No booking confirmation email

[xboxhaxorz]

For an event type HR, i did not get a booking confirmation email, we also have a catchall email account so literally every email that goes through our org is in that account, and it wasnt in their either

I checked the last HR meeting i had and it was in Dec, as the booking confirmation was in the catchall account

We have not changed any settings in quite some time

[dosubot[bot]]

If you're not receiving booking confirmation emails for the HR event type, here are a few things to check:

1. Email Settings for Event Type: Ensure that the "Disable default confirmation emails for attendees" option is not enabled in the advanced settings of the HR event type. This setting can prevent confirmation emails from being sent ^[1].

2. OAuth Client Email Settings: Verify that the OAuth client associated with the bookings has emails enabled. If emails are disabled at the OAuth client level, no confirmation emails will be sent ^[2].

3. Email Configuration: Check the SMTP or third-party email service configuration in your environment variables. Ensure that the settings are correct and that there are no issues with the email server ^[3].

4. Error Handling and Logging: Review the logs for any errors related to email sending. The system logs errors when email delivery fails, which can provide insights into any issues ^[4].

5. Recent Changes: Although you mentioned no settings have changed, consider any recent updates or deployments that might have affected the email functionality.

If all settings appear correct and the issue persists, further investigation into the logs or email server might be necessary to identify any underlying problems.

To continue talking to Dosu, mention @dosu.

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[LirKonu]

I have had the same thing @xboxhaxorz no confirmation from my last 2 bookings

[dermarc007]

I have the same problem: No confirmation e-mail. Neither to the host (me) nor to the attendee.

[dermarc007]

The same applies for cancelling an event. No e-mails are sent.

Have checked with a colleague and he has the same issue with a different account.