Review pop up doesn't appear on Android in production

[alan2030]

For some reason, review pop up doesn't appear on Android in production. It worked in internal testing, but not in production. ios version has already received 3 times more ratings than in the last 3 years, meaning that it works.
Attaching logs. If someone could tell me what is wrong, I would highly appreciate that. Tested that on clean device with new google account.

android-debug.log

Thank you!

Edit:
Seems like something to do with below?

09-13 18:40:50.379  4327  4348 E Parcel  : Class not found when unmarshalling: com.google.android.play.core.review.d
09-13 18:40:50.379  4327  4348 E Parcel  : java.lang.ClassNotFoundException: com.google.android.play.core.review.d

Edit2:
Works on SOME android devices. 10x less ratings in comparison to iOS, although distribution is the same.

[britannio]

Hey, if it works in internal testing then it will work in production, likely just once though due to quota mentioned here: https://developer.android.com/guide/playcore/in-app-review#quotas

[britannio]

Glad to hear that it's helped your iOS ratings!

[alan2030]

@britannio Thank you for quick response! Indeed I am very happy with ios. Rating went up from 2.2 to 4.0 in just a few days. However android still stuck at 2.1 :( I didn't use up any quota on a clean device though (logs were taken from it)

So below is normal during production?
09-13 18:40:50.379 4327 4348 E Parcel : Class not found when unmarshalling: com.google.android.play.core.review.d 09-13 18:40:50.379 4327 4348 E Parcel : java.lang.ClassNotFoundException: com.google.android.play.core.review.d

[britannio]

Have you got this file android/app/proguard-rules.pro?

Maybe adding the following to it will fix the issue.

-keep class com.google.android.play.core.review.** { *; }
-keep class com.google.android.gms.tasks.** { *; }

[alan2030]

Have you got this file android/app/proguard-rules.pro?

Maybe adding the following to it will fix the issue.

-keep class com.google.android.play.core.review.** { *; }
-keep class com.google.android.gms.tasks.** { *; }

Thank you for reply. I will add this to my next release within a month. I think that review prompt works only on some android devices. For ios I got 400+ ratings after the update, but only 34 on Android. Distribution between platforms is very similar. I know that its working on some devices on Android, because I used to get only a 2-3 ratings a month, but got 34 in the last month.

[alan2030]

@bri

Have you got this file android/app/proguard-rules.pro?
Maybe adding the following to it will fix the issue.

-keep class com.google.android.play.core.review.** { *; }
-keep class com.google.android.gms.tasks.** { *; }

Thank you for reply. I will add this to my next release within a month. I think that review prompt works only on some android devices. For ios I got 400+ ratings after the update, but only 34 on Android. Distribution between platforms is very similar. I know that its working on some devices on Android, because I used to get only a 2-3 ratings a month, but got 34 in the last month.

@britannio I don't appear to have this file. Should I just create an empty file and add below to it?

-keep class com.google.android.play.core.review.** { *; }
-keep class com.google.android.gms.tasks.** { *; }

[joknjokn]

We have also been wondering why we get so few Android-reviews (but many iOS reviews). @britannio, did you/someone test the proguard fix, or is it a guess?

[britannio]

We have also been wondering why we get so few Android-reviews (but many iOS reviews). @britannio, did you/someone test the proguard fix, or is it a guess?

This hasn't been tested as I'm unable to reproduce the issue.

[ggsant]

Make sure you are signed in to a gmail account on the play store for the rating dialog to appear

[bksubhuti]

I had this problem.. because I reviewed my own app a long time ago. It seems that this triggered my "quota". Internal app sharing did work however. I will file an issue related to knowing when the calls fail.
if (await inAppReview.isAvailable()) { // does not really mean the next call will succeed
await inAppReview.requestReview(); // it would be good if there were some exit codes that could be read.

[mathrocco]

Take a look into this comment
#97 (comment)