GetFirmwareVersion throwing an exception

[tallaltop7]

I am using the DJI remote controller model DJI RC Plus with Android version 10 and the DJI SDK version 4.17.

The RemoteController function getFirmwareVersion always goes to onFailure with the following exception.

Unable to get the firmware version. Note: The sdk will fetch the firmware version from the server so, please ensure you have Internet connectivity before you invoke getVersion().

Although I am connected to the internet and I need to provide it with the updated firmware version and hardcoding it doesn't help. I have tried updating the remote controller version to the latest and it says its already up to date.

The DJISDKManager callback onProductConnect(BaseProduct baseProduct) shows Matrice 350 RTK.

[dji-dev]

Agent comment from yating.liao in Zendesk ticket #109580:

Do you have confirmation if RC PLUS's current firmware is compatible with M350 or other models? MSDK 4.17 only supports M350.

°°°