diff --git a/materials/support.md b/materials/support.md index 15c0b761..d330b983 100644 --- a/materials/support.md +++ b/materials/support.md @@ -2,27 +2,28 @@ ## General problem solving -1. Go to [docs.csc.fi](https://docs.csc.fi) and check in the right section in the _navigation_ -2. Try the [FAQ](https://docs.csc.fi/support/faq/) -3. Try the search function in CSC Docs or search the web - - Type a keyword in CSC Docs, copy/paste the error message in your favorite search engine -4. Send an email to [servicedesk@csc.fi](mailto:servicedesk@csc.fi) containing: +1. Study the CSC/LUMI Docs. +3. Try the search function in Docs or search the web + - Type a keyword in Docs + - Copy/paste the error message in your favorite search engine +4. Send an email to servicedesk containing: - A descriptive title - - What you wanted to achieve and on which which computer + - What you wanted to achieve and on which computer - Which commands you have given - - What error messages resulted + - What error messages did you get - [More tips to help us to more quickly solve your issue](https://docs.csc.fi/support/support-howto/) ## Support pages and channels -[`docs.csc.fi`](https://docs.csc.fi) +CSC: + * [CSC Docs: `docs.csc.fi`](https://docs.csc.fi) + * [`research.csc.fi`](https://research.csc.fi) + * servicedesk@csc.fi + * [CSC user support session in Zoom](https://ssl.eventilla.com/usersupportcoffee/EN) every Wednesday at 14.00. Join on 18.10.2023 for course specific questions! :) -[`research.csc.fi`](https://research.csc.fi) - -+ servicedesk@csc.fi - -+ User support session in Zoom every Wednesday at 14.00 (join on 18.10 for course specific questions! :) ) +LUMI: + * [LUMI Docs: Helpdesk](https://docs.lumi-supercomputer.eu/helpdesk/) ## How we can help