggkAoyQm hzPcTqcwDQYJKoZIhvcNAQELBQADggEBAEgk7pW68d88cgD38oyHaMqQdQ0Odtzh 78a6u2Bki2BtYK+4AwCWdeb+lZLKj6W/CPOWPJriFRMqiRQ6N6eIPRc4x70Q0fMJ JXAWQA4eliHFGLzA+YMyBKiW1EfLU6pIkvWONLG3oVch4gAccHgY6h436OmHtoRr VPiz25xCSe5YZWpLY1KeZ7Ucv51qaMlRHNdwB4ixETFG54bbK6mATiSCw2Wtwqlj qKX2l5VYSxhC51lveLQaVlQHy3nj1M2uGQN6Jv1wc0Pe6Twu3itqYZrJnTJdoq4K ty1IuHWXx7wJ64xa+Rbx5MHXsz1jsML8+UL9DgSw0zjL+BJcF+wuaEEwIjAKBggr BgEFBQcDBKAUBggrBgEFBQcDAgYIKwYBBQUHAwE= -----END TRUSTED CERTIFICATE-----
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Click on the Add button.
The test recipient certificate above was generated for the following customer email address: [email protected]
. In case your recipient address is different, please see below how to re-generate it.
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In the same screen, click on the Add Certificate button.
-
Paste the following text in the Paste Certificate box:
-----BEGIN CERTIFICATE----- MIIDaDCCAlACCQCjJCaHM9xOpzANBgkqhkiG9w0BAQsFADB2MQswCQYDVQQGEwJE RTEPMA0GA1UECAwGQmVybGluMQ8wDQYDVQQHDAZCZXJsaW4xGjAYBgNVBAoMEVph bW1hZCBGb3VuZGF0aW9uMRQwEgYDVQQLDAtEZXZlbG9wbWVudDETMBEGA1UEAwwK emFtbWFkLm9yZzAeFw0yMzAxMTEwNzQ5MDRaFw0zMzAxMDgwNzQ5MDRaMHYxCzAJ BgNVBAYTAkRFMQ8wDQYDVQQIDAZCZXJsaW4xDzANBgNVBAcMBkJlcmxpbjEaMBgG A1UECgwRWmFtbWFkIEZvdW5kYXRpb24xFDASBgNVBAsMC0RldmVsb3BtZW50MRMw EQYDVQQDDAp6YW1tYWQub3JnMIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKC AQEA2K/NXzrMeKrbHebm9QIpQLOGVy9Apv76/jSciJ4lYrm/MVbSMnlhKM2GZsgp JQZgUgKFDxfu8WcMYTY9hYMj8HCqMKLjAa/JD1WKgqBuXq82dw+K+xrhON9yFHc7 pGwDd+M362ps/dTdwDP9yddGj6JuPgnLfE7KwI/qHGo/Wvt6hTD1kbJ0wzOASvh+ wa7FRBKzo3iO40NAJET/5o/dcHwIi+eHTR0KVoZVmaT+aPzewWel2JJCys55Abal NcgjibX6m/DeBDx7VuaArTFY1307ob54gZnjAxvk8dHlia2SMsVN77AujsRvB8BL 2vv906nZG+YtoI/U23xpLoS6eQIDAQABMA0GCSqGSIb3DQEBCwUAA4IBAQB2CR8n km6J7HXpbjZh3/fFklM1cb7L2vB4JWMYnbCgaDU4vqXRXezAsi56ZdypofdAZ8C/ jIVry+gWCCVXKLbpyWkqJyboOJnHMU93VHg+yAREVI7NmMle0DYRqKgcmXMtJXzc 54dO0MxK0n+zUsT08a8e9HHNh++FZLJr7r3AvYvRRV0K2eMX4WETUIIfv1eqhHp1 /kdVvaz52eK01Z7D6eE/2mE3nDwaokV/28B6pj4G9mS+68kUul+BhcSNqkeBBvKh 4bH8QYop51x5VbUMFZBNjJ5ZkfjmF6G/+pyOeZtH2frPu2Ccxkr3NX/zZ1yKjf9j cdO0kbfpSLHCRbZ0 -----END CERTIFICATE-----
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Click on the Add button.
The test CA certificate above was used to sign both the test sender and test recipient certificates.
- Go to new ticket screen.
- Switch to the Send Email article type.
- Provide a Title.
- Choose a Customer called Nicole Braun.
- Provide some Text.
- Choose a Group.
- Verify that both Encrypt and Sign toggle buttons are now active.
- Click on the Create button.
- Verify that the first article has a Security field with both Encrypted and Signed flags.
You will need an installation of a recent openssl
utility for the following commands.
-
Navigate to an empty directory.
-
Create a text configuration file called
ca.conf
with the following content:[req] distinguished_name = req_distinguished_name [req_distinguished_name] countryName = Country Name (2 letter code) countryName_default = DE countryName_min = 2 countryName_max = 2 stateOrProvinceName = State or Province Name (full name) stateOrProvinceName_default = Berlin stateOrProvinceName_max = 32 localityName = Locality Name (eg, city) localityName_default = Berlin 0.organizationName = Organization Name (eg, company) 0.organizationName_default = Zammad Foundation organizationalUnitName = Organizational Unit Name (eg, section) organizationalUnitName_default = Development commonName = Common Name (e.g. server FQDN or YOUR name) commonName_default = zammad.org commonName_max = 64 emailAddress = Email Address emailAddress_default = emailAddress_max = 40
Adjust all
*_default
values to match desired settings, exceptemailAddress_default
. Please leave it empty. -
Run the following command in the same directory:
openssl req -x509 -new -nodes -days 3650 -config ca.conf -keyout ca.key -out ca.crt
Confirm each field with a return (the value will be pre-populated from the configuration file).
You can now upload your new test CA certificate. Either upload the actual text file (ca.crt
) or paste its content in appropriate box. Note that in this case you should NOT upload the generated private key since the certificate may be used only for the trust chain verification.
-
Navigate to an empty directory.
-
Create a text configuration file called
sender.conf
with the following content:[req] distinguished_name = req_distinguished_name x509_extensions = v3_req [req_distinguished_name] countryName = Country Name (2 letter code) countryName_default = DE countryName_min = 2 countryName_max = 2 stateOrProvinceName = State or Province Name (full name) stateOrProvinceName_default = Berlin stateOrProvinceName_max = 32 localityName = Locality Name (eg, city) localityName_default = Berlin 0.organizationName = Organization Name (eg, company) 0.organizationName_default = Zammad GmbH organizationalUnitName = Organizational Unit Name (eg, section) organizationalUnitName_default = Development commonName = Common Name (e.g. server FQDN or YOUR name) commonName_default = Zammad Foundation commonName_max = 64 emailAddress = Email Address emailAddress_default = zammad@localhost emailAddress_max = 40 [v3_req] basicConstraints = CA:FALSE keyUsage = nonRepudiation, digitalSignature, keyEncipherment subjectKeyIdentifier = hash subjectAltName = email:copy extendedKeyUsage = emailProtection
Adjust all
*_default
values to match desired settings. The most important isemailAddress_default
which must match your sender's email address. -
Run the following command in the same directory to generate the certificate request:
openssl req -new -nodes -keyout sender.key -out sender.csr -config sender.conf
Confirm each field with a return (the value will be pre-populated from the configuration file).
-
Create a text configuration file called
v3_ca.conf
with the following content:[v3_ca] basicConstraints = CA:FALSE keyUsage = nonRepudiation, digitalSignature, keyEncipherment subjectKeyIdentifier = hash subjectAltName = email:copy extendedKeyUsage = emailProtection authorityKeyIdentifier = keyid,issuer
-
Run the following command in the same directory to generate and sign the certificate:
openssl x509 -req -days 3650 -in sender.csr -CA ca.crt -CAkey ca.key -CAcreateserial -out sender.crt -addtrust emailProtection -addreject clientAuth -addreject serverAuth -trustout -extensions v3_ca -extfile v3_ca.conf
You can now upload your new test sender certificate & private key. Either upload the actual text files (sender.crt
and sender.key
) or paste their contents in appropriate boxes. Remember to omit the input for the private key secret since it was not defined during the re-generation, but don't skip the private key upload since the certificate may be used for signing and decryption.
-
Navigate to an empty directory.
-
Create a text configuration file called
recipient.conf
with the following content:[req] distinguished_name = req_distinguished_name x509_extensions = v3_req [req_distinguished_name] countryName = Country Name (2 letter code) countryName_default = DE countryName_min = 2 countryName_max = 2 stateOrProvinceName = State or Province Name (full name) stateOrProvinceName_default = Berlin localityName = Locality Name (eg, city) localityName_default = Berlin 0.organizationName = Organization Name (eg, company) 0.organizationName_default = Zammad Foundation organizationalUnitName = Organizational Unit Name (eg, section) organizationalUnitName_default = Development commonName = Common Name (e.g. server FQDN or YOUR name) commonName_default = Nicole Braun commonName_max = 64 emailAddress = Email Address emailAddress_default = [email protected] emailAddress_max = 40 [v3_req] basicConstraints = CA:FALSE keyUsage = nonRepudiation, digitalSignature, keyEncipherment subjectKeyIdentifier = hash subjectAltName = email:copy extendedKeyUsage = emailProtection
Adjust all
*_default
values to match desired settings. The most important isemailAddress_default
which must match your recipient's email address. -
Run the following command in the same directory to generate the certificate request:
openssl req -new -nodes -keyout recipient.key -out recipient.csr -config recipient.conf
Confirm each field with a return (the value will be pre-populated from the configuration file).
-
Create a text configuration file called
v3_ca.conf
with the following content:[v3_ca] basicConstraints = CA:FALSE keyUsage = nonRepudiation, digitalSignature, keyEncipherment subjectKeyIdentifier = hash subjectAltName = email:copy extendedKeyUsage = emailProtection authorityKeyIdentifier = keyid,issuer
-
Run the following command in the same directory to generate and sign the certificate:
openssl x509 -req -days 3650 -in recipient.csr -CA ca.crt -CAkey ca.key -CAcreateserial -out recipient.crt -addtrust emailProtection -addreject clientAuth -addreject serverAuth -trustout -extensions v3_ca -extfile v3_ca.conf
You can now upload your new test recipient certificate. Either upload the actual text file (recipient.crt
) or paste its content in appropriate box. Note that in this case you should NOT upload the generated private key since the certificate may be used only for encryption.
openssl x509 -in sender.crt -text
openssl pkcs12 -export -in sender.crt -inkey sender.key -out sender.p12