Backups are not available

[lordgraystoke]

I am a new user for Cyphertite. I see that three scheduled backups have successfully completed and almost 18 gb of space have been used. However, Cyphertite keeps saying that no backups are available, under Browse Backups. Clicking on Browse Backups brings up an empty Cyphertite/Online Backups folder. Hitting the Browse Tag button under history does the same thing.

[lordgraystoke]

I use Win 7 and have AVG Internet Suite installed - AVG is not objecting to Cypheritite.

Now I am getting a "Bad File Descriptor" notice and the backup is aborting.

[sy-p]

Are you attempting to backup a network attached drive or a shared folder?

In certain situations, Cyphertite is unable to make backups from network
attached drives or shared folders. This is due to how Windows handles multiple accounts,
stored credentials, and network access. Cyphertite generally runs under
the System account so we can have sufficient rights to backup any file
on the machine and do scheduled backups properly. That said, the System
account may not have proper access to network drives when you try to
make a backup from them.

We have agreed this is a problem and put it on our to do list.

There are 3 workarounds I can think of that can help you in the short
run while we design a fix:

1. Copy the files from the network store locally, and then make the
   backup. (might be ok if these files do not change often and there is
   enough local storage space)
2. If you have physical access to the machine where your files are
   stored, install Cyphertite on that machine and make the backups locally.
3. This one is a little tricky, but SHOULD get around the Windows user
   account and stored credentials issue...
   Do the following...

start menu -> Cyphertite Command Prompt
type "net stop cyphertite"
type "ctd.exe -Dlmgr"
You will have to reconfigure Cyphertite via the wizard with your

username, password, and crypto passphrase
Now go to explorer and attempt a right-click backup of the mapped
network drive files you are interested in
If this works, allow command prompt window to stay open until backup
completes
After the backup is complete, press "Ctrl+C" on the command prompt
window
type "net start cyphertite"
and now everything is back to normal.

The process above should run Cyphertite in the USER account which

should have proper access to the mapped network drive. We have tested it
on our system here and it has worked, but with limited testing I cannot
guarantee it will work on your setup... but it has a good chance.

The process above will be needed every time you want to backup the data
on the mapped network drive until we design and release a fix for this
issue. (hopefully your network data doesn't change much??)

Let me know if any of this helps. I hope to hear back from you!

Thank you,
Team Cyphertite

[lordgraystoke]

I'm not knowingly trying to back up networked files. How would I tell if a
file or folder is networked? I'm just backing up my files and folders
under my user account, and the user accounts of my wife and daughter on the
same computer.
On Mar 5, 2015 1:40 PM, "sy-p" [email protected] wrote:

Are you attempting to backup a network attached drive or a shared folder?

In certain situations, Cyphertite is unable to make backups from network
attached drives or shared folders. This is due to how Windows handles
multiple accounts,
stored credentials, and network access. Cyphertite generally runs under
the System account so we can have sufficient rights to backup any file
on the machine and do scheduled backups properly. That said, the System
account may not have proper access to network drives when you try to
make a backup from them.

We have agreed this is a problem and put it on our to do list.

There are 3 workarounds I can think of that can help you in the short
run while we design a fix:

1. Copy the files from the network store locally, and then make the
   backup. (might be ok if these files do not change often and there is
   enough local storage space)
2. If you have physical access to the machine where your files are
   stored, install Cyphertite on that machine and make the backups locally.
3. This one is a little tricky, but SHOULD get around the Windows user
   account and stored credentials issue...
   Do the following...

start menu -> Cyphertite Command Prompt
type "net stop cyphertite"
type "ctd.exe -Dlmgr"
You will have to reconfigure Cyphertite via the wizard with your

username, password, and crypto passphrase
Now go to explorer and attempt a right-click backup of the mapped
network drive files you are interested in
If this works, allow command prompt window to stay open until backup
completes
After the backup is complete, press "Ctrl+C" on the command prompt
window
type "net start cyphertite"
and now everything is back to normal.

The process above should run Cyphertite in the USER account which

should have proper access to the mapped network drive. We have tested it
on our system here and it has worked, but with limited testing I cannot
guarantee it will work on your setup... but it has a good chance.

The process above will be needed every time you want to backup the data
on the mapped network drive until we design and release a fix for this
issue. (hopefully your network data doesn't change much??)

Let me know if any of this helps. I hope to hear back from you!

Thank you,
Team Cyphertite

—
Reply to this email directly or view it on GitHub
#113 (comment)
.

[niknah]

Not working for me too.
Under "browse backup" it says "Unable to query server"