| author | description | ms.author | ms.date | ms.service | ms.subservice | ms.topic | title | uid |
|---|---|---|---|---|---|---|---|---|
danielstocker |
This document provides details on the support policy for the IonQ provider in Azure Quantum |
dasto |
02/01/2021 |
azure-quantum |
computing |
reference |
Support Policy for IonQ in Azure Quantum |
microsoft.quantum.providers.computing.ionq.support |
This article describes the Microsoft support policy that applies when you use the IonQ provider in Azure Quantum. The article applies to any of the targets under this provider.
If you are using the IonQ provider and hit any unexpected issues that you cannot troubleshoot yourself, you can usually contact the Azure Support team for help by creating an Azure support case.
There are however some situations, where the Azure Support team will need to redirect you to IonQ's support team, or where you may receive a quicker response by reaching our to IonQ directly. This article aims to provide more detail on this based on some frequently asked questions.
Microsoft will provide support for the Azure Platform and the Azure Quantum service only. Support for IonQ hardware, simulators, and other products and targets will be provided directly by IonQ. For more information about Azure support, see Azure support plans. For information about IonQ support, please visit the IonQ Support website.
Q: What happens if I raise a support issue with the Azure support team and it turns out that a third party provider (like IonQ) needs to troubleshoot the issue further?
The support engineer will create a redirection package for you. This is a PDF document that contains information about your case which you can provide to the IonQ support team. The support engineer will also give you advice and guidance on how to reach out to IonQ to continue troubleshooting.
Q: What happens if I raise a support issue with the IonQ team and it turns out that there is an issue with the Azure Quantum service?
The IonQ support team will help you reach out to Microsoft and provide you with a redirection package. This is a PDF document that you can use when continuing your support enquiry with the Azure support team.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Microsoft provides third-party contact information to help you find additional information about this topic. This contact information may change without notice. Microsoft does not guarantee the accuracy of third-party contact information.