on_support.json

{
    "context": {
        "domain": "onest:work-opportunities",
        "version": "1.1.0",
        "action": "on_support",
        "bap_id": "workerhub-bap.com",
        "bap_uri": "https://workerhub-bap.com",
        "bpp_id": "jobhub-bpp.com",
        "bpp_uri": "https://jobhub-bpp.com",
        "transaction_id": "a9aaecca-10b7-4d19-b640-b047a7c62195",
        "message_id": "481a01fc-4b45-4d49-9558-c6a7dfad8b75",
        "ttl": "PT10M",
        "timestamp": "2023-02-23T08:09:02.172Z"
    },
    "message": {
        "support": {
            "ref_id": "Abjhjh13773",
            "order_id": "1677140405881",
            "callback_phone": "+91-8858150053",
            "email": "support@ekstep.com",
            "phone": "+91-965676879",
            "url": "chat-url-for-support",
            "docs": [
                {
                    "descriptor": {
                        "name": "FAQs",
                        "short_desc": "Frequently asked questions and common issues"
                    },
                    "url": "https://link-to-the-document.com",
                    "mime_type": "application/pdf"
                }
            ]
        }
    }
}