diff --git a/kairon/shared/account/processor.py b/kairon/shared/account/processor.py
index b006035af..cb7ab92b5 100644
--- a/kairon/shared/account/processor.py
+++ b/kairon/shared/account/processor.py
@@ -169,8 +169,8 @@ def add_bot(
         if Utility.check_empty_string(name):
             raise AppException("Bot Name cannot be empty or blank spaces")
 
-        if name and Utility.special_match(name):
-            raise AppException("Invalid name! Only letters, numbers, and underscores (_) are allowed.")
+        if name and Utility.contains_special_characters(name):
+            raise AppException("Invalid name! Use only letters, numbers, spaces, hyphens (-), and underscores (_).")
 
         if not Utility.check_character_limit(name):
             raise AppException("Bot Name cannot be more than 60 characters.")
@@ -225,8 +225,8 @@ def update_bot(name: Text, bot: Text):
         if Utility.check_empty_string(name):
             raise AppException('Name cannot be empty')
 
-        if name and Utility.special_match(name):
-            raise AppException("Invalid name! Only letters, numbers, and underscores (_) are allowed.")
+        if name and Utility.contains_special_characters(name):
+            raise AppException("Invalid name! Use only letters, numbers, spaces, hyphens (-), and underscores (_).")
 
         if not Utility.check_character_limit(name):
             raise AppException("Bot Name cannot be more than 60 characters.")
diff --git a/kairon/shared/utils.py b/kairon/shared/utils.py
index f1849d4f2..8785bdfcd 100644
--- a/kairon/shared/utils.py
+++ b/kairon/shared/utils.py
@@ -683,6 +683,17 @@ def special_match(strg, search=re.compile(r"[^a-zA-Z0-9_]").search):
         """
         return bool(search(strg))
 
+    @staticmethod
+    def contains_special_characters(strg, search=re.compile(r"[^a-zA-Z0-9 _-]").search):
+        """
+        Check if the string contains special characters other than allowed ones (space, _ and -).
+
+        :param strg: text value
+        :param search: search pattern
+        :return: boolean
+        """
+        return bool(search(strg))
+
     @staticmethod
     def list_directories(path: Text):
         """
diff --git a/tests/unit_test/api/api_processor_test.py b/tests/unit_test/api/api_processor_test.py
index a93c1bb3d..23946c2b2 100644
--- a/tests/unit_test/api/api_processor_test.py
+++ b/tests/unit_test/api/api_processor_test.py
@@ -107,19 +107,22 @@ def test_add_bot_with_invalid_name(self):
         account = pytest.account
         user = "fshaikh@digite.com"
         is_new_account = True
-        with pytest.raises(AppException,
-                           match=re.escape("Invalid name! Only letters, numbers, and underscores (_) are allowed.")):
+        with pytest.raises(
+                AppException,
+                match=re.escape("Invalid name! Use only letters, numbers, spaces, hyphens (-), and underscores (_).")):
             name = "test#21"
             AccountProcessor.add_bot(name=name, account=account, user=user, is_new_account=is_new_account)
 
-        with pytest.raises(AppException,
-                           match=re.escape("Invalid name! Only letters, numbers, and underscores (_) are allowed.")):
+        with pytest.raises(
+                AppException,
+                match=re.escape("Invalid name! Use only letters, numbers, spaces, hyphens (-), and underscores (_).")):
             name = "test@3"
             AccountProcessor.add_bot(name=name, account=account, user=user, is_new_account=is_new_account)
 
-        with pytest.raises(AppException,
-                           match=re.escape("Invalid name! Only letters, numbers, and underscores (_) are allowed.")):
-            name = " test 5"
+        with pytest.raises(
+                AppException,
+                match=re.escape("Invalid name! Use only letters, numbers, spaces, hyphens (-), and underscores (_).")):
+            name = "test&5"
             AccountProcessor.add_bot(name=name, account=account, user=user, is_new_account=is_new_account)
 
     def test_update_bot_with_invalid_name(self):
@@ -129,18 +132,21 @@ def test_update_bot_with_invalid_name(self):
         user = "fshaikh@digite.com"
         is_new_account = True
         bot = "test_bot"
-        with pytest.raises(AppException,
-                           match=re.escape("Invalid name! Only letters, numbers, and underscores (_) are allowed.")):
+        with pytest.raises(
+                AppException,
+                match=re.escape("Invalid name! Use only letters, numbers, spaces, hyphens (-), and underscores (_).")):
             name = "test?17"
             AccountProcessor.update_bot(name=name, bot=bot)
 
-        with pytest.raises(AppException,
-                           match=re.escape("Invalid name! Only letters, numbers, and underscores (_) are allowed.")):
-            name = "test-7"
+        with pytest.raises(
+                AppException,
+                match=re.escape("Invalid name! Use only letters, numbers, spaces, hyphens (-), and underscores (_).")):
+            name = "test(7)"
             AccountProcessor.update_bot(name=name, bot=bot)
 
-        with pytest.raises(AppException,
-                           match=re.escape("Invalid name! Only letters, numbers, and underscores (_) are allowed.")):
+        with pytest.raises(
+                AppException,
+                match=re.escape("Invalid name! Use only letters, numbers, spaces, hyphens (-), and underscores (_).")):
             name = "<test>18"
             AccountProcessor.update_bot(name=name, bot=bot)
 
diff --git a/tests/unit_test/utility_test.py b/tests/unit_test/utility_test.py
index f745815f4..a93a9d81c 100644
--- a/tests/unit_test/utility_test.py
+++ b/tests/unit_test/utility_test.py
@@ -2806,6 +2806,22 @@ def test_special_match(self):
     def test_special_match_without_special_character(self):
         assert Utility.special_match(strg="Testing123") is False
 
+    def test_contains_special_characters(self):
+        assert Utility.contains_special_characters(strg="Testing@123") is True
+
+    def test_contains_special_characters_with_space(self):
+        assert Utility.contains_special_characters(strg="Testing 123") is False
+
+    def test_contains_special_characters_with_hyphens(self):
+        assert Utility.contains_special_characters(strg="Testing-123") is False
+
+    def test_contains_special_characters_with_underscores(self):
+        assert Utility.contains_special_characters(strg="Testing_123") is False
+
+    def test_contains_special_characters_with_ampersand(self):
+        assert Utility.contains_special_characters(strg="Tom & Jerry") is True
+
+
     def test_load_json_file(self):
         testing_path = "./template/chat-client/default-config.json"
         expected_output = {