diff --git a/docs/guides/misc/client_errors.mdx b/docs/guides/misc/client_errors.mdx index 067c80cf..432d17a6 100644 --- a/docs/guides/misc/client_errors.mdx +++ b/docs/guides/misc/client_errors.mdx @@ -4,6 +4,51 @@ title: Known Client Errors Documentation for various known errors in the client. +## There was a critical error processing your request. 992 + +Indicative of general issues with the client communicating with the server. There is often additional data alongside the error. + +992 errors are often a client-side issue, and are intermittent in nature. + +## 401 Unauthorized + +### Steam Auth Failure + +hackmud could not communicate with Steam to authenticate to your account. This usually can be the result of: + +- Steam maintenance (happens most often on Tuesdays) +- Account not being logged into Steam +- Steam being closed on your operating system +- Launching the hackmud exectuable directly instead of through steam + +Make sure Steam & your OS are up-to-date (might need a restart) and that you have a stable connection to Steam + +### Your account has been banned + +Your account is banned from hackmud. A reason and expiration time is given in the error message. + +To discuss and appeal your ban, please contact ComCODE through ((%Asupport@hackmud.com%)), ((%Aconduct@hackmud.com%)) or by opening a conduct or support ticket [on discord](https://discord.gg/QRTXHaz). + +## 403 Forbidden + +### Timestamp validation failed + +hackmud requires the operating system's clock to be properly set to its closest timezone. Check that your system clock is synchronized with https://time.is + +## no client output + +If there is no client output after launching the game, this is typically indicative of a man-in-the-middle (such as a censoring ISP) blocking the connection to hackmud. + +Please check that your web browser can access https://hackmud.com; for more guidance, please open a support ticket on [the discord](https://discord.gg/QRTXHaz). + +## 503 Maintenance + +hackmud is offline for planned maintenance. Please visit [the discord](https://discord.gg/QRTXHaz) or [Twitter](https://x.com/hackmudgame) for updates. + +## 405 Method Not Allowed + +Sometimes occurs during scheduled maintenance periods instead of a 503. + ## store_list ### STORE ERROR: account is too new @@ -22,3 +67,11 @@ Often, this error is indicative of an _untrusted_ Steam account. Unfortunately, - It is not clear if VAC (Valve Anti-Cheat) bans or game bans cause this. - Steam support has historically not assisted in this matter. Creation of a new Steam account is the only known solution thus far. - In this case - once a new Steam account is created - please contact hackmud support by joining [the discord](https://discord.gg/QRTXHaz) and creating a support ticket. ComCODE can assist you in re-associating your hackmud account with the new Steam account. + +## The script run caused a garbage collection timeout + +A script execution was not able to clean up the memory used during execution in the maximum amount of time provided. This generally occurs while scraping tier 3 corporations. In this specific instance, running a script for only up to 2500ms is a known workaround. + +## -unexpected error has been hidden- + +The error you encountered has not been vetted for security, and has been hidden. If you ever see this error, raise a support or sandbox ticket on [the discord](https://discord.gg/QRTXHaz)