diff --git a/docs/handbook/how-we-work/communication.md b/docs/handbook/how-we-work/communication.md index 20514731..c2817295 100644 --- a/docs/handbook/how-we-work/communication.md +++ b/docs/handbook/how-we-work/communication.md @@ -2,7 +2,7 @@ title: 'Communication' --- -As we are working remotely, it is essential to have clarity in communication to work effectively. To support this, we practice **asynchronous communication** among the team. Most of the communication happens via Github Issues or Pull requests and through the internal Mattermost channel & user Discord channel. +As we are working remotely, it is essential to have clarity in communication to work effectively. To support this, we practice **asynchronous communication** among the team. Most of the communication happens via Github Issues or Pull requests and through the internal Discord channel & user Discord channel. ### Values @@ -17,9 +17,9 @@ To ensure that the discussions are documented somewhere, we prefer: - Asking questions in public channels instead of DMs. If another person is having a similar problem, then we don't need to repeat it. - Instead of jumping on a call, write the content down on Github/Notion. (e.g.: All product-related questions/thoughts can be added to the `contributing guide` or `product repository`. All internal process questions can be on the `public/private` handbook.) -#### Etiquette on Mattermost +#### Etiquette on Discord -Being on Mattermost channels can be distracting. So here are some guidelines on how we can reduce distractions: +Being on Discord channels can be distracting. So here are some guidelines on how we can reduce distractions: - **@all** or **@here** mentions should be reserved for urgent or time-sensitive posts that require immediate attention by everyone in the channel. (e.g.: Requesting the team for QA server availability, Changing a meeting invite URL just before a meeting, or soliciting urgent help for a service disruption, where you're not sure who is immediately available)