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NuGet failing with Response status code does not indicate success: 503 (Service Unavailable) #11723

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jkotas opened this issue Nov 28, 2022 · 20 comments
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Build Analysis Retry Known issue that is not actionable but needs to stay open to enable re-try logic. Known Build Error

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@jkotas
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jkotas commented Nov 28, 2022

Build

https://dev.azure.com/dnceng-public/public/_build/results?buildId=300923&view=results

Build leg reported

Build / Installer Build and Test coreclr windows_x86 Debug / Build

Pull Request

dotnet/runtime#78801

Action required for the engineering services team

To triage this issue (First Responder / @dotnet/dnceng):

  • Open the failing build above and investigate
  • Add a comment explaining your findings

If this is an issue that is causing build breaks across multiple builds and would get benefit from being listed on the build analysis check, follow the next steps:

  1. Add the label "Known Build Error"
  2. Edit this issue and add an error string in the Json below that can help us match this issue with future build breaks. You should use the known issues documentation
{
   "ErrorMessage" : "Failed to retrieve information about",
   "BuildRetry": true
}

Release Note Category

  • Feature changes/additions
  • Bug fixes
  • Internal Infrastructure Improvements

Release Note Description

Additional information about the issue reported

No response

Report

Build Definition Step Name Console log Pull Request
863020 dotnet/roslyn Restore Log dotnet/roslyn#75719
863024 dotnet/roslyn Restore Log dotnet/roslyn#75788
863018 dotnet/roslyn Restore Log dotnet/roslyn#75792
2576646 dotnet-sdk Build Log #44722
862919 dotnet/sdk Build Log dotnet/sdk#44593
2571095 dotnet-sdk Build Log #44480
853704 dotnet/sdk Build Log dotnet/sdk#44455
2567469 dotnet-sdk Build Log #44224
2567133 dotnet-sdk Build Log #44177
850902 dotnet/runtime Build product sources Log dotnet/runtime#109140
2566966 dotnet-sdk Build Log
2566964 dotnet-sdk Build Log
2566676 dotnet-sdk Build Log
2566108 dotnet-sdk Build Log #44060
2566073 dotnet-sdk Build Log #44078
2565908 dotnet-sdk Build Log
2565752 dotnet-sdk Build Log #44060
2565627 dotnet-sdk Build Log #44025
2565267 dotnet-sdk Build Log
2565269 dotnet-sdk Build Log
2563936 dotnet-sdk Build Log #43939
2563791 dotnet-sdk Build Log #43939
2561706 dotnet-sdk Build Log
2561577 dotnet-sdk Build Log
840005 dotnet/runtime Build product Log dotnet/runtime#107378
Build Definition Test Pull Request
862986 dotnet/performance x64_nativeaot9.0_micro.Partition2.WorkItemExecution dotnet/performance#4563
2575834 dotnet-sdk Microsoft.NET.Pack.Tests.dll.WorkItemExecution #44715
2565939 dotnet-sdk Microsoft.NET.Publish.Tests.dll.1.WorkItemExecution #44070
2563197 dotnet-runtime x64.micro.net8.0.Partition17.WorkItemExecution
2560638 dotnet-runtime release.Partition28.WorkItemExecution
2560645 dotnet-runtime release.Partition15.WorkItemExecution
2560239 dotnet-runtime release.Partition14.WorkItemExecution

Summary

24-Hour Hit Count 7-Day Hit Count 1-Month Count
0 7 32

Known issue validation

Build: 🔎 https://dev.azure.com/dnceng-public/public/_build/results?buildId=300923
Result validation: ✅ Known issue matched with the provided build.

@andriipatsula
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Updated an ErrorMessage

@jkotas
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jkotas commented Nov 28, 2022

Updated an ErrorMessage

This error message is too specific. The package name does not matter for 503 errors. You can see it in the log file attached to this issue. The build failure was caused by multiple different packages failing to be retrieved - for example, look for Failed to retrieve information about 'Microsoft.Build.Tasks.Git'.

@andriipatsula
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Yeh, most probably Failed to retrieve information about pattern should work.

@ulisesh
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ulisesh commented Dec 6, 2022

15 hits in the last 24 hours, I'm going to enable build retry

@MattGal
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MattGal commented Dec 7, 2022

Created IcM to ask for investigation here as well, https://portal.microsofticm.com/imp/v3/incidents/details/353857134/home

@ulisesh
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ulisesh commented Dec 9, 2022

More hits today.

Update from the IcM: "Will check throttling limits to see if that's kicking in here"

@epananth
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epananth commented Feb 6, 2023

I updated the ICM and received no response from them.

@dougbu
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dougbu commented Feb 16, 2023

Where are 500s from the public AzDO feeds tracked❔ I don't see efcore-ci build #20230213.2 mentioned here for example. That build matches the ErrorMessage in the description above.

@ulisesh
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ulisesh commented Feb 16, 2023

Does the EFCore repo uses build analysis? Known issues tracking is part of build analysis

@dougbu
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dougbu commented Feb 16, 2023

Might need a separate Known Build Error for the dotnet-public-npm feed errors we're seeing in dotnet/aspnetcore (a lot). For example,

  error An unexpected error occurred: "https://pkgs.dev.azure.com/dnceng/public/_packaging/dotnet-public-npm/npm/registry/istanbul-lib-report/-/istanbul-lib-report-3.0.0.tgz: Request failed \"500 Internal Server Error\"".
  info If you think this is a bug, please open a bug report with the information provided in "/Users/runner/work/1/s/src/SignalR/clients/ts/common/yarn-error.log".
  info Visit https://yarnpkg.com/en/docs/cli/install for documentation about this command.
  Process stalled
  Active handles:
    - Socket
    - Socket
    - Socket
    - TLSSocket
    - TLSSocket
    - TLSSocket
    - TLSSocket
    - TLSSocket
/Users/runner/work/1/s/eng/targets/Npm.Common.targets(45,5): error MSB6006: "yarn" exited with code 1. [/Users/runner/work/1/s/src/SignalR/clients/ts/common/common.npmproj]
##[error]eng/targets/Npm.Common.targets(45,5): error MSB6006: (NETCORE_ENGINEERING_TELEMETRY=Restore) "yarn" exited with code 1.

Affected aspnetcore-ci rolling builds over the last week:

@dougbu
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dougbu commented Feb 16, 2023

Does the EFCore repo uses build analysis? Known issues tracking is part of build analysis

No.

/cc @bricelam and @ajcvickers because I don't remember why they didn't opt in and don't know if those reasons remain valid.

@MattGal
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MattGal commented Feb 16, 2023

@dougbu this one's on me, the NPM failures you're talking about are #11737. While the IcM for it is unanswered, the known issues system said no repros for a week so I had closed it. Feel free to reactivate. It won't make Azure Devops any more responsive, but it will keep it on our radar.

@dougbu
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dougbu commented Feb 16, 2023

Would that issue have picked up the efcore-ci failure given it occurred in a rolling build (where build analysis isn't relevant) for a repo where build analysis isn't enabled anyhow❔

@dougbu
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dougbu commented Feb 17, 2023

In any case, the ErrorMessage above means this issue will capture a superset of those tracked in #11737. I'll reopen the other one just because 500 and 503 aren't the same number 😁

@dougbu
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dougbu commented Feb 17, 2023

Oh, ignore my last comment. You were talking about the dotnet-public-npm failures. Right @MattGal

@dougbu
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dougbu commented Feb 17, 2023

Side note: The Known Build Errors infrastructure is tilted pretty far toward PR failures. It's far too manual (AFAICT) to use for rolling build failures and the https://msit.powerbi.com/groups/de8c4cb8-b06d-4af8-8609-3182bb4bdc7c/reports/f0702582-7c04-47ca-a145-6ac37fd25813/ReportSectioncb62e8e5baebca8883e1?experience=power-bi doesn't seem to automatically report matches for such issues (nor help enough in creating them).

@MattGal
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MattGal commented Feb 17, 2023

Oh, ignore my last comment. You were talking about the dotnet-public-npm failures. Right @MattGal

Correct I was keying off you talking about "pkgs.dev.azure.com/dnceng/public/_packaging/dotnet-public-npm/npm/registry/istanbul-lib-report/-/istanbul-lib-report-3.0.0.tgz" since that's not nuget-y

@markwilkie
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Side note: The Known Build Errors infrastructure is tilted pretty far toward PR failures. It's far too manual (AFAICT) to use for rolling build failures and the https://msit.powerbi.com/groups/de8c4cb8-b06d-4af8-8609-3182bb4bdc7c/reports/f0702582-7c04-47ca-a145-6ac37fd25813/ReportSectioncb62e8e5baebca8883e1?experience=power-bi doesn't seem to automatically report matches for such issues (nor help enough in creating them).

@AlitzelMendez - any feedback here?

@epananth epananth assigned ilyas1974 and unassigned epananth Apr 6, 2023
@epananth
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epananth commented Apr 6, 2023

@ilyas1974 assigning this to you, cos you were looking at a similar issue

@AlitzelMendez
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Side note: The Known Build Errors infrastructure is tilted pretty far toward PR failures. It's far too manual (AFAICT) to use for rolling build failures and the https://msit.powerbi.com/groups/de8c4cb8-b06d-4af8-8609-3182bb4bdc7c/reports/f0702582-7c04-47ca-a145-6ac37fd25813/ReportSectioncb62e8e5baebca8883e1?experience=power-bi doesn't seem to automatically report matches for such issues (nor help enough in creating them).

@AlitzelMendez - any feedback here?

so after some months I saw this comment :) I think we explored this option in the past but I never found the dashboard in which we wanted to add a link to create known issue, but I think is a great and reasonable idea. reopening: #8794

@ilyas1974 ilyas1974 added Build Analysis Retry Known issue that is not actionable but needs to stay open to enable re-try logic. and removed Ops - First Responder Detected By - Customer Issue was reported by a customer labels May 18, 2023
@ilyas1974 ilyas1974 removed their assignment May 18, 2023
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